Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Current customer for less than 1 year
What do you like best about the product?
We have enjoyed the ability to scale our communication with our current and new clients in an efficient way. We've also been able to better hone our literal outreach, growing engagement.
What do you dislike about the product?
I get lost and confused easily in the platform. I've reached out for guidance only to be referred to my in house admin (who is also still learning)
What problems is the product solving and how is that benefiting you?
Scaling our communication with new and existing customers - pushing out collateral on a regular cadence
Focus on what matters
What do you like best about the product?
TIme-saving automation, tracking, analytics, and community!
What do you dislike about the product?
The interface can be glitch and salesforce integration is not as clean as other vendors.
What problems is the product solving and how is that benefiting you?
How to scale prospecting in a targeted manner.
Truly customer focused
What do you like best about the product?
The product is phenomenal and is always one step ahead. The product team is awesome to work with and really takes the customer experience seriously to drive product improvements.
What do you dislike about the product?
There is nothing that I don't like about the product or the service they provide.
What problems is the product solving and how is that benefiting you?
We can much better prioritize prospects with high-touch, low-touch and automated sequences to focus the most attention on the highest qualified leads.
Will earn my repeat business
What do you like best about the product?
Product Innovation is really what puts Outreach ahead of its competitors. I've implemented at one company and will implement for any other sales company I go to, including the one I just went to.
What do you dislike about the product?
Lots of capabilities - Their professional services delivery will be key to keeping customers happy
What problems is the product solving and how is that benefiting you?
Activity, Meetings Booked, Results from SDR Teams
powerful platform
What do you like best about the product?
The automation and flexibility to customize.
What do you dislike about the product?
too early to tell; lots of configuration
What problems is the product solving and how is that benefiting you?
SDR productivity and effectiveness
Automation for speed & predictability
What do you like best about the product?
Outreach allows our newest reps to our most veteran, as well as Marketing, to automate the tasks that are either low value, or simply rely on speed for optimization. With the greatest value to our clients
What do you dislike about the product?
Nothing at the moment but we are looking to role out new features soon
What problems is the product solving and how is that benefiting you?
Scale, in so any ways. We can create and execute on the latest Account Base strategies with simple tweaks to the Sequences in Outreach.
Intuitive Sales Automation
What do you like best about the product?
Outreach is a very easy to use platform for both end users and admins. It integrates very well with Salesforce which makes reporting easy within both platforms. The support documentation is very easy to follow and regularly updated.
What do you dislike about the product?
The more complex Salesforce integration settings are a little difficult to configure without the help of a dedicated CSM or their support team.
What problems is the product solving and how is that benefiting you?
Sales automation has been streamlined for our SDRs, and task management is easy because of the simple layout of the home page and reporting tabs.
very pleasant.
What do you like best about the product?
the sequences and how they organize my day.
What do you dislike about the product?
time delays, sometimes the calls don't hang up or log.
What problems is the product solving and how is that benefiting you?
creating touch points with potential clients. using my day in the most efficient manner. keep track of every ICP.
Excellent AB testing and analysis
What do you like best about the product?
The ability to intuitively AB test messaging across sequences! Outreach makes it so easy to use - you can clone, tweak, and test another set of tests in seconds.
What do you dislike about the product?
The lack of historical data. I want to see my open rate / reply rate / etc change over time in a simple line graph. Currently, we have to manually export and track metric changes every few days, and then manually tie strategic changes by date to those metrics. If Outreach could have a simple historical line graph for each metric, then dots on the graph where sequence edits were made - I'd give this an 11/10.
What problems is the product solving and how is that benefiting you?
We currently solve the complexity of outbound and success tracking for our clients - we manage Outreach for our clients. We can quickly get new messaging rolling, and determine its success in 8-10 business days.
i am new but so far so good
What do you like best about the product?
how it stream lines my reps process and allows for them to focus on what i want them to do, which is calling
What do you dislike about the product?
its pretty robust would of liked more help on onboarding
What problems is the product solving and how is that benefiting you?
emails at scale
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