Outreach Sales Execution Platform
OutreachExternal reviews
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SDR Manager
What do you like best about the product?
The organization and reporting. It give the SDR managers a much better view of whats going on.
What do you dislike about the product?
The granularity of reporting, hard to drill down to the specifics that I'm looking for.
What problems is the product solving and how is that benefiting you?
Ensuring leads are properly followed through with
Recommendations to others considering the product:
take your time with enablement. Don't rush it.
Holy Productivity Batman!
What do you like best about the product?
Task lists have made my follow up consistent and reliable. My customers are never mad because they haven't heard from me.
What do you dislike about the product?
Only cosmetic. With the release of Dark Mode on MacOS I would love to see this built in so I can clean up my windows to all look similar.
What problems is the product solving and how is that benefiting you?
My reach is like never before. I am able to work with more customers with out unintentionally leaving any behind. I am able to reach out to new customers and even follow up months later with my customers who aren't quite ready to work together. No one left behind.
Makes me life so much easier!
What do you like best about the product?
Using Outreach is incredibly intuitive. Once you get through the learning phase, it is very easy to have my email campaigns running in the background and know that I am doing some prospecting even without having to actively be managing hundreds of emails. The fact that is automatically stops your sequences once a customer has replied makes it even better and makes me feel more comfortable that I am using a tool for connecting with a customer/prospect, and not something that is going to spam email unwanted messages to customers. Being able to see the number of times a customer has opened an email is also super helpful. That allows me to prioritize which customers to go after on a really busy day.
What do you dislike about the product?
It took a little bit for me to be comfortable with trusting a system to automatically email my customers, stop once they reply, keep track of their out of office and try again, etc. I had never used a system that automatically emailed before, but once I got past the nerves of trusting it, it was an incredibly helpful tool.
What problems is the product solving and how is that benefiting you?
Outreach has undoubtedly helped me to uncover new prospects and build a lot of pipeline in my role. It is able to touch so many more prospects per day than I could on my own, and enables to me to follow up with the most interested prospects with valuables calls and warm intros.
Recommendations to others considering the product:
I think that Outreach would be an excellent tool to implement in any sales organization. As a brand new SDR, with very little experience, I attribute a lot of my success to Outreach. Without the data of who was opening my emails, I would have been a lot less comfortable hopping on the phone. Outreach made it more comfortable for me to give someone a call being able to reference the email I had sent, knowing they already reviewed it. It gave me a lot more confidence in my job.
Useful tool for anyone significantly utilizing emails
What do you like best about the product?
The ability to track opens and clicks, as well as the location information. Very useful tool to see interaction with your email even when you don't receive a response.
What do you dislike about the product?
Some of the interfaces are a bit cumbersome, needs to be a little fine tuned. This is due to the depth of the product, it grew a little faster that the GUI team could keep up.
What problems is the product solving and how is that benefiting you?
messaging many people at once - people ignore emails even more than ever. Unfortunately, volume has become king.
Recommendations to others considering the product:
Utilize the activity section to track active engagement
Increasing lead follow up efficiency plus holding reps accountable
What do you like best about the product?
I can rest assured that my reps are following up on every lead as they should.
I don't have to hope and pray that all the email content created by every rep on a team of 30 is effective. Our new hires can work leads quicker because they don't have to create email content from scratch.
When it comes to managing, I have insight into who is behind based on the data Outreach shows me: how many calls, how many emails, are how overdue tasks...
I don't have to hope and pray that all the email content created by every rep on a team of 30 is effective. Our new hires can work leads quicker because they don't have to create email content from scratch.
When it comes to managing, I have insight into who is behind based on the data Outreach shows me: how many calls, how many emails, are how overdue tasks...
What do you dislike about the product?
The lag time when using the platform.
Also the errors that sometimes occur when integrating w/ SFDC
Also the errors that sometimes occur when integrating w/ SFDC
What problems is the product solving and how is that benefiting you?
We have increased SQL production w/ Outreach because of the lead follow up efficiency. Equally important is the fact that new hires require far less ramp time and can efficiently work leads. New hires also have a set track and don't spend time wondering how best to follow up with a lead.
Outreach = Great Tool!
What do you like best about the product?
The most helpful thing about Outreach is Salesforce integration. I can organize my prospecting easily and Outreach keeps me on time with my tasks
What do you dislike about the product?
One thing I dislike is sometimes the plugin can be a bit clunky.
What problems is the product solving and how is that benefiting you?
I am able to track prospects and accounts. I can review call notes from any time through the interface. This saves me time on having to search through other programs or a physical notebook when I want to recall something.
SDR JAMF REVIEW
What do you like best about the product?
I like the process-oriented approach behind outreach.
What do you dislike about the product?
I dislike the fact that sequences are difficult to decipher and update.
What problems is the product solving and how is that benefiting you?
Assisted in organizing sales enablement
Improves the efficiency of our workflow and gets results
What do you like best about the product?
The UI is fantastic and the video training library is all you need to get started with basic to intermediate campaigns. The integrations with SalesForce are easy to set up along with a capability to import into outreach directly from a SalesForce lead view or report that has already been established. My favorite feature is the sequencing.
What do you dislike about the product?
Outreach has an awesome and extraordinary arrangement of highlights, yet they can be surrey and this makes them inefficient at times. When you endeavor to import one CSV with prospects from different records, the wizard offers you a choice to outline prospects specifically to the records into the Outreach yet this alternative has often not worked. I can't reorder the grouping steps when the prospect has experienced the arrangement.
What problems is the product solving and how is that benefiting you?
Outreach provides an incredible arrangement of devices that make our email to look pretty and expertly. It has an extraordinary combination with call and email arrangements and it makes the apparatus more than a basic outline of the messages and open and answer rates. We are able to manage client and lead relations more smoothly and with more real-time data at our fingertips at all times.
Recommendations to others considering the product:
Choose Outreach to pursue the inbound leads, to perform high-scale out-jumping endeavors with Account-based Sales Development and to welcome prospects to the occasions. You can keep up the inbound and outbound contacts in various CRMs and to monitor the accounts for prospects that you have reached previously.
Manager of Business Development
What do you like best about the product?
I love that Outreach is a reliable all in one sales engagement tool. You can easily target top accounts and prospects through all channels in a strategic manner. You can easily customize your daily workflow based on key data points and you can easily admin accounts and prospect for your team to work saving them hours a day. When you pair Outreach with a data tool like DiscoverOrg, it's an unstoppable quota crushing combo.
What do you dislike about the product?
I wish the sync/mapping was more direct with Salesforce. Would also be nice to add a power dialer feature and map Salesforce fields to standard Outreach fields
What problems is the product solving and how is that benefiting you?
Maximizing the efficiency of my team is always at the top of my mind. Outreach enables up to spend more time selling and less time jump from tool to tool. The all in one functionality to paramount to our success.
Terrible. Go with Salesloft
What do you like best about the product?
Would be fine if it did not crash on you 5 times a day (on average)
What do you dislike about the product?
The UI itself is nice. But that doesn't matter because the outreach dialer crashes so often that it disrupts your workflow a substantial amount. If you are in a call heavy profession, do not go with outreach. You will be interrupted many times throughout your day to restart your computer just to get the app properly working again. Outreach knows about this, it hasn't been fixed for months. Also the Chrome extension shows multiple errors with gmail and is constantly crashing.
What problems is the product solving and how is that benefiting you?
If outreach didn't crash. It has more functionality than Salesloft (which we were using prior) but it just has too many bugs.
Recommendations to others considering the product:
Don't get it. It's a headache. You will regret it.
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