Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach adds efficiency while simplifying our prospecting
What do you like best about the product?
As the head of the BDR team at my organization, I love the insights that we get into the performance of our campaigns. The simplicity for our users is also a huge plus and the automation is a game changer.
What do you dislike about the product?
I have no complaints about Outreach so far.
What problems is the product solving and how is that benefiting you?
Outreach has allowed my team to stay on top of their daily prospecting tasks while automating part of their workload. This has created greater efficiency and has ensured that prospects are getting the attention they need to convert..
Effective sales automation but not the finest
What do you like best about the product?
I like that Outreach allows me to be incredibly organized in my outbounding. I can create unique sequences with email, call, and integrated Linkedin tasks. I can manage my contacts/prospects well and easily send put them through different unique sequences. I can create and save templates and see the analytics of my most successful templates. Lots of different capabilities.
What do you dislike about the product?
I dislike the scheduling system of tasks that prevents my outreach from being sent on time. There is also tracking of email opens, that is not always reliable. A few things that have broken are the auto-fill features - it has sometimes not filled in my prospect's name or company. Within sequences, you also cannot move around the order of your task items (email, dial, etc) once you create a sequence. The process is a nightmare.
What problems is the product solving and how is that benefiting you?
Outbounding and prospecting. Outreach is our primary sales tool to organize outbounding (writing emails, making calls, sending Linkedin messages ). It automates touch points effectively and collects data on open rates, reply, rates, etc. It will even directly update our CRM.
Undecided
What do you like best about the product?
I love that I can be in Google Calendar and sync up my Outreach calendar to add in times that I'm available to speak to someone! It's really handy for scheduling appointments.
What do you dislike about the product?
It doesn't sync well with Salesforce and is showing all of my emails as spam to my clients. There are many faulty issues that need to be updated and fixed. Sometimes contact and prospect names show up as my own self in Outreach.
What problems is the product solving and how is that benefiting you?
We used to use Hubspot and had to use Calendly instead of one easy way to set appointments. However, we've had quite a few issues.
Seamless Tool
What do you like best about the product?
The ability to stack multiple prospecting techniques into one sequence.
What do you dislike about the product?
At times certain users get stuck in old sequences. Could be user error.
What problems is the product solving and how is that benefiting you?
Prospecting to all clients.
Recommendations to others considering the product:
Learn the tool before using. Great product.
Outreach usage
What do you like best about the product?
I like all the automation and functionality that outreach has to offer. I am able to be way more productive when trying to engage with prospects and my team has already began to see plenty of success.
What do you dislike about the product?
With all technology many features can make ease of use a bit of a hurdle. Training is a musk until your team can efficiently work on there own. The software does also tend to crash every once in a while, but support it quick and always resolve the issue.
What problems is the product solving and how is that benefiting you?
We are able to measure what processes reach our audience more effectively, as well as automate processes so we can spend more time on the phones reaching out to prospects and less time writing notes in sales force or sending meeting invites from outlook.
Recommendations to others considering the product:
When implementing Outreach I recommend having a thorough training plan for your team, otherwise you will not see full potential from your investment.
Great Sales Automation Tool
What do you like best about the product?
The idea of automation behind the tool for sales processes.
What do you dislike about the product?
The support team's resolutions to many common problems.
What problems is the product solving and how is that benefiting you?
Once it is fully integrated into your workflow, it helps you to automate the entire sales cycle. Opportunities don't fall through the cracks as it is all working for you on the back-end.
Review of outreach
What do you like best about the product?
Personalization of all sequences. Everything can be quickly tailored to make sure your note is the most effective and relevant to that prospect.
What do you dislike about the product?
The software can be slow at times and it can slow down your computer as well.
What problems is the product solving and how is that benefiting you?
Setting more meetings more effective and efficient prospecting activity so that my team can really spend time where it matters, selling.
n/a
What do you like best about the product?
It automates some of our sales functions
What do you dislike about the product?
n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
What problems is the product solving and how is that benefiting you?
We use it for our sales process
Recommendations to others considering the product:
Don't expect any quality support from Outreach. if their system is down or broken, so is yours.
Outreach Saves Time!
What do you like best about the product?
Bulk uploading leads and creating sequences.
What do you dislike about the product?
Can be very buggy. Harder to learn for people who are less tech savvy. Is not the best with integrating with SalesForce.
What problems is the product solving and how is that benefiting you?
No longer have to use excel for cold calls! Outreach does all the work with their sequence functionality.
The best sales automation tool available
What do you like best about the product?
The way the platform integrates with all our services to provide that "unified view" for me to conduct my daily tasks. Overall the platform itself is smooth, responsive, and powerful with many different features on the toolbelt to improve my visibility into sales cycles and prospects. Whether its performing a mass email campaign, you are able to customize as you see fit for each prospect and make it personal why automating the remedial follow-up tasks needed which in turn will give you much more time to focus on other core responsibilities.
What do you dislike about the product?
To be completely honest, some of the settings throughout the platform can be hidden in various spots where a new user wouldn't really notice, I've been using the platform for almost 3 years, so I know the in's and out's. They do have great documentation to help get started, but maybe a good crash course video or built-in AI to allow people to search in Outreach to bring up suggestions would be awesome. With a new user coming on-board it will take them at least a couple weeks of in-depth training to fully adopt all capabilities and understand how they can use this into their process, but once you learn it, it provides a rocket ship for prospecting.
What problems is the product solving and how is that benefiting you?
Improving visibility of prospects and customers
Helping with sales cycles and automating repetitive tasks
Information building to send personalized content to prospects
Helping with sales cycles and automating repetitive tasks
Information building to send personalized content to prospects
Recommendations to others considering the product:
If you are looking for a company that provides next tier support and values your opinions to improve the product and makes sure they are helping drive your business, sincerely check them out.
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