Outreach Sales Execution Platform
OutreachExternal reviews
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Sales Tool email campaign management
What do you like best about the product?
I love that prospects are touched automatically and the tasks that allow me to keep track of my prospects m. The support team is also incredibly helpful
What do you dislike about the product?
There are glitches that I’ve come across and often times requires a refresh. Sometimes the issue is not clearly understood and you have to play around with different ways to solve the problem. In the end, the end goal is usually reached, but the reason why something hadn’t worked in the first place isn’t known
What problems is the product solving and how is that benefiting you?
Sales enablement and email tracking. It’s a great way to stay organized with your prospecting tasks
Recommendations to others considering the product:
It’s a great tool!
Very Helpful
What do you like best about the product?
Being able to sequence and set up follow up times for emails/calls/tasks is very helpful. You can load a prospect or customer into a sequence then not worry about following up
What do you dislike about the product?
I don't quite understand all the functionality and the process for everything but that is just a lack of training/research on me
What problems is the product solving and how is that benefiting you?
Prospecting, customer health and upsell
Requires a Lot of Setup
What do you like best about the product?
I liked that you automate the prospecting emailing of several people within an organization at once, and do customizable boilerplate follow ups, along with tracking the opens so that you can decide when to call and gauge how much interest there was in your emails.
What do you dislike about the product?
This program requires a lot of training and getting your hands dirty before you can have it up and running. It's definitely not plug and play. I also felt that the UX/UI could add many enhancements in order to make the use thereof more intuitive. It's a great idea, but I think it needs 3-4 more generations of R&D before it's ready for prime time. Once it gets to that stage, it will be a formidable, essential email outreach tool.
What problems is the product solving and how is that benefiting you?
Sales prospecting. This program is used primarily by the Sales Development team, and somewhat by the sales team. It has been beneficial in gaining new meetings with prospects and tracking the email outreach efforts of the SDR and Sales teams.
Recommendations to others considering the product:
It is a powerful program. Due to the learning curve required in getting it set up, it is best used by a dedicated SDR team and NOT as an additional software tool for your sales reps. Your sales reps will use many hours trying to set it up and become proficient, instead of doing activities that get them to their sales goals.
Awesome tool for BDR/SDR teams
What do you like best about the product?
You can see what TOD and DOW people are opening your emails the most to schedule sending them out at that time moving forward. I love that you can A/B test subject lines and content to see what's most effective. There are great training tools/videos. Implementation team is very helpful!
What do you dislike about the product?
The tool to do a screenshot to show what you might be having an issue with is really hard to screen grab. There were also some bugs that did not get resolved the entire time I had a contract with them.
What problems is the product solving and how is that benefiting you?
Organized way of doing outbound that helps reps not only email, but be organized with calls and social media contacts etc.
Recommendations to others considering the product:
Make sure that you pay for the implementation! Super helpful!
Sales focus to drive revenue
What do you like best about the product?
Outreach dictates sales personnel to follow a cadence to ensure prospects go through the sales cycle in a timely fashion, and it also helps avoid prospect pitfall. Also helps me organize my daily tasks to ensure everything is taken care of before I leave.
What do you dislike about the product?
I wish there was more filtering that can be done with lead views, but that's about it.
What problems is the product solving and how is that benefiting you?
Sales cadence, our sales staff has been able to follow up regularly which increases visibility which drives sales. The ability to see where a prospect is in the sales cycle is invaluable for my position, and helps me focus on who I need to spend time with that day.
Recommendations to others considering the product:
Do it
Effective Software
What do you like best about the product?
It is very intuitive and the support is amazing. Even if you do not understand what you are doing someone is always there to help.
What do you dislike about the product?
The calendar format is too small. I wish you could customize the formate to be in different time chunks.
What problems is the product solving and how is that benefiting you?
How to get a prospect to close faster. Not lose prospect. Track success.
Recommendations to others considering the product:
New and growing inside sales teams.
Great as a marketing/outreach tool
What do you like best about the product?
Using Outreach from a sales perspective, makes it easy for me to be able to target potential clients and push content to them. Their analytics and tracking is what is most helpful to me. I am able to see when emails are opened, who opened them, how many times there were opened, etc.
What do you dislike about the product?
It was more difficult than I would have liked to implement the software. We have someone on our marketing team now that is dedicated to running Outreach for us. I would have preferred something that I, myself, could have controlled.
What problems is the product solving and how is that benefiting you?
We are a high volume software company, and Outreach allows us to push content to our database of clients. It has saved us hundreds of hours in manually having to push emails.
Great product with Terrible support
What do you like best about the product?
We use Outreach to drive our outbound sales. Set up Custom email/call/Linkedin sequences and it really helps with our productivity.
What do you dislike about the product?
Outreach does typically work well, BUT if you ever do have any time of issue it takes a long time to get in resolved. I believe their whole support team is on the West Coast.
What problems is the product solving and how is that benefiting you?
We are using Outreach to set up Sales Sequences for consistent & automated outbound sales. The email templates easily save me several hours per day.
Recommendations to others considering the product:
If you are someone that generally needs customer support, look elsewhere.
Otherwise, simple to use tool.
Otherwise, simple to use tool.
Outreach Review
What do you like best about the product?
Outreach does an awesome job of allowing you to really build a sales pipeline and contact a large number of prospects automatically. It makes my job as a sales rep so much easier knowing that I have things going on constantly in the background.
What do you dislike about the product?
There's really not much to dislike about Outreach. There is a bit of a learning curve involved. The only thing I can think of is if you are using click tracking on Outreach sometimes these emails won't go through because they are more easily caught by the other companies firewall as spam.
What problems is the product solving and how is that benefiting you?
We build contact campaigns through outreach and really use it to track all contact information and email sequences.
Recommendations to others considering the product:
I would say outreach is a must use for all business development roles who are hoping to build contact and pipeline.
Great Tool For Sales!
What do you like best about the product?
I love having automated emails with sequences and templates. The customization for them too is awesome. Great for anyone in sales
What do you dislike about the product?
Sometimes it doesn't link with Salesforce so you don't know someone got an email. Logs out a lot.
What problems is the product solving and how is that benefiting you?
Staying on top of leads, keeping touches on customers
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