Outreach Sales Execution Platform
OutreachExternal reviews
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Great Sales Engagement Tool
What do you like best about the product?
Outreach enables reps to build scheduled cadences that work. I love that there is data behind everything: open rates, responses, etc... I would suggest this to anyone that is managing a younger SDR salesforce and wants results.
What do you dislike about the product?
The biggest drawback would be how clunky the solution can be. My reps and I had issues with the extension taking up significant bandwith. The only other complaint I have is the shoddy attempt at integrating VOIP systems like RingDNA. It works but there are issues like not recording calls.
What problems is the product solving and how is that benefiting you?
Outreach at scale. It can be hard for a sales to stay organized. Outreach allows teams to be targeted and prompt from their initial outreach to the close.
Recommendations to others considering the product:
I would recommend doing your research. Outreach is not for everyone. It is expensive so make sure your team is large enough and able to leverage its full capabilities before making the investment.
User friendly with some issues
What do you like best about the product?
Outreach is a clean way to complete and execute tasks. I find it much easier to use outreach rather than Salesforce. The built in call functionality is a life saver and makes it much easier to call in larger amounts. I prefer using VOIP rather than the bridge. The reporting is nice and simple.
What do you dislike about the product?
When using either VOIP or the bridge for calls, it starts to get buggy. Most of the time it's fine, but there's issues where you're not able to end a call due to an unexpected errors. When calling throughout the day, I generally get 1-2 errors.
What problems is the product solving and how is that benefiting you?
Outreach is a much easier platform to use than Salesforce for our job function. It makes things much easier.
The technology is AWFUL
What do you like best about the product?
I don't like anything outreach has to offer, it's too complicated and it doesn't work efficiently. I don't know how the admin interface works, but the user UI is awful. It's glitchy, slow, often skips when rendering any data from salesforce. I guess sub-par tech is allowed these days.
What do you dislike about the product?
I don't know if it's a DB problem or an internal salesforce problem, but the amount of time it takes to render values to and from outreach takes anywhere from 2-3 seconds. I go through accounts multiple times a day and 2-3 seconds per operation is absurd.
What problems is the product solving and how is that benefiting you?
Sales
Sales process made easy for AEs and SDRs
What do you like best about the product?
Super easy to work out of. You can see what's working and what's not working very quickly and make adjustments based on the data provided.
What do you dislike about the product?
The interface takes a tiny bit of getting used to, but I think it's pretty darn optimized and flows very well already.
What problems is the product solving and how is that benefiting you?
Providing an easy process for SDRs and AEs to follow. Also helps everyone stay organized and on top of everything. Nothing slips through the cracks.
Product Enablement Strategist
What do you like best about the product?
I love the automation that outreach provides when doing outreach to potential clients and current clients
What do you dislike about the product?
That you cannot embed videos directly in their emails, only links.
What problems is the product solving and how is that benefiting you?
Marketing and Sales Development automation. Outreach handles all our prospect outreach through calls, emails, linkedin messaging, and sequences. We have a quicker response time to prospects using outreach and are able to reach out to more potential clients with outreach than without it.
Recommendations to others considering the product:
Take your time to set up great templates and snippets it helps with creating your sequences in the future.
Good product but essential chrome extension stopped working months ago
What do you like best about the product?
Account and prospect views. I like how each person can customize the view
What do you dislike about the product?
I see the chrome extension as table stakes and unfortunately, slow updates and no real fix keep me from recommending it. Now we have to evaluate migration and that's never fun.
What problems is the product solving and how is that benefiting you?
Email cadences are easy to build but it would be helpful to have more granular reporting.
Recommendations to others considering the product:
Avoid. If you have any issues support will not be helpful. The poor level of support is shocking.
You're team needs this platform
What do you like best about the product?
Consistency and persistence are the 2 driving foundations in sales. Outreach allows my team to focus only on important things: what prospects engage with your emails, who to talk next when to follow up. It's an essential tool for any sales team.
Customer support is fast and super reliable.
Customer support is fast and super reliable.
What do you dislike about the product?
I look forward to the moment when Outreach will develop their Voice and Calendar functionality to the point when we can start using it.
What problems is the product solving and how is that benefiting you?
Consistent approach to every lead
ABM targeting
Fast response to inbound leads
Alignment in messaging
ABM targeting
Fast response to inbound leads
Alignment in messaging
Recommendations to others considering the product:
Outreach is a great example of strong company vision - their product and all the messaging from their employees is aimed at helping sales professionals be better at what they are doing in their day to day.
great tool
What do you like best about the product?
The robustness of OR is perhaps one of its best attributes, that coupled with the amount of updates we get released.
What do you dislike about the product?
Wish it was a lot easier to truly understand, thus taking advantage of all its features, a company needs to hire specifically for Subject Matter Experts.
What problems is the product solving and how is that benefiting you?
automating our new prospect outreach efforts to fill the top of the funnel
Newly implemented and sill finding the potential
What do you like best about the product?
The customer support, actionable analytics, and granularity of customization on templates.
What do you dislike about the product?
Nothing, it is great so far and we have yet to run into any unsolvable issues.
What problems is the product solving and how is that benefiting you?
Personalization at scale and the ability to send more humanized emails.
Game changer
What do you like best about the product?
Outreach has been a game changer for our SDR team - it keeps them organized and timely with their follow up.
What do you dislike about the product?
nothing yet - we just implemented this system
What problems is the product solving and how is that benefiting you?
organization on our SDR team
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