Outreach Sales Execution Platform
OutreachExternal reviews
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Review of outreach
What do you like best about the product?
Personalization of all sequences. Everything can be quickly tailored to make sure your note is the most effective and relevant to that prospect.
What do you dislike about the product?
The software can be slow at times and it can slow down your computer as well.
What problems is the product solving and how is that benefiting you?
Setting more meetings more effective and efficient prospecting activity so that my team can really spend time where it matters, selling.
n/a
What do you like best about the product?
It automates some of our sales functions
What do you dislike about the product?
n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
What problems is the product solving and how is that benefiting you?
We use it for our sales process
Recommendations to others considering the product:
Don't expect any quality support from Outreach. if their system is down or broken, so is yours.
Outreach Saves Time!
What do you like best about the product?
Bulk uploading leads and creating sequences.
What do you dislike about the product?
Can be very buggy. Harder to learn for people who are less tech savvy. Is not the best with integrating with SalesForce.
What problems is the product solving and how is that benefiting you?
No longer have to use excel for cold calls! Outreach does all the work with their sequence functionality.
The best sales automation tool available
What do you like best about the product?
The way the platform integrates with all our services to provide that "unified view" for me to conduct my daily tasks. Overall the platform itself is smooth, responsive, and powerful with many different features on the toolbelt to improve my visibility into sales cycles and prospects. Whether its performing a mass email campaign, you are able to customize as you see fit for each prospect and make it personal why automating the remedial follow-up tasks needed which in turn will give you much more time to focus on other core responsibilities.
What do you dislike about the product?
To be completely honest, some of the settings throughout the platform can be hidden in various spots where a new user wouldn't really notice, I've been using the platform for almost 3 years, so I know the in's and out's. They do have great documentation to help get started, but maybe a good crash course video or built-in AI to allow people to search in Outreach to bring up suggestions would be awesome. With a new user coming on-board it will take them at least a couple weeks of in-depth training to fully adopt all capabilities and understand how they can use this into their process, but once you learn it, it provides a rocket ship for prospecting.
What problems is the product solving and how is that benefiting you?
Improving visibility of prospects and customers
Helping with sales cycles and automating repetitive tasks
Information building to send personalized content to prospects
Helping with sales cycles and automating repetitive tasks
Information building to send personalized content to prospects
Recommendations to others considering the product:
If you are looking for a company that provides next tier support and values your opinions to improve the product and makes sure they are helping drive your business, sincerely check them out.
Sales Tool email campaign management
What do you like best about the product?
I love that prospects are touched automatically and the tasks that allow me to keep track of my prospects m. The support team is also incredibly helpful
What do you dislike about the product?
There are glitches that I’ve come across and often times requires a refresh. Sometimes the issue is not clearly understood and you have to play around with different ways to solve the problem. In the end, the end goal is usually reached, but the reason why something hadn’t worked in the first place isn’t known
What problems is the product solving and how is that benefiting you?
Sales enablement and email tracking. It’s a great way to stay organized with your prospecting tasks
Recommendations to others considering the product:
It’s a great tool!
Very Helpful
What do you like best about the product?
Being able to sequence and set up follow up times for emails/calls/tasks is very helpful. You can load a prospect or customer into a sequence then not worry about following up
What do you dislike about the product?
I don't quite understand all the functionality and the process for everything but that is just a lack of training/research on me
What problems is the product solving and how is that benefiting you?
Prospecting, customer health and upsell
Requires a Lot of Setup
What do you like best about the product?
I liked that you automate the prospecting emailing of several people within an organization at once, and do customizable boilerplate follow ups, along with tracking the opens so that you can decide when to call and gauge how much interest there was in your emails.
What do you dislike about the product?
This program requires a lot of training and getting your hands dirty before you can have it up and running. It's definitely not plug and play. I also felt that the UX/UI could add many enhancements in order to make the use thereof more intuitive. It's a great idea, but I think it needs 3-4 more generations of R&D before it's ready for prime time. Once it gets to that stage, it will be a formidable, essential email outreach tool.
What problems is the product solving and how is that benefiting you?
Sales prospecting. This program is used primarily by the Sales Development team, and somewhat by the sales team. It has been beneficial in gaining new meetings with prospects and tracking the email outreach efforts of the SDR and Sales teams.
Recommendations to others considering the product:
It is a powerful program. Due to the learning curve required in getting it set up, it is best used by a dedicated SDR team and NOT as an additional software tool for your sales reps. Your sales reps will use many hours trying to set it up and become proficient, instead of doing activities that get them to their sales goals.
Awesome tool for BDR/SDR teams
What do you like best about the product?
You can see what TOD and DOW people are opening your emails the most to schedule sending them out at that time moving forward. I love that you can A/B test subject lines and content to see what's most effective. There are great training tools/videos. Implementation team is very helpful!
What do you dislike about the product?
The tool to do a screenshot to show what you might be having an issue with is really hard to screen grab. There were also some bugs that did not get resolved the entire time I had a contract with them.
What problems is the product solving and how is that benefiting you?
Organized way of doing outbound that helps reps not only email, but be organized with calls and social media contacts etc.
Recommendations to others considering the product:
Make sure that you pay for the implementation! Super helpful!
Sales focus to drive revenue
What do you like best about the product?
Outreach dictates sales personnel to follow a cadence to ensure prospects go through the sales cycle in a timely fashion, and it also helps avoid prospect pitfall. Also helps me organize my daily tasks to ensure everything is taken care of before I leave.
What do you dislike about the product?
I wish there was more filtering that can be done with lead views, but that's about it.
What problems is the product solving and how is that benefiting you?
Sales cadence, our sales staff has been able to follow up regularly which increases visibility which drives sales. The ability to see where a prospect is in the sales cycle is invaluable for my position, and helps me focus on who I need to spend time with that day.
Recommendations to others considering the product:
Do it
Effective Software
What do you like best about the product?
It is very intuitive and the support is amazing. Even if you do not understand what you are doing someone is always there to help.
What do you dislike about the product?
The calendar format is too small. I wish you could customize the formate to be in different time chunks.
What problems is the product solving and how is that benefiting you?
How to get a prospect to close faster. Not lose prospect. Track success.
Recommendations to others considering the product:
New and growing inside sales teams.
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