Outreach Sales Execution Platform
OutreachExternal reviews
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Fantastic, customizeable sales engagement platform!
What do you like best about the product?
Highly customizeable and efficient sales engagement platform WITHOUT the mass-call features of a power dialer. Has powerful call, email, text cadence tools plus engagement scoring, calendaring and rich task features.
What do you dislike about the product?
Outreach is unmanaged, meaning you're going to have to learn the platform with minimal support from Outreach. It can be very difficult to get support on the phones, their support team prefers ticket management over phone calls to troubleshoot issues.
What problems is the product solving and how is that benefiting you?
Customer engagement has increased dramatically WITHOUT burning through leads or robo-dials.
Can't believe I never had this before
What do you like best about the product?
It helps you organize and ensure you are staying in touch with all your prospects in the right way, as well as companies in your funnel. It also makes it easy to create custom templates to be used across accounts.
What do you dislike about the product?
It slows down my computer a bit and there are a few functional things it can't do.
What problems is the product solving and how is that benefiting you?
Efficiency when reaching out to prospects, ensuring people dont fall through the cracks, allows us to track what emails are getting best response and who is engaging with our emails .
Good calling system
What do you like best about the product?
It's nice being able to organize the calls you have made.
What do you dislike about the product?
If a prospect has the same email as another prospect, even if not the same person, can't pull in a new prospect to call
What problems is the product solving and how is that benefiting you?
Calling customers and potential customers
Essential tool for an SDR
What do you like best about the product?
The functionality and versatility of Outreach is unparallel to any other sales platform out there. As an SDR, I practically live out of Outreach for my day to day activities (calls and emails). My favorite part about outreach is its ease of use for new sales professionals like myself.
What do you dislike about the product?
There isn't anything big I dislike about the platform that would deter from the overall experience. What I didn't like was that I could filter my tasks by step.
What problems is the product solving and how is that benefiting you?
Sometimes the integrations with Salesforce can be a bit clunky but overall, it has been great!
There are more pros and cons here, and definitely a lot of features which might be overwhelming at first but once you learn to leverage them - they can be quite powerful!
There are more pros and cons here, and definitely a lot of features which might be overwhelming at first but once you learn to leverage them - they can be quite powerful!
Great way to garner sales/marketing alignment
What do you like best about the product?
Allows us to have visibility into emails being sent and calls being made
What do you dislike about the product?
Not much, it seems very comprehensive in its abilties
What problems is the product solving and how is that benefiting you?
Outreach enables us to log calls and track emails company-wide, which gives visibility throughout the company.
Communication made easy!
What do you like best about the product?
Outreach provides insight into prospect activity and engagement, in almost-real time. The ability to schedule tasks and create customized sequences allows you to tailor your messaging and save time when prospecting.
What do you dislike about the product?
The reporting can be a bit difficult to digest, and once a prospect has been added to a sequence, you can no longer make changes to the track of their sequence.
What problems is the product solving and how is that benefiting you?
Outreach allows me to save time when prospecting, track prospect engagement, and set/keep track of follow-up tasks, so nobody falls through the cracks.
Recommendations to others considering the product:
Take time to learn all the ins and outs, as there are many small but useful functions you can implement into your usage of Outreach.
Attention, Planning & Organization Not Your Strongsuit? Look No Further
What do you like best about the product?
So if you're like me, you have a hard time remembering tasks, getting e-mails done and "Oh, when was the last time I contacted that person?" I manage a large number of accounts and without Outreach I would never be able to keep up with them. It keeps me on task, on time and helps myself and my senior management keep up with what our team is doing. It's a great product and I highly recommend it for your teams!
What do you dislike about the product?
There can be some minor improvements to connectivity between platforms and I wish that it had an app!
What problems is the product solving and how is that benefiting you?
Productivity, task management, outreach to customers. We've realized an increase in task completion as well as an increase in overall team performance when it comes to contacting and maintaining relationships between prospects and customers.
Outreach is the Executive Assistant I need as a Sales Rep
What do you like best about the product?
As a sales rep, I am paid to close business. But if I don't spend a big chunk of my time prospecting, I won't have any deals to close. Outreach is my solution that makes sure I am creating pipeline at all times - it reminds me daily of the tasks I need to complete. I am able to create personal touches with my future clients and existing clients, and create customized sequences for my target clients to ensure I am also front of mind for them. Prospecting and Pipeline is pretty much the most important part of my job. Closing the deal is the final STEP of that, and Outreach makes sure I remember that. The features I like best are the sequences, calendar integration, meeting no show automatic rescheduling, and the A/B testing of messaging. Really, I like all the features - but those are the ones that have changed the game for me.
What do you dislike about the product?
I don't have any, really - there aren't any other solutions like this out there for sales reps, so that means whatever is in Outreach is simply a bonus, period. No downside. If I had to pick anything, it would be that as a sales rep, it would be great to have more templates for sequences to choose from to then customize. I get great content from my own internal teams, but I know their teams are experts and would love to simply see more of what works for them, and would love to see them expand into including a side community where I can really collaborate more with other sales reps that are using Outreach and share templates.
What problems is the product solving and how is that benefiting you?
Staying on top of prospecting and automating the process as much as possible. My pipeline has increased greatly.
Recommendations to others considering the product:
Get it today.
Incredible product, incredible team.
What do you like best about the product?
Outreach gives me a transparent view of my marketing email campaigns. It's unlike any other platform. The UI is intuitive, and functionally, it increases our team's impact exponentially.
What do you dislike about the product?
We have a strange use case, which requires us to sign into many Outreach instances on any given day. There's no "hub" to manage our different logins so passwords and things have to be saved, etc.
What problems is the product solving and how is that benefiting you?
Clear stats help us move faster for our clients. We immediately know how our campaigns are performing, and can quickly analyze and make changes to improve.
Recommendations to others considering the product:
It's the best sales engagement tool currently available, and the team is doing everything they can to maintain that for a long time.
Pretty good for sales people
What do you like best about the product?
I like that you can organize your call tasks
What do you dislike about the product?
Need to be more options to easily take notes.
What problems is the product solving and how is that benefiting you?
Able to track the amount of calls made. It also integrates with salesforce
Recommendations to others considering the product:
Check on connectivity issues
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