Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach
What do you like best about the product?
Helps to streamline tasks and make daily activities more efficient.
What do you dislike about the product?
No dislikes currently, works well and have had no issues.
What problems is the product solving and how is that benefiting you?
Automating many parts of my workflow and daily activities allowing more time to strategize.
great tool for task management and outbound sales
What do you like best about the product?
Outreach is a great tool for managing an outbound sales org. I used it heavily as a Business Development Rep, and I now use it as an Account Manager. The most useful parts of the tool in my opinion are the templates, snippets, and sequences that are highly customizable. Helps automate manual tracking and emailing.
What do you dislike about the product?
It can be a bit glitchy sometimes. The chrome extension conflicts with other extensions. The current BDR team claims that calls get dropped sometimes
What problems is the product solving and how is that benefiting you?
Automating task management, emails, and tracking of outbound sales activity and performance
Recommendations to others considering the product:
How many team-members are you expecting to use outreach? How do you currently track your tasks / calls? How much time are you team-members spendings writing emails?
Sales Director
What do you like best about the product?
I like how it can organize and automate the sales process
What do you dislike about the product?
I wish there was a mobile app that would sync with Salesforce. If any calls came to my cellphone or if I made calls from my cell phone, I'd like the app to recognize the number and log a call.
What problems is the product solving and how is that benefiting you?
Outreach helps us reduce the peaks and valleys in our pipelines. It helps us be more efficient and analytical about our business.
Recommendations to others considering the product:
It's the best product out there and they have the vision to keep it that way.
I love it . it keeps me organized when prospecting my contacts
What do you like best about the product?
I love being able to see who opened my emails and how many times
What do you dislike about the product?
How automatic reply kicks prospects out of my sequence. When that happens,I never know until I look at my salesforce.
What problems is the product solving and how is that benefiting you?
Prospecting and strategic messaging. Making sure that i am on task and hitting people with the right amount of touches
Excellent communication platform
What do you like best about the product?
The outreach platform can be as easy or complex as its user base. If you want to simply call, text, email, sequence, and build templates it can do that. If you want to customize it into an automation machine with intricate triggers and rulesets, you can do that too. I love that the outreach platform and its team will help you every step of the way.
What do you dislike about the product?
I am a little disappointed at how many times we have cycled through CSMs. I wish we had one person that knew our account and knew it well.
What problems is the product solving and how is that benefiting you?
Outreach is assisting our team in communicating at scale while testing that communication in an A/B format. It solves the problem of spending too much time writing, and not enough time selling.
Recommendations to others considering the product:
Essential for SDR/BDR teams, Good for AM/AE teams
Using Outreach for prospecting - from a Nutanix SDR perspective
What do you like best about the product?
The most helpful thing about outreach is being able to opt people into sequences and not forget about them. The task feature makes it so I always complete my several touches on a prospect and won't forget.
What do you dislike about the product?
One downside I have experienced is that the log call feature sometimes freezes when I am completely my call tasks.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not letting prospects off easily - always making sure that I'm at the top of their inbox and hopefully catching them on the phone.
Recommendations to others considering the product:
Have a customer experience rep come in and train the team on how to best use the platform
Outreach is a useful sales enablement tool.
What do you like best about the product?
Being able to make emails more personalized with snippets
What do you dislike about the product?
I sometimes have an issue with Outreach touches syncing in Salesforce. I will try to re-sync the contact/lead and the page will keep loading but nothing will happen. I then have to close the window and open it again. I also have had issues connecting the RingDNA plugin with the Outreach dialer (this may not be a problem specifically related to Outreach but RingDNA is how we log our calls)
What problems is the product solving and how is that benefiting you?
Tracking the volume of touches and increasing them, especially with emails. I've also realize the importance in organization and attention to detail with each lead and making sure both calls and emails are organized. Sequencing keeps you on track with lead touches on every prospect.
Working on Outreach
What do you like best about the product?
The snippets are very helpful to customize emails to specific titles/prospects. I also like how you can tag a group of people so that you can stay more organized
What do you dislike about the product?
I dislike when you change the interval of days until the step occurs and you have to go back in and re-save all steps under that.
What problems is the product solving and how is that benefiting you?
Increases organization and allows to more efficiently reach out to prospects. I am able to write messaging once and send it to tons of people at once
Recommendations to others considering the product:
Outreach is great when you are dealing with a large amount of prospects
wonderful tool to help stay on task and be strategic
What do you like best about the product?
helps me stay on task and make sure im following up in timely manners
What do you dislike about the product?
sequences have to be maintained and are somewhat difficult
What problems is the product solving and how is that benefiting you?
stay on task
Outreach is amazing
What do you like best about the product?
I love the automation and customization for the sequences and the analytics they yield to perform better
What do you dislike about the product?
I wish there was a better training feature on how to use and test variables. Having said that, this was probably my fault for not seeking other resources
What problems is the product solving and how is that benefiting you?
It helps me to keep track of our prospects and the individual messaging used to communicate with them
Recommendations to others considering the product:
When using outreach make sure to tag all of your prospects, this will help keep track of their roles and let you put them into additional sequences once one has finished. This helps keep prospecting active and funnels more in your sequences
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