Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Great solution to drive sales productivity
What do you like best about the product?
Outreach is a great solution to establish a sales (prospecting) process and gain visibility into the outcome. I love the ability to quickly create sequences that we can control as much or little ,as we want.
What do you dislike about the product?
There has been a little more issues of Outreach crashing in the last couple of months then I would have preferred. Unfortunately, when the system goes down, the team can't work (make calls, emails, follow up on tasks, etc.) Additionally, although the sync with salesforce is tight, I wish that we didn't have to use a totally separate tool as it makes the process to find new contacts and get them into all the systems (sfdc, outreach, etc.)
What problems is the product solving and how is that benefiting you?
Outreach allows us to have a standard process for our sales team to follow. Without a solution like Outreach, we would be in anarchy. And the ability to track who is engaging with our content/emails, etc is wonderful so we can properly engage with prospects.
Outreach
What do you like best about the product?
its a great system for making sure my emails sync to salesforce
What do you dislike about the product?
the system logs me out too frequently, it is up to me to realize when the email is set to send standard from gmail
What problems is the product solving and how is that benefiting you?
it is great for ensuring good salesforce hygiene
Great sales automation tool
What do you like best about the product?
I love the UI, the possibilities that the tool offers and the two way sync between Outreach and Salesforce.
What do you dislike about the product?
All fields on Outreach are text fields (despite them being mapped with Salesforce). The "matching" criteria are therefore limited to only:
1. Contains
2. Does not contain
3. Is
4. Is not
Numeric functions (greater, less etc.) and date functions (before, on, after, since) etc. are something I am looking forward to.
1. Contains
2. Does not contain
3. Is
4. Is not
Numeric functions (greater, less etc.) and date functions (before, on, after, since) etc. are something I am looking forward to.
What problems is the product solving and how is that benefiting you?
Enabling the sales teams to reach out to each and every lead, track them and continue conversations.
Recommendations to others considering the product:
It's a must have in your arsenal.
Outreach
What do you like best about the product?
Love how easy it is to integrate through SalesForce, also how quickly and easily i can sequence and run through call/email tasks. I'm also a huge fan of the Linkedin integration, because i can send a connect request, message, or even save them to a lead list if you subscribe to Sales Nav, even though the integration isn't perfect, i'd say it's still a huge increase in productivty for someone who leverages Linkedin for finding leads/sales.
What do you dislike about the product?
The integration through Linkedin could be a little better, it either disconnects or can't find the person i'm looking for. The boolean search leaves much to be desired in general for being click heavy. Every now and then, outreach will have an outage, just as any other tech company is vulnerable to. But their support team has always been super responsive to our team and is almost always aware of outages and working on a solution before we're even aware of it.
What problems is the product solving and how is that benefiting you?
Easy way to make an simple workflow for your daily tasks while being able to prioritize high value targets. Haven't used many enablement platforms like outreach, but i have to say this has a pretty good and easy to understand interface. Another benefit is, if you're in new business, you can configure your outreach tasks page to give you relevant new/info from twitter, crunchbase, and different news sources. It works really well for an SDR or new business Account Executive role.
Recommendations to others considering the product:
do it
Fantastic System to contact Prospects
What do you like best about the product?
Outreach connects you to the people that want to talk to you faster. If you leave a voicemail, your sequence can ensure that a followup email occurs and reschedules the next call for another day,
What do you dislike about the product?
The outreach uploads need to meet specific criteria, if they are not met the upload will fail.
What problems is the product solving and how is that benefiting you?
We are ensuring that we are reaching out to the right prospects that have previously reached out to us.
Still in the beginning phases of the implementation
What do you like best about the product?
The ability to use pre-designed templates to send to prospects. That way we can control the messaging.
What do you dislike about the product?
Not sure how the integration with Salesforce is going to work.
What problems is the product solving and how is that benefiting you?
Still starting out. No benefits yet
Outreach
What do you like best about the product?
Helps to streamline tasks and make daily activities more efficient.
What do you dislike about the product?
No dislikes currently, works well and have had no issues.
What problems is the product solving and how is that benefiting you?
Automating many parts of my workflow and daily activities allowing more time to strategize.
great tool for task management and outbound sales
What do you like best about the product?
Outreach is a great tool for managing an outbound sales org. I used it heavily as a Business Development Rep, and I now use it as an Account Manager. The most useful parts of the tool in my opinion are the templates, snippets, and sequences that are highly customizable. Helps automate manual tracking and emailing.
What do you dislike about the product?
It can be a bit glitchy sometimes. The chrome extension conflicts with other extensions. The current BDR team claims that calls get dropped sometimes
What problems is the product solving and how is that benefiting you?
Automating task management, emails, and tracking of outbound sales activity and performance
Recommendations to others considering the product:
How many team-members are you expecting to use outreach? How do you currently track your tasks / calls? How much time are you team-members spendings writing emails?
Sales Director
What do you like best about the product?
I like how it can organize and automate the sales process
What do you dislike about the product?
I wish there was a mobile app that would sync with Salesforce. If any calls came to my cellphone or if I made calls from my cell phone, I'd like the app to recognize the number and log a call.
What problems is the product solving and how is that benefiting you?
Outreach helps us reduce the peaks and valleys in our pipelines. It helps us be more efficient and analytical about our business.
Recommendations to others considering the product:
It's the best product out there and they have the vision to keep it that way.
I love it . it keeps me organized when prospecting my contacts
What do you like best about the product?
I love being able to see who opened my emails and how many times
What do you dislike about the product?
How automatic reply kicks prospects out of my sequence. When that happens,I never know until I look at my salesforce.
What problems is the product solving and how is that benefiting you?
Prospecting and strategic messaging. Making sure that i am on task and hitting people with the right amount of touches
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