Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Makes My Day Easier
What do you like best about the product?
I like the ability to send mass emails and sequence prospects with ease. It's easy to follow up with multiple prospects at once.
What do you dislike about the product?
It seems to freeze quite a bit, which is frustrating at times.
What problems is the product solving and how is that benefiting you?
Keeping track of who I'm communicating with.
Can be buggy at times, but overall syncs well with Salesforce.
What do you like best about the product?
Interface is pretty good. Easy to navigate and update fields in bulk. Was very easy to format and create custom fields for personalization. What I liked best was that it automatically pauses the sequences when it gets an auto reply.
What do you dislike about the product?
Can be very buggy at times. The analytics tools weren't great, so I would have to export the prospect and sequence data as a CSV. Unfortunately, the export would time out if there were too many prospects.
What problems is the product solving and how is that benefiting you?
Bulk email sequencing and funneling leads into Salesforce. An easy tool to use in order to add a lot of prospects to 1 sequence at once.
Recommendations to others considering the product:
Not full necessary to have an external CRM in order to use Outreach. Can replace the CRM for small companies.
Outreach is great
What do you like best about the product?
Automatically sequence contacts for prospects with ease
What do you dislike about the product?
Haven’t found anything to complain about yet
What problems is the product solving and how is that benefiting you?
I can go through my prospect follow ups without having to remember myself what I need to do that day
dailt outreach to clients
What do you like best about the product?
being able ot set tasks, giving me reminders and when to follow up.
What do you dislike about the product?
at times when logging calls it can have a bit of a lag
What problems is the product solving and how is that benefiting you?
staying organized.
Still in progress of using Outreach
What do you like best about the product?
It makes the workflow process more efficient and takes out the work of who to contact next
What do you dislike about the product?
There are a lot of bugs since we've started using it.
What problems is the product solving and how is that benefiting you?
Making the workflow more efficient
Recommendations to others considering the product:
Try it out, but make sure you stay patient with the implemenation process
Tries hard and useful, but has major shortcomings
What do you like best about the product?
Outreach is an excellent prospecting tool and it has a number of positive features, but many of these can be buried by an overwhelming issue that plagues this program. The templates and sequencing functions are robust and with some dev time integrate very well with Salesforce, simplifying user workflow. The ability to quickly call or send emails from within Salesforce using the plugin is nice. Decent scheduling tools and I enjoy being able to quickly search for, bucket, and sort prospects. Great reporting tools, on everything from the best performing emails to the ideal times to call - makes it easy to push data-driven decisions. One feature I really like is that it automatically updates and adds contact info if someone replies from say a personal email - I'll take salesforce cleanliness for 100 Alex.
What do you dislike about the product?
Some issues within the email window, mainly stemming from a complete lack of support for 3rd party writing tools like Grammarly that makes the UX simply awful. Trying to insert a paragraph, copy paste a quote, create bullets, spell check, proofread, etc - such a mess. A single click can delete an entire email, reformat half the body, randomly insert some characters. You can be in the middle of typing and hit return, and boom suddenly Bold size 27 font blasting through a random paragraph. It's ridiculous. I've literally pulled my hair out trying to deal with this issue, and something that would take 5 seconds in a word processor or email client can take multiple tries over 5 minutes to do correctly in Outreach. Team - if you are reading this, PLEASE for the love of all that is holy, can you make the two play nice together? Other then that, no major beef. Simplifying how it works with LinkedIn would be nice as so much prospecting is done using that platform now.
What problems is the product solving and how is that benefiting you?
It lets us track rep activity, simplifies BDR/SDR daily processes, and brings together a number of disparate tasks into a single unified place. Removing the human element from prospecting and relying on the AI/ML intelligence built into Outreach is nice for everything from a reminder to followup, auto-stopping a sequence upon reply, or logging phone calls. It's much easier to keep track of a large book of business, and followup is simplified through good task management.
Recommendations to others considering the product:
An excellent tool with some minor imperfections. Try before you buy and make sure it fits into your teams existing workflow.
Love it, helps with email automation
What do you like best about the product?
You can make calls through outreach, view who has opened your email, email automation
What do you dislike about the product?
Lots of integrations so can get lost in the software. Takes a while to learn how to use it to maximum potential.
What problems is the product solving and how is that benefiting you?
Deal Flow $$$$
Gets the job done but hard to scale
What do you like best about the product?
Outreach integrates well with Gmail which makes it easy to track in/out emails and follow-ups
What do you dislike about the product?
It's hard to scale across so many customers that your trying to do focus outreach.
What problems is the product solving and how is that benefiting you?
Customer outreach
Easy to use software
What do you like best about the product?
Outreach allows me to create email campaigns quickly and has analytic capabilities that help determine success rates.
What do you dislike about the product?
Nothing really. Maybe not as sophisticated as some other platforms but does what it says it does.
What problems is the product solving and how is that benefiting you?
Reaching prospects at scale.
Recommendations to others considering the product:
Take a Demo
Outreach review
What do you like best about the product?
My favorite feature is that you can track who’s read emails.
What do you dislike about the product?
Emails that I’ve previouslt sent don’t always get sent through.
What problems is the product solving and how is that benefiting you?
Being able to track emails that have been read or viewed helps to expedite the sales process.
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