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Outreach is a solid tool
What do you like best about the product?
Sequences keep our reps on a great cadence for outreach towards our prospects. The chat function is a great tool as well to get some quick questions answered.
What do you dislike about the product?
The reporting within Outreach is not the best. We have some things that we want to sync over to Salesforce but the sync doesn't necessarily give us exactly what we are looking for.
What problems is the product solving and how is that benefiting you?
It is allowing us more insight to which accounts are reps are working. The "Account View" is a great view to see what is exactly built out in Salesforce since the hierarchy view is difficult to navigate. It also allows us to test sequences, messaging, and subject lines. That way we can remove the ones that are unsuccessful and have our reps use the ones that have success.
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Organization at your fingertips
What do you like best about the product?
Outreach is super easy to use. You can keep all your sequences, templates, and snippets organized with tags and keep them all in a collection or folder. It makes them very easy to find.
What do you dislike about the product?
I wish there was an easier way to view the reports in Salesforce. The integration and tracking of activity is super helpful, but having cleaner reports for replies and opens would be beneificial.
What problems is the product solving and how is that benefiting you?
Outreach is able to tell us what new sequences have the best open and reply rates. It's super helpful to be able to have different variants as well in our sequences so we can see if one intro or CTA works better than another.
Intuitive software - great support
What do you like best about the product?
Outreach makes sales, prospecting, and outreach so simple! Everything is right there for you to see, the interface is user-friendly, and the effectiveness is realized day 1.
What do you dislike about the product?
The backend of the system is pretty in-depth, there is a learning curve to privileges, settings, and permissions. So being an admin, you will definitely want to take advantage of support, and advisory sessions to make sure your specific Outreach environment is set up properly.
What problems is the product solving and how is that benefiting you?
Outreach makes cold prospecting simple and effective. The primary reason to bring Outreach on was to eliminate some of the headaches in emailing and calling prospects and bring transparency into the sales team efforts.
Outreach user and admin
What do you like best about the product?
Outreach is a great tool to support our SDR team. Much more robust than other tools I've used in the market.
What do you dislike about the product?
Don't know if there is necessarily a downside to outreach, but I do wish the activity/sequence tracking was a little more configurable. And that there was more functionality with tracking tags.
What problems is the product solving and how is that benefiting you?
Outreach helps us streamline prospect outreach and personalization at scale, while also making sure that follow up happens and leads don't fall through the cracks.
Great Tech Service with Outreach
What do you like best about the product?
I absolutely love that I can reach out via chat or submit a request for help, and I get someone to respond immediately. They always have a great answer and have even provided videos of how to get that information, how to create something, or how-to work something!
What do you dislike about the product?
I really don't have anything to dislike at this time.
What problems is the product solving and how is that benefiting you?
I have the ability to track all my activities along with the open rates of emails sent, recordings of calls made, and referrals discovered during calls. I love seeing all my tasks in one place and being able to see reporting on those activities is quite beneficial.
Great product and customer support!
What do you like best about the product?
Porpt response and customer support assistance.
From sales execution, to account management to customer support people are attentive, kinf and prepared about any topic.
From sales execution, to account management to customer support people are attentive, kinf and prepared about any topic.
What do you dislike about the product?
As a cons of the platform it's the degree of difficulty in understanding how it works and finidng out tips and tricks takes a lot of time. The Outreach University videos are quite lenghty but useful.
What problems is the product solving and how is that benefiting you?
Outreach.io is allowing us to shoot up to 1,000 emails per day and engage more with prospects, gives a good overview of data and allows us to take next steps based on objective and clear analysis.
Outreach makes life easy in Sales
What do you like best about the product?
-Easy to compose sequences when trying to reach out to multiple prospects
-Easy to track engagement rate
-Very responsive support team
-Useful plugins
-Easy to track engagement rate
-Very responsive support team
-Useful plugins
What do you dislike about the product?
-Adding new prospects can be a little time consuming
What problems is the product solving and how is that benefiting you?
Outreach is the tool I predominantly use for all sales related reach outs and scheduling of meetings. It makes it easy for me to track if my emails are getting read and how prospects are interacting with my emails which in turn helps me fine tune my messaging when required
Short Appreciation of the product!
What do you like best about the product?
From the sales side of the product, Outreach seems to be quite efficient for prospecting. The sequence, templates, snippets are user friendly. Hence, it creates less friction for sales to waste less time on redundant work and focus more on the quality of the propection.
What do you dislike about the product?
Being a system administrator, it I have to manage the sync and automation between the CRM and OR. I need to use Trigges a lot but I am often stuck by the triggers' limitations. I would be great to have more fucntion their.
What problems is the product solving and how is that benefiting you?
Apart from the basic use of the tool, which is sequence and activity management, it helps in making the process autonomous by integratin g with the CRM or APIs. The more OR makes it possible to automate flow not only within OR but also with it's integrated tools, the more it will progress as a product.
Couldn't live without it
What do you like best about the product?
Makes is easy for reps to effectively and efficiently complete call and email tasks, has plenty of reporting, good customer service
What do you dislike about the product?
Unnecessary UI/UX updates all the time. If it aint broke, quit fixing it!
What problems is the product solving and how is that benefiting you?
Rep productivity
Mixed Feelings about Outreach
What do you like best about the product?
- Seamless connectivity with Salesforce CRM.
- Ability to sequence and add leads to certain tasks which acts as a reminder.
- Ability to switch numbers to log calls and add notes
- Ability to sequence and add leads to certain tasks which acts as a reminder.
- Ability to switch numbers to log calls and add notes
What do you dislike about the product?
- Constant UI/UX Changes make it hard to get accustomed to the tool.
- Calling in some EU regions is tough because the available numbers are marked SPAM already.
- Calling in some EU regions is tough because the available numbers are marked SPAM already.
What problems is the product solving and how is that benefiting you?
Outreach gives me a front to access all the information about a particular lead in one place. The fact that I can call, email and converse with the lead without going back to CRM saves a lot of time and effort.
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