Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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Outreach has been paramount in building our business and enabling our Sales teams.
What do you like best about the product?
I like the integrations and partnerships that Outreach is creating with the Sales ecosystem. We have partnered with them and have had great support.
What do you dislike about the product?
There is some noise in the UX, too many visual cues that distract from the main actions.
What problems is the product solving and how is that benefiting you?
We are needing to reach out to more people with the right messaging to build awareness around our software platform.
Love the confidence this tool has given our sales people
What do you like best about the product?
I helped implement this tool for our team and train them. The sequences have given our sales team members confidence that all the activities they are doing on a daily basis are the best activities and at the best timing for our customers. They no longer have to choose between different activities and make personal choices on what they think could get the best results.
What do you dislike about the product?
At this time we only have one operations director to own building sequences and we are quickly learning that we need a team around this to regularly assess and make changes to the content and steps in our sequences.
What problems is the product solving and how is that benefiting you?
The automated tasks have allowed our team to work with many more customers per day. The manual nature of our work previously caused our capacity to cap out, and we have now been able to increase our team's capacity.
Founder
What do you like best about the product?
The ease of basic use is outstanding. Buy the product, write some emails and start sending email sequences to a large number of prospects. Beyond that, the level of customization is fantastic and can integrate with lots of different tools and use cases.
What do you dislike about the product?
I;'d like to be able to branch sequences when multiple recipients on a chain, based on actions they take with the email.
What problems is the product solving and how is that benefiting you?
sending outbound emails to high value targets
Outreach Overview
What do you like best about the product?
I like the robustness of the platform and the ability to dive deep on the data insights
What do you dislike about the product?
I think that the layout of the main screen can be a bit difficult to navigate at first
What problems is the product solving and how is that benefiting you?
helping to manage the day to day structure of an SDR. We have found that some SDRs are not structuring their day in the most efficient way and we have been able to utilize Outreach to alert them using triggers.
Robustness
What do you like best about the product?
The ability to modify and define very specific triggers is exceptional.
What do you dislike about the product?
For the most part, I love it, however, the user interface, is at times clunky, and counter intuitive.
What problems is the product solving and how is that benefiting you?
Solving cadence management. Benefits are organized workflows.
Outreach keeps getting better
What do you like best about the product?
Outreach is reliable and allows me to duplicate my emailing efforts.
What do you dislike about the product?
There are some features and settings that are buried in the UI. It's not a perfect product but they are always working to make it better and I am confident they will solve some of these less desirable features.
What problems is the product solving and how is that benefiting you?
Email outreach, tracking all email and phone activity from reps
Great Email Sequencer
What do you like best about the product?
Love being able to import large amount of products into email sequences
What do you dislike about the product?
Clunky interface, sometimes glitches when trying to re-sequence prospects
What problems is the product solving and how is that benefiting you?
Email marketing for sales development couldn't be done without it
Cant imagine working without this
What do you like best about the product?
This has been one of the most useful sales tools that I've ever used. Prior to this I was using spreadsheets and depending on Salesforce alone and was no where near as suuccesful as I am now. This software has been a lifde saver!
What do you dislike about the product?
The only thing I can think of is Not being able to sort by state
What problems is the product solving and how is that benefiting you?
Staying in constant contact and not having people fall through the cracks!
Cold Prospecting made easy
What do you like best about the product?
Consistently being able to touch 1000's of prospects on a regular basis with specific messaging to engage and create demand for what you are selling
What do you dislike about the product?
That I was not able to implement the system sooner and when we did implement we kept it to one department versus rolling out to multiple groups where we would have been in a situation to have a dedicated CSM to properly onboard from the beginning
What problems is the product solving and how is that benefiting you?
Being able to work smarter not harder. Reps were working all hours of the night around the clock, outreach enables the team to be more efficient with their prospecting which has resulted in more created opportunities.
Sales Engagement At Its Best
What do you like best about the product?
In terms of productivity, outreach provides an intuitive platform that is sure to 2x the productivity of any outbound motion SDR team. In addition, Outreach extends its use case well beyond the top of funnel with features that are highly useful for AEs and CS teams.
What do you dislike about the product?
Because this is an evolving platform, integrations and native features are constantly being added. The education to keep the team abreast of changes does take internal effort and buy in. Additionally, a SFDC admin will often find they are looking for the platform to work around native salesforce rules but will often come short of this ability.
What problems is the product solving and how is that benefiting you?
Helping reps move faster with outbound efforts.
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