Outreach Sales Execution Platform
OutreachExternal reviews
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Cold Calling Assisted!
What do you like best about the product?
I like the system of sequencing e-mails and templates to assist the cold calling that we do.
What do you dislike about the product?
Sometimes the connection drops, but they are responsive to tickets submitted.
What problems is the product solving and how is that benefiting you?
A way to call prospects and the benefit of searching back through records.
Recommendations to others considering the product:
I would use it. They are helpful and the technology is very useful.
Growing Outreach's use day by day
What do you like best about the product?
Outreach is a tool that's got pretty much all the necessary functionalities...you can schedule all your appointments, calls, emails and tasks concerning a specific prospects or group of prospects and get the relevant notifications, it integrates very well with your calendar, mailbox and salesforce and gives you a lot of flexibility in terms of creating and using your own custom sequences, templates and snippets. Lastly, great reporting with a lot of insights.
What do you dislike about the product?
Prospect syncing with salesforce doesn't always work. Every time you add a new user, you also have to set up syncing of their prospects with salesforce and this also doesn't always work, which makes it very manual afterwards. Voip quality is not always great, which makes calling via outreach a bit problematic. This is not directly outreach's issue, but it makes it use a bit more difficult to adopt by the sales reps.
What problems is the product solving and how is that benefiting you?
It's a tool that can provide a complete telesales solution, as you can gather all your leads in one place, assign them easily to different reps and most importantly monitor and report in great detail their performance, effort and results, something that is very useful for the sales managers and leads.
Time saver & constant innovation
What do you like best about the product?
They are the clear winner in sales email automation, and they really listen to feedback. The amount of new, impactful features they release in even 6 months is impressive.
What do you dislike about the product?
My company is a more mature one with a lot of moving pieces so we chose to implement more slowly to make sure each piece was adopted and fit into our workflow. It took longer than anticipated, but was worth it.
What problems is the product solving and how is that benefiting you?
-efficiency
-scalable automation
-actionable analytics
-account based approach for SDR and Sales Rep’s to partner on
-increased adoption
-scalable automation
-actionable analytics
-account based approach for SDR and Sales Rep’s to partner on
-increased adoption
Great platform, very robust, lacks certain integrations
What do you like best about the product?
It's very easy to get started and create sequences. Outreach offers some powerful triggers to automate the workflows of prospects between sequences. Solid team functionalities and reporting.
What do you dislike about the product?
The integration with Salesforce is a bit painful. I wish they offer at least a Zapier integration to quickly add inbound prospects into Outreach and add them to sequences.
What problems is the product solving and how is that benefiting you?
Following up with inbound leads. Automate outbound outreach.
Recommendations to others considering the product:
Great platform, does what it promises. The only downside is the lack of integration with Zapier (for now)
Increased Activity!
What do you like best about the product?
Easy to use and easy to get your sales reps to use. This tool has gone from a nice to have to a must have. When you think about the number of interactions that it takes to get a prospects attention today, trying to do so without help from technology would be very difficult.
What do you dislike about the product?
Does not have advanced triggering capabilities...i.e. some outcome in one sequence can't trigger the start of another sequence.
What problems is the product solving and how is that benefiting you?
Consistent prospect and customer engagement. Huge win in terms of shear number of activities completed.
Recommendations to others considering the product:
As many companies are using tools like this today, check out how this might integrate with your other tools to add additional value.
Outreach is the best!
What do you like best about the product?
I love the functionality that Outreach has. I create a lot of sequences, so I use Outreach everyday. A lot of custom options and features. I love the feature that allows me to see when prospects open emails and which links they are clicking on. The sequencing and templates have been a real game changer.
What do you dislike about the product?
The only negative thing I can say about Outreach is the ability to include a calendar. I wish it had this feature.
What problems is the product solving and how is that benefiting you?
It makes my job much easier. I can create custom sequences and manage open rates and replies. It has saved me a lot of time.
Recommendations to others considering the product:
I think it is a no brainer. I would and have recommended this product to multiple people. I can't imagine my day without it.
Must have for any B2B sales rep
What do you like best about the product?
As a very forgetful person, a system like this is a must in order to not have prospects slip through the cracks never to be seen again. Being able to create fully automated tasks that flow into other sequences is a big bonus. A must-have for any sales rep in outside sales/prospecting.
What do you dislike about the product?
I wish there was a better note taking system and you could further separate types of tasks. They can over update the UI and have taken out some functionality that myself and my entire team has had their process disrupted by. updates are good but updating major UI functions too often will just upset people.
What problems is the product solving and how is that benefiting you?
I have been able to both increase the volume of my outreach, as well as the quality and organization.
Outreach: A great tracking tool and email management software, but with a few bugs
What do you like best about the product?
I like how easy it is to setup templates, sequences, snippets and share them across the team; it's also great to effectively flip a switch and see Outreach data inside Salesforce.
What do you dislike about the product?
The system can be buggy at times, and troubleshooting with support doesn't always get the job done. I'd also like to see more customization available with fields and formats; for a system to talk to Salesforce, I'd expect a bit more customization options (as, everyone's Salesforce setups are quite different).
What problems is the product solving and how is that benefiting you?
Email tracking, email management; we use Outreach to generate quick and easy campaigns, and it also speaks well to Salesforce which has been helpful for us.
Recommendations to others considering the product:
If you need an email tracker that speaks to Salesforce (and, has a myriad of mappings), look no further than Outreach. The open tracker does not always work in real-time, and there are a few bugs, but Outreach is moving in a really solid direction, and I think they have a very strong product.
Client Engagement Manager Review
What do you like best about the product?
If you looking for a great implementation experience to help you get Outreach up and running quickly with no worries I found that to be the case with their client engagement team. Our CEM constantly goes out of her way to ensure our success. She was out of the office on vacation for the Christmas holidays and still offered up her help and responded quickly multiple times in her absence. My team had start-up deadlines that needed to be met before the end of the year and she helps us get there even being out of the office.
What do you dislike about the product?
I don't dislike anything, but if I have one minor request it would be to have Outreach speed up their customer support response timing to your questions.
What problems is the product solving and how is that benefiting you?
Drive more meetings with prospects, help reps become more organized and productive and manage reps pipeline. We have realized all of the above and then some. I find that Outreach helps reps drive a higher performance at every stage of the sales cycle. From coaching analytics, reporting and sales intelligence Outreach give you plenty of visibility to see what's working and whats not working for a rep.
Recommendations to others considering the product:
Outreach is simple to use and the reps that use it like it and see the value the tool brings to them. Reps now have a workflow to use with all their prospects that has accelerated their pipeline build.
Can't do my job without it!
What do you like best about the product?
Followup for my prospects - even those that are in opportunities!
What do you dislike about the product?
The more people that use it, the more competition I have against sales people that know how to follow up effectively:)
What problems is the product solving and how is that benefiting you?
It takes WAY too much time rewriting follow up, and remembering to do it all the time! Use a system that serves it up for you.
Recommendations to others considering the product:
Test it against other products in the market and you won't be let down!
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