Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Great tool for prospecting
What do you like best about the product?
Outreach is a perfect tool for prospecting and scale. As a top performer it helps me stay organized and constantly refill my sales funnel.
What do you dislike about the product?
There is not much to dislike about this tool. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
From first outreach to follow up connecting with prospects is a breeze.
Recommendations to others considering the product:
If you need a tool for sales outreach and follow up this is perfect.
Powerful tool, still learning the full capabilities
What do you like best about the product?
It seems like Outreach has thought about all the different ways that sales teams would want to better engage with their audiences in an efficient way. The tool is very robust and has a ton of features for both users and managers.
What do you dislike about the product?
The double edge sword of a feature rich tool is that it can get a bit crowded on the UX side of things, but the UX and UI is strong enough that this doesn't detract from the whole experience.
What problems is the product solving and how is that benefiting you?
Easier and more accurate way to track what emails and sequences work. Reps can more easily communicate in a personalized way. It works well with our other workflows with Salesforce and Marketo.
Great tool, some bug fixes needed
What do you like best about the product?
It's great for setting up sequences and organizing my day. It holds all of my templates for emails as well as integrates well with g-mail.
What do you dislike about the product?
It tends to be a little buggy. I find that some days it goes down completely. When this happens I'm unable to make calls and it halts my entire workday.
What problems is the product solving and how is that benefiting you?
Organization, time management, email tracking
Best for Business Development
What do you like best about the product?
Ability to followup with different modes of communication and it's ability to integrate with Salesforce
What do you dislike about the product?
It treats any form of opt out as global opt out. If some one opts outs for phone calling, it'll not let me email.
What problems is the product solving and how is that benefiting you?
Ability to track historical activities with clients and be able to follow-up
Amazing way to automate my sales process
What do you like best about the product?
I love that it keeps me organized on who I should
What do you dislike about the product?
it's very slow at times and freezes my computer
What problems is the product solving and how is that benefiting you?
automated sales process
Outreach
What do you like best about the product?
I like how outreach sequences your prospects
What do you dislike about the product?
I dislike how it sometimes hard to integrate prospects into outreach
What problems is the product solving and how is that benefiting you?
I am solving efficency problems with outreach
Big fan or Outreach
What do you like best about the product?
I like that my reps are making more dials and sending many more emails than ever before.
What do you dislike about the product?
Outreach is not cheap however most good technology is not inexpensive.
What problems is the product solving and how is that benefiting you?
Booking meetings with new prospects
Recommendations to others considering the product:
Make sure you look into to Analyrocs of the tool. Make sure you have a content creator and admin making sure messages are fresh.
I would also identify power users on your team to help with training new reps
I would also identify power users on your team to help with training new reps
(super user for the past 8 years) Truly TERRIBLE customer support but really superior software.
What do you like best about the product?
It's simply the best option for outbound sales enablement tools. With the ability to manage multiple users and mailboxes, robust tagging for prospect management, automated prospect staging, sequence management, template management and A/B testing, multiple email server connection options, it's a one-stop solution for outbound email.
What do you dislike about the product?
The customer support and billing department is literally worse than a cable company. It is so terrible. The phone number basically just tells you to look through their support documentation (which is great documentation) or send an email. When you do send an email, you're stuck in a zendesk ticket system and it takes them days to respond.
If the issue is a billing issue? You're so screwed. They will legitimately rob you. I've been in situations where they bill me or a client thousands of dollars for the wrong number of seats, and then when we ask them to rectify the situation, outreach support team will take an entire week to respond, and they will respond with something like "you missed the end of the billing period where you could remove seats" and then not issue a refund. This situation has happened to me at least 3 times, and is actually what prompted a review finally.
You've got to really stay on top of these guys. Most of the reviews probably don't mention this issue because the end users aren't the ones having to deal with the thieves in the support and billing department, but get delegated to sfdc admins.
If the issue is a billing issue? You're so screwed. They will legitimately rob you. I've been in situations where they bill me or a client thousands of dollars for the wrong number of seats, and then when we ask them to rectify the situation, outreach support team will take an entire week to respond, and they will respond with something like "you missed the end of the billing period where you could remove seats" and then not issue a refund. This situation has happened to me at least 3 times, and is actually what prompted a review finally.
You've got to really stay on top of these guys. Most of the reviews probably don't mention this issue because the end users aren't the ones having to deal with the thieves in the support and billing department, but get delegated to sfdc admins.
What problems is the product solving and how is that benefiting you?
Outreach is the best solution for sending outbound emails to large prospect groups for teams and for individuals. It's a shame that no other company with superior customer support and ethics (which would not be hard to do) can match them on the software front.
Recommendations to others considering the product:
Know that if you have to deal with support or billing, you are going to have a very bad experience.
Great tool
What do you like best about the product?
Great layout, and very easy to use. Was able to learn the program in a day
What do you dislike about the product?
Wish you could see more company information on the prospects under tasks
What problems is the product solving and how is that benefiting you?
Email, task management
Recommendations to others considering the product:
Great program easy to use
Great sales tool
What do you like best about the product?
I think the integration with other systems (ie SFDC) is great and also the UX of the platform works as expected. It definitely makes our internal processes more efficient.
What do you dislike about the product?
I can't think of something at the top of my head.
What problems is the product solving and how is that benefiting you?
Sales engagement along with marketing alignment
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