Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is AMAZING for the BDR org
What do you like best about the product?
Outreach allows me to reach each of my prospects in a custom outreach - I've been using Outreach for a couple years now at a couple different orgs and have always ahd the best experience. I love being able to build out sequences, play with templates, create templates for events or a bulk compose, etc. It lets me reach a large amount of prospects, with the amount of personalization and automation that I want. It makes me much more effective at my position.
What do you dislike about the product?
There isn't much that I dislike - honestly the only thing I have to complain about are the rulesets within our org. This has nothing to do with Outreach capabilities because I know they're capable of excel upload/download but my org's rulesets has this turned off. Another thing I would say is response time in support but this honestly might just be due to the size of our org and department.
What problems is the product solving and how is that benefiting you?
As mentioned above, I'm able to automate outreach while still personalizing my message as much as I'd like - this is allowing me to reach prospects at a much larger scale while still being effective and not spammy. I'm not sure how BDR orgs are effective at their job without Outreach - it saves SO much time with admin work and creating tasks, if you're not using outreach for your sales/bdr teams you're crazy!
Recommendations to others considering the product:
Great tool for outreach to prospects at scale, tracking activity, creating sequences, and outbound calling.
Could Not Work without Outreach
What do you like best about the product?
Outreach is a very dependable application. I haven't had too many issues and if there's a question, the support team response is very quick
What do you dislike about the product?
No dislikes from me with Outreach and it capabilities
What problems is the product solving and how is that benefiting you?
I use outreach to reach my clients and track my progress.
Outreach gets the job done!
What do you like best about the product?
Outreach is super intuitive for users and automatically logs back all activity to our Salesforce instance. With Outreach, I can make sure none of my prospects fall through the cracks and always have a "next step" attached to them.
What do you dislike about the product?
Not much at all -- they are always coming out with new/enhanced features to make the user experience even better.
What problems is the product solving and how is that benefiting you?
The main problem I'm solving with Outreach is maintaining accountability for my outbound/inbound prospect workflow. With Outreach, I've got complete visibility into what's working and what isn't and I can adapt as needed.
Recommendations to others considering the product:
Check it out! The great thing is that they are super customizable based on your company's needs.
Save time, do more, and increase engagement at scale
What do you like best about the product?
Ability to automate repetitive follow-ups and streamline my workflow. Easy to look into data around what is working and what is not.
What do you dislike about the product?
The outlook extension for Outreach is fine but if you have used the Gmail extension before it is a really sad experience and is nowhere near as good.
What problems is the product solving and how is that benefiting you?
We automate follow-ups to increase reply rates, simplify workflow by spending less time in Salesforce and increase the % of demos booked from inbound requests.
Outreach is great
What do you like best about the product?
I like that outreach manages which tasks you have to handle daily and I love a lot of their bulk and automated functionality
What do you dislike about the product?
I dislike that you can't compile contact lists very easily. If you want to create a list to call you can't really do it efficiently unless it's a task
What problems is the product solving and how is that benefiting you?
I'm in sales and use it to keep track of prospects. I find the benefit in outreach by not letting anyone fall through the cracks. Outreach is very good at reminding you what you have going on
Outreach an out of this world experience
What do you like best about the product?
The thing I enjoy most about outreach is it's synchronization with salesforce. Lightning fast.
What do you dislike about the product?
I do not enjoy the failed/bounced section. I feel it is not well organized.
What problems is the product solving and how is that benefiting you?
manually sequencing people.
Sr. Manager Market Development
What do you like best about the product?
I love the new reporting functionality. It has great data and is very easy to use to coach. I also love
What do you dislike about the product?
I dislike the lack of multi user touch functionality. It would be helpful to have multiple people engaged on a sequence. I also dislike the lack of high level or deeper support. Outreach University only covers very basic information. There are users who have been using outreach for years now and often when I reach out for help, I am given basic answers that I already know.
What problems is the product solving and how is that benefiting you?
I am solving a lot of Salesforce problems with outreach. Salesforce is clunky and does not have an effective workflow. Outreach has allowed the time spent in outreach to be minimized.
Director of Sales Development
What do you like best about the product?
Outreach has completely changed our approach in prospecting. Creating pathways for our prospects through Sequences allows us to maintain the right amount of activities and touches for ultimate conversion. Our team is more aligned in messaging from our Marketing team and can test what is working vs what is not. We could not be as effective or successful without the use of Outreach.
What do you dislike about the product?
The only issue we have had with Outreach is more making sure our integration with Salesforce is kept up to date. Feature wise, being able to have shared sequences where you can assign steps to different user and mapping call notes from Outreach to Salesforce are the only things currently on our wishlist.
What problems is the product solving and how is that benefiting you?
We are getting more out of our teams with maximizing touches, utilizing different tasks, and analyzing the data to increase the more effective touches. Our marketing team has become more aligned on the messaging our Sales Development team uses, helping us to create content and core sequences based on our buyer personas.
Recommendations to others considering the product:
Outreach requires you to live more out of their platform than you may be used to if you currently complete tasks in your CRM. However, once you accept that, your team will be able to move over and mass complete tasks easily. You can use your CRM for maintaining data, notes, accounts, but complete all tasks in Outreach. It optimizes our power hours and we could not outbound as effectively without it now.
User-friendly and straightforward
What do you like best about the product?
The most helpful thing about the Outreach platform is how easy it is to create and personalize emails that you blast out to your audience. It's simple to upload your list and then blast away.
What do you dislike about the product?
You still have to be careful that your list is authentic and up to date. From my experience, they can't prevent you from becoming blacklisted.
What problems is the product solving and how is that benefiting you?
It's far easier to reach my prospects with a personalized email using Outreach and know which ones have opened them.
Outreach - Worth the $$
What do you like best about the product?
I first used this as a IC SDR and I quickly saw an increase in my quota attainment and the speed at which I attained it.
What do you dislike about the product?
The implementation process and learning curve was a little tough but I think once that initial speed bump is out of the way it scales quickly.
What problems is the product solving and how is that benefiting you?
SDR/BDR Footprint to follow up on leads/cold outbound work.
Recommendations to others considering the product:
The earlier you can get someone using this in their time with your company the quicker they will ramp. I think this should be a day 2 training product. SDRs are able to get moving weeks faster than with out Outreach.
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