Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Big fan or Outreach
What do you like best about the product?
I like that my reps are making more dials and sending many more emails than ever before.
What do you dislike about the product?
Outreach is not cheap however most good technology is not inexpensive.
What problems is the product solving and how is that benefiting you?
Booking meetings with new prospects
Recommendations to others considering the product:
Make sure you look into to Analyrocs of the tool. Make sure you have a content creator and admin making sure messages are fresh.
I would also identify power users on your team to help with training new reps
I would also identify power users on your team to help with training new reps
(super user for the past 8 years) Truly TERRIBLE customer support but really superior software.
What do you like best about the product?
It's simply the best option for outbound sales enablement tools. With the ability to manage multiple users and mailboxes, robust tagging for prospect management, automated prospect staging, sequence management, template management and A/B testing, multiple email server connection options, it's a one-stop solution for outbound email.
What do you dislike about the product?
The customer support and billing department is literally worse than a cable company. It is so terrible. The phone number basically just tells you to look through their support documentation (which is great documentation) or send an email. When you do send an email, you're stuck in a zendesk ticket system and it takes them days to respond.
If the issue is a billing issue? You're so screwed. They will legitimately rob you. I've been in situations where they bill me or a client thousands of dollars for the wrong number of seats, and then when we ask them to rectify the situation, outreach support team will take an entire week to respond, and they will respond with something like "you missed the end of the billing period where you could remove seats" and then not issue a refund. This situation has happened to me at least 3 times, and is actually what prompted a review finally.
You've got to really stay on top of these guys. Most of the reviews probably don't mention this issue because the end users aren't the ones having to deal with the thieves in the support and billing department, but get delegated to sfdc admins.
If the issue is a billing issue? You're so screwed. They will legitimately rob you. I've been in situations where they bill me or a client thousands of dollars for the wrong number of seats, and then when we ask them to rectify the situation, outreach support team will take an entire week to respond, and they will respond with something like "you missed the end of the billing period where you could remove seats" and then not issue a refund. This situation has happened to me at least 3 times, and is actually what prompted a review finally.
You've got to really stay on top of these guys. Most of the reviews probably don't mention this issue because the end users aren't the ones having to deal with the thieves in the support and billing department, but get delegated to sfdc admins.
What problems is the product solving and how is that benefiting you?
Outreach is the best solution for sending outbound emails to large prospect groups for teams and for individuals. It's a shame that no other company with superior customer support and ethics (which would not be hard to do) can match them on the software front.
Recommendations to others considering the product:
Know that if you have to deal with support or billing, you are going to have a very bad experience.
Great tool
What do you like best about the product?
Great layout, and very easy to use. Was able to learn the program in a day
What do you dislike about the product?
Wish you could see more company information on the prospects under tasks
What problems is the product solving and how is that benefiting you?
Email, task management
Recommendations to others considering the product:
Great program easy to use
Great sales tool
What do you like best about the product?
I think the integration with other systems (ie SFDC) is great and also the UX of the platform works as expected. It definitely makes our internal processes more efficient.
What do you dislike about the product?
I can't think of something at the top of my head.
What problems is the product solving and how is that benefiting you?
Sales engagement along with marketing alignment
Support is terrible
What do you like best about the product?
The idea of it. We dropped Hubspot sales-pro and were looking for a tool to give our sales and insides sales team. But we need to keep looking.
What do you dislike about the product?
The onboarding, support and overall customer care. From day one it was difficult. You only get one admin license so if your admin is out for a few weeks, no one else can support the team. If you need another admin seat, you have to pay for it. Training is done by a third party and it feels like one hand doesn't know what the other hand is doing. Then we had issues and raised a ticket. Each ticket took two weeks to get a respond. But when I said I give up it took the 5 mins to let me know they've updated the system and I won't be auto renewed. I wish their support team worked as efficiently.
What problems is the product solving and how is that benefiting you?
Not much. We can't really use it and our support tickets are not getting much response
Love Outreach
What do you like best about the product?
Having the ability to reach out to people with such ease with a very user-friendly dashboard
What do you dislike about the product?
Sometimes sequences will have a glitch, but that can very well be my issue.
What problems is the product solving and how is that benefiting you?
Customer contact, sending sequences to cold emails. Having them get back to me.
Outreach is actual Trash. Avoid like the plague
What do you like best about the product?
Honestly, the calendaring system. Nothing else in Outreach is worth it. I'm en end rep, this system is clunky, it sucks, there is no point to launching it. This is pointless, truly pointless to have.
What do you dislike about the product?
Everything:
1. Schedule to send later doesnt work, ever.
2. Adding contacts to SFDC barely works.
3. SCHEDULING EMAILS NEVER WORKS. It's mission-critical, I can't trust this system anymore. I have had important emails just not sent due to Outreach. I would churn off of them in a heartbeat but as a rep its not my choice.
1. Schedule to send later doesnt work, ever.
2. Adding contacts to SFDC barely works.
3. SCHEDULING EMAILS NEVER WORKS. It's mission-critical, I can't trust this system anymore. I have had important emails just not sent due to Outreach. I would churn off of them in a heartbeat but as a rep its not my choice.
What problems is the product solving and how is that benefiting you?
It doesnt solve my problems it casues more of them, SOPS bought the fancy tool but the fancy tool sucks. I am so tired of Outreach, their support team and my team not making changes.
Great and simple to use!
What do you like best about the product?
Easy to mass blast - as well as sequence prospects into a drip campaign. Like how I can A/B test, and also as the Salesforce admin, easily sync fields across both platforms (in various syncing frequencies). Their Chrome Outreach Plugin is very useful as well, while in SFDC especially.
What do you dislike about the product?
Loading the initial page always takes a second or two, which is fine once it loads but annoying every time. Otherwise, really simple and easy to use - no real complaints. Support sometimes takes a bit to get back to me.
What problems is the product solving and how is that benefiting you?
Sales outreach, product outreach, CS outreach. Easy to send one-off and mass emails to prospects and customers alike!
Recommendations to others considering the product:
Need a simple, and easy to use platform for Sales - this is the one!
Life saver!
What do you like best about the product?
The intuition of the platform and the integrations between Zoominfo and Salesforce make my life as a BD team of one much easier
What do you dislike about the product?
I'd like to understand if there are ways to see what commissions are calculated throught outreach
What problems is the product solving and how is that benefiting you?
Manually data entry required has significantly lessened, allowing greater time to engage with prospects
Recommendations to others considering the product:
BD teams should have some sort of sales engagement platform, but I would highly recommend outreach for it's ease of use, fantastic professional development content, and great support
Cannot work without it
What do you like best about the product?
Outreach hit the nail as a tool that can make any communication task a breeze. With the emergence of so many automation tools, it is difficult to see what works best. Out of all of the pieces of software I have evaluated, Outreach blows most of them out of the water.
What do you dislike about the product?
Sometimes it is difficult to manage prospects and communication. I think this could be solved with a more specific onboarding process, and making sure that the experience is tailored around best practices.
What problems is the product solving and how is that benefiting you?
The issue of remembering who to contact, follow up with, and any task has been eliminated with Outreach. There are so many tools within the platform that help me do my job more effectively in less time.
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