Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Automation and Organization
What do you like best about the product?
Outreach works great for automating emails, I just set a sequence and forget it. Being able to mix in manual tasks keeps me organized and on top conversations. The integration with sales for keeps all of my calls, emails, and notes in sync. Being able to import information from discoverorg has allowed me to have up to date contact information. After setting up my sequences and manual tasks outreach makes completing them a breeze. Just click start tasks and go through, after completing one it'll pull up the next with complete contact information.
What do you dislike about the product?
The reporting features are somewhat lacking. If I were to search prospects in a sequence I can't filter by or sort by all of the criteria I would like.
What problems is the product solving and how is that benefiting you?
Outreach has automated my a lot sales outreach and organized what isn't automated. I am so much more productive using it than I would be setting salesforce tasks or keeping track manually.
Recommendations to others considering the product:
Consider your workflows. If you send many of the same emails, one after another this is for you. An easy way to go from one task to the next, pulling up contact information and notes with each task, this will do it. If you want to search through contacts and build reports, this isn't built for it.
efficiency through automation
What do you like best about the product?
Keeps me on task; email tracking; makes follow ups easy
Before using Outreach, I would write down reminders or create calendar events to follow up with prospects, now that is automated meaning I never forget to follow up with someone
Snippets are great for those phrases I find myself typing out over and over again
A/B testing is amazing
Being able to book meetings is also A+
Before using Outreach, I would write down reminders or create calendar events to follow up with prospects, now that is automated meaning I never forget to follow up with someone
Snippets are great for those phrases I find myself typing out over and over again
A/B testing is amazing
Being able to book meetings is also A+
What do you dislike about the product?
No major things - just some buggy issues I run into from time to time (i.e. lead looks different in SFDC than it does in Outreach; going to create a new lead, but it says the lead already exists; saying an email was opened by a prospect, when it was me clicking back through the email)
What problems is the product solving and how is that benefiting you?
I increased my response rate by more than 50% using A/B testing when I was an SDR
In my AM role, it allowed me to automate renewal emails, allowing me to focus on my expansion opportunities
In my AM role, it allowed me to automate renewal emails, allowing me to focus on my expansion opportunities
Account executive then CSM
What do you like best about the product?
When I was an account executive, I used the sequencing and task management heavily- I migrated all one-off tasks to Outreach, and frequently put new leads in sequences to start the contact process. Mass emailing and email view info has also been great! Templates and email snippets have also been a lifesaver- I can make follow up emails while on the phone.
What do you dislike about the product?
It is harder to use exclusively as a CSM, mainly because our communication is more account wide, as opposed to contact specific communication as an account executive. I also haven't been a fan of the scheduler layout- timezones don't work as they should. I think the biggest hurdle is not being able to have more specific search parameters or report creation to target specific clients.
What problems is the product solving and how is that benefiting you?
Follow up emails are huge, as well as starting the process of reaching out to clients for a quarterly review. Taking the automatic steps out of my workflow has been huge.
Dir of Business Development
What do you like best about the product?
the ability to organize your leads into sequences that allow your team to focus your efforts on the leads that matter
What do you dislike about the product?
the way in which the mapping of custom fields in salesforce to outreach is quite difficult
What problems is the product solving and how is that benefiting you?
we needed a sales enablement tool that allowed our team to focus their efforts and to be more productive. Our booked meetings have gone up by 80%.
Makes my job way easier
What do you like best about the product?
It's very intuitive and easy to understand. It makes my job easier and reporting is just a matter of doing some clicks.
What do you dislike about the product?
There's nothing much dislike. One small detail is when I leave a recorded VM there are 2 or 3 seconds that are blank.
What problems is the product solving and how is that benefiting you?
It enabled me and my team to automate emails and calls. It made me twice as productive.
Recommendations to others considering the product:
Look no further, OutReach will make your team twice as productive.
Outreach saves me hours!
What do you like best about the product?
Email tracking is very helpful. I also use sequencing daily as it makes engaging new prospects simple. Additionally, once they're clients, sequences are valuable in automating check-ins using etc. Managing over 550 accounts and managing over 115 new leads monthly, this invaluable. Integrations with tools like slack, calendly, zoom etc, keep everything running simply and smoothly as well! I also like using the call record to record my calls so that I can listen to my calls later and critique them (also w/ my manager) to see how I can continue to improve my sales call skills and such.
What do you dislike about the product?
I really don't have any complaints using Outreach. It has been a game-changer in my role doing both sales and account management.
What problems is the product solving and how is that benefiting you?
Honestly, tracking emails has significantly helped me in reaching out to people in a well-timed way and determining who is or isn't engaged. In continuing to develop my sales skills, call recording has been wonderful in listening to and critiquing my calls. Additionally, sequences and tasks, help me save literally hours every day.
Recommendations to others considering the product:
Depending on the size of your business, it may be a bit of an expense, but it is well worth it, considering the time you will save and your ability to connect with prospective or existing clients.
Outreach is AMAZING for the BDR org
What do you like best about the product?
Outreach allows me to reach each of my prospects in a custom outreach - I've been using Outreach for a couple years now at a couple different orgs and have always ahd the best experience. I love being able to build out sequences, play with templates, create templates for events or a bulk compose, etc. It lets me reach a large amount of prospects, with the amount of personalization and automation that I want. It makes me much more effective at my position.
What do you dislike about the product?
There isn't much that I dislike - honestly the only thing I have to complain about are the rulesets within our org. This has nothing to do with Outreach capabilities because I know they're capable of excel upload/download but my org's rulesets has this turned off. Another thing I would say is response time in support but this honestly might just be due to the size of our org and department.
What problems is the product solving and how is that benefiting you?
As mentioned above, I'm able to automate outreach while still personalizing my message as much as I'd like - this is allowing me to reach prospects at a much larger scale while still being effective and not spammy. I'm not sure how BDR orgs are effective at their job without Outreach - it saves SO much time with admin work and creating tasks, if you're not using outreach for your sales/bdr teams you're crazy!
Recommendations to others considering the product:
Great tool for outreach to prospects at scale, tracking activity, creating sequences, and outbound calling.
Could Not Work without Outreach
What do you like best about the product?
Outreach is a very dependable application. I haven't had too many issues and if there's a question, the support team response is very quick
What do you dislike about the product?
No dislikes from me with Outreach and it capabilities
What problems is the product solving and how is that benefiting you?
I use outreach to reach my clients and track my progress.
Outreach gets the job done!
What do you like best about the product?
Outreach is super intuitive for users and automatically logs back all activity to our Salesforce instance. With Outreach, I can make sure none of my prospects fall through the cracks and always have a "next step" attached to them.
What do you dislike about the product?
Not much at all -- they are always coming out with new/enhanced features to make the user experience even better.
What problems is the product solving and how is that benefiting you?
The main problem I'm solving with Outreach is maintaining accountability for my outbound/inbound prospect workflow. With Outreach, I've got complete visibility into what's working and what isn't and I can adapt as needed.
Recommendations to others considering the product:
Check it out! The great thing is that they are super customizable based on your company's needs.
Save time, do more, and increase engagement at scale
What do you like best about the product?
Ability to automate repetitive follow-ups and streamline my workflow. Easy to look into data around what is working and what is not.
What do you dislike about the product?
The outlook extension for Outreach is fine but if you have used the Gmail extension before it is a really sad experience and is nowhere near as good.
What problems is the product solving and how is that benefiting you?
We automate follow-ups to increase reply rates, simplify workflow by spending less time in Salesforce and increase the % of demos booked from inbound requests.
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