Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach review
What do you like best about the product?
Very easy to use, easy to navigate, everything is very organized
What do you dislike about the product?
Some lag, sometimes things don't update.
What problems is the product solving and how is that benefiting you?
lead generation
Recommendations to others considering the product:
It is a good product, I would recommend using
Very robust offering
What do you like best about the product?
It seems like Outreach is a complete solution for sales intelligence. We were using a competitor who wasn't on the cutting edge in regards to reporting, analytics and functionality which we found with Outreach. Their onboarding team is great and I love their commitment to getting adoption across the org.
What do you dislike about the product?
It is almost TOO robust at first. It is hard to get everyone onboard with a product that seems overwhelming. I'd love for them to have a 'quick start' guide of the first 10 steps one needs to do to get up and running.
What problems is the product solving and how is that benefiting you?
Email tracking, logging to Salesforce, analyzing campaigns. Their snippet tool is great to keep up to date statistics in a library.
AI meets Sales Automation
What do you like best about the product?
I love the prompts and sequences outreach provides.
What do you dislike about the product?
Sometimes the sequence doesn’t work for all prospects in an organization.
What problems is the product solving and how is that benefiting you?
Staying on top of my pipeline, follow up.
SDR utilizing Outreach everyday
What do you like best about the product?
I like how we can track our engagement with our prospects and keep track with our own task each day. I like how we can enter in specific information in the template mode and utilize this tool to send out specific content or invitations to events. I enjoy being able to tailor my content quickly to the prospect we are trying to target.
What do you dislike about the product?
I dislike the issues I have currently had with my salesforce saying it is linked but not giving me visibility through the outreach plugin. I am having to open it up separately instead on using the tab on the side of my salesforce. It can be frustrating working with two separate screens when making calls but I am told there is a solution for that, we just aren't using the tool currently.
What problems is the product solving and how is that benefiting you?
Outreach helps sequence people to keep multiple touches on my prospects while adding my own touch to each sequence. This allows me to tailor information to each prospect in a strategic way and connect with them personally.
Great integrations with out other products
What do you like best about the product?
Very easy to use and has great features necessary for a call-focused environment
What do you dislike about the product?
Outreach tends to go down often with connectivity issues (support is quick to get it back up)
What problems is the product solving and how is that benefiting you?
Logging calls and emails made, integrating with salesforce
Great for client management
What do you like best about the product?
I love that the sequencing takes the guesswork out of when to contact clients and whether or not they’ve seen emails.
What do you dislike about the product?
The scheduling tool isn’t very useful- time zones don’t work the way they should.
What problems is the product solving and how is that benefiting you?
Templates and snippets have been great- I can compose emails as I’m on calls with clients.
Business Development Rep
What do you like best about the product?
I like how it automates so much and makes my day more organized.
What do you dislike about the product?
It can be tricky to navigate through and to learn everything.
What problems is the product solving and how is that benefiting you?
Timing my messaging and making sure I stay on task.
Outreach
What do you like best about the product?
Sequences, dashboard, tasks and the user face is very friendly.
What do you dislike about the product?
Reporting can be difficult to navigate and it doesnt always speak well to SFDC.
What problems is the product solving and how is that benefiting you?
Being able to automate cadences and save time to put towards more research.
Improves my day to day
What do you like best about the product?
I appreciate Outreach for giving me insight on the engagement with my prospects. It also makes it easy and saves me time in emailing or following up on custom requests. Another great feature is when I receive a reply, I get notified if they replied from a different email, so I can update if necessary. Outreach will also parse out phone numbers that I may not have had in my CRM.
What do you dislike about the product?
The settings are a bit clunky, it's not always clear what permissions a user has.
What problems is the product solving and how is that benefiting you?
Use it to save me time on emails.
Recommendations to others considering the product:
Consider using ConnectAndSell to enhance Outreach experience!
Best way for SDRs to keep organized
What do you like best about the product?
Our team heavily relies on outreach for organizing each rep's book of business. It's something our team lives out of each day. Our favorite parts about outreach are the continuous innovation and product development, which often incorporates our ideas and feedback to make improvements and roll out unique features. The team is highly responsive to our needs and proactive in helping us strategize and optimize our team's usage of outreach.
What do you dislike about the product?
Sometimes, outreach can be less than intuitive and can take a few weeks to get reps to fully master the tool. But once comfortable, it becomes an integral part of their day to day. While we have developed internal training on our own, there are (fortunately) just so many features that it is hard to comprehensively cover in onboarding.
What problems is the product solving and how is that benefiting you?
At this point, our team is heavily reliant on outreach for all PG efforts - emails, calls, and social. Not only does it keep them organized but provides an efficient way to optimize SDR work. It allows us to effectively understand call and email metrics, call and email performance, and better train and enable our teams.
Recommendations to others considering the product:
Definitely the best tool out there - furthermore, they listen to feedback, promptly respond when we have issues, and are moving in the right direction - rapidly at that - with continuous product improvements and innovative features.
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