Outreach Sales Execution Platform
OutreachExternal reviews
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Awesome tool for BDR/SDR teams
What do you like best about the product?
You can see what TOD and DOW people are opening your emails the most to schedule sending them out at that time moving forward. I love that you can A/B test subject lines and content to see what's most effective. There are great training tools/videos. Implementation team is very helpful!
What do you dislike about the product?
The tool to do a screenshot to show what you might be having an issue with is really hard to screen grab. There were also some bugs that did not get resolved the entire time I had a contract with them.
What problems is the product solving and how is that benefiting you?
Organized way of doing outbound that helps reps not only email, but be organized with calls and social media contacts etc.
Recommendations to others considering the product:
Make sure that you pay for the implementation! Super helpful!
Sales focus to drive revenue
What do you like best about the product?
Outreach dictates sales personnel to follow a cadence to ensure prospects go through the sales cycle in a timely fashion, and it also helps avoid prospect pitfall. Also helps me organize my daily tasks to ensure everything is taken care of before I leave.
What do you dislike about the product?
I wish there was more filtering that can be done with lead views, but that's about it.
What problems is the product solving and how is that benefiting you?
Sales cadence, our sales staff has been able to follow up regularly which increases visibility which drives sales. The ability to see where a prospect is in the sales cycle is invaluable for my position, and helps me focus on who I need to spend time with that day.
Recommendations to others considering the product:
Do it
Effective Software
What do you like best about the product?
It is very intuitive and the support is amazing. Even if you do not understand what you are doing someone is always there to help.
What do you dislike about the product?
The calendar format is too small. I wish you could customize the formate to be in different time chunks.
What problems is the product solving and how is that benefiting you?
How to get a prospect to close faster. Not lose prospect. Track success.
Recommendations to others considering the product:
New and growing inside sales teams.
Great as a marketing/outreach tool
What do you like best about the product?
Using Outreach from a sales perspective, makes it easy for me to be able to target potential clients and push content to them. Their analytics and tracking is what is most helpful to me. I am able to see when emails are opened, who opened them, how many times there were opened, etc.
What do you dislike about the product?
It was more difficult than I would have liked to implement the software. We have someone on our marketing team now that is dedicated to running Outreach for us. I would have preferred something that I, myself, could have controlled.
What problems is the product solving and how is that benefiting you?
We are a high volume software company, and Outreach allows us to push content to our database of clients. It has saved us hundreds of hours in manually having to push emails.
Great product with Terrible support
What do you like best about the product?
We use Outreach to drive our outbound sales. Set up Custom email/call/Linkedin sequences and it really helps with our productivity.
What do you dislike about the product?
Outreach does typically work well, BUT if you ever do have any time of issue it takes a long time to get in resolved. I believe their whole support team is on the West Coast.
What problems is the product solving and how is that benefiting you?
We are using Outreach to set up Sales Sequences for consistent & automated outbound sales. The email templates easily save me several hours per day.
Recommendations to others considering the product:
If you are someone that generally needs customer support, look elsewhere.
Otherwise, simple to use tool.
Otherwise, simple to use tool.
Outreach Review
What do you like best about the product?
Outreach does an awesome job of allowing you to really build a sales pipeline and contact a large number of prospects automatically. It makes my job as a sales rep so much easier knowing that I have things going on constantly in the background.
What do you dislike about the product?
There's really not much to dislike about Outreach. There is a bit of a learning curve involved. The only thing I can think of is if you are using click tracking on Outreach sometimes these emails won't go through because they are more easily caught by the other companies firewall as spam.
What problems is the product solving and how is that benefiting you?
We build contact campaigns through outreach and really use it to track all contact information and email sequences.
Recommendations to others considering the product:
I would say outreach is a must use for all business development roles who are hoping to build contact and pipeline.
Great Tool For Sales!
What do you like best about the product?
I love having automated emails with sequences and templates. The customization for them too is awesome. Great for anyone in sales
What do you dislike about the product?
Sometimes it doesn't link with Salesforce so you don't know someone got an email. Logs out a lot.
What problems is the product solving and how is that benefiting you?
Staying on top of leads, keeping touches on customers
Great Sales Engagement Tool
What do you like best about the product?
Outreach enables reps to build scheduled cadences that work. I love that there is data behind everything: open rates, responses, etc... I would suggest this to anyone that is managing a younger SDR salesforce and wants results.
What do you dislike about the product?
The biggest drawback would be how clunky the solution can be. My reps and I had issues with the extension taking up significant bandwith. The only other complaint I have is the shoddy attempt at integrating VOIP systems like RingDNA. It works but there are issues like not recording calls.
What problems is the product solving and how is that benefiting you?
Outreach at scale. It can be hard for a sales to stay organized. Outreach allows teams to be targeted and prompt from their initial outreach to the close.
Recommendations to others considering the product:
I would recommend doing your research. Outreach is not for everyone. It is expensive so make sure your team is large enough and able to leverage its full capabilities before making the investment.
User friendly with some issues
What do you like best about the product?
Outreach is a clean way to complete and execute tasks. I find it much easier to use outreach rather than Salesforce. The built in call functionality is a life saver and makes it much easier to call in larger amounts. I prefer using VOIP rather than the bridge. The reporting is nice and simple.
What do you dislike about the product?
When using either VOIP or the bridge for calls, it starts to get buggy. Most of the time it's fine, but there's issues where you're not able to end a call due to an unexpected errors. When calling throughout the day, I generally get 1-2 errors.
What problems is the product solving and how is that benefiting you?
Outreach is a much easier platform to use than Salesforce for our job function. It makes things much easier.
The technology is AWFUL
What do you like best about the product?
I don't like anything outreach has to offer, it's too complicated and it doesn't work efficiently. I don't know how the admin interface works, but the user UI is awful. It's glitchy, slow, often skips when rendering any data from salesforce. I guess sub-par tech is allowed these days.
What do you dislike about the product?
I don't know if it's a DB problem or an internal salesforce problem, but the amount of time it takes to render values to and from outreach takes anywhere from 2-3 seconds. I go through accounts multiple times a day and 2-3 seconds per operation is absurd.
What problems is the product solving and how is that benefiting you?
Sales
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