Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good overall implementation process
What do you like best about the product?
During the implementation, it was good to have someone to guide us through all the setup. I felt like I was able to ask a lot of questions and have the implementation team review our setup. Having templates are nice to help our Sales Team.
What do you dislike about the product?
There were a few features due to our setup of VOIP and Salesforce that doesn't allow us to properly track our inbound calls. It's been a bit hard to see bot inbound and outbound calls. But that can just be parts of the system being incompatible. It's a bummer that the email template is in only text formatting. Some of our users' signature line in the template.
What problems is the product solving and how is that benefiting you?
We just started, and so we're trying to get our Sales team on a cadence. Trying to make sure that we have a set standards for all our inbound leads.
Global Manager, Account Development
What do you like best about the product?
Management's ability to track and control all details of the team. More control and analytics than I have seen with other competitors like Inside Sales and Salesloft. Also CSM team and support are A+
What do you dislike about the product?
Occasionally the product is buggy... ie. my team will experience an issue from a bug that can't be tracked back to an error that I can identify (thus cannot bring to csm/support).
What problems is the product solving and how is that benefiting you?
Tracking and managing disperse team around the world (between SF, Paris, London, China, ANZ) is simplified. Easy to monitor what messaging is working and allows us to bring back to marketing/product. Automation of workflow allows us to continue to scale team and provide easier onboarding. Also provides the ability to track key performance metrics throughout the team.
Recommendations to others considering the product:
If you're a manager, this tool is absolutely essential.
Valuable tool that enables SDR team to move fast + work eefficienctly
What do you like best about the product?
Task management system
Snippet functionality - enables team to move faster with email customization and very scalable to new employees
Sequence structure
Integrations w. Salesforce + Sales Navigator
Snippet functionality - enables team to move faster with email customization and very scalable to new employees
Sequence structure
Integrations w. Salesforce + Sales Navigator
What do you dislike about the product?
Data visualization piece has never been a strong suit of Outreach.io. Can be very frustrating at times that you can't manipulate the data/filter it down easily to drive actionable insights.
What problems is the product solving and how is that benefiting you?
SDR team efficiency + workflow management system
Outreach - Sales Automation
What do you like best about the product?
Outreach has enabled our reps to easily stay in cadence with a large number of prospects as well as keep the messaging standardized between our numerous sales teams. The integration with Salesforce has been working very well to help us track activities going to prospects.
With the strong integration to Salesforce and the Chorus AI integration we have our recordings attached directly into the activity in SF for our key players to listen to and gain valuable insights that might have been lost otherwise.
The level of automation that Outreach offers allows our outbound sales teams to keep up with hundreds of prospects on a weekly basis and make sure that people aren't slipping through the cracks. With automated emails and reminders for personalized steps our reps stay up to date on all necessary activities.
Finally, we are able to track success rate of our different "sequences" to see which ones should continue and which ones should be discontinued. It allows us to be proactive about updating our messaging and continually improve how we target our prospects (even to a granular level of a prospects persona or industry).
With the strong integration to Salesforce and the Chorus AI integration we have our recordings attached directly into the activity in SF for our key players to listen to and gain valuable insights that might have been lost otherwise.
The level of automation that Outreach offers allows our outbound sales teams to keep up with hundreds of prospects on a weekly basis and make sure that people aren't slipping through the cracks. With automated emails and reminders for personalized steps our reps stay up to date on all necessary activities.
Finally, we are able to track success rate of our different "sequences" to see which ones should continue and which ones should be discontinued. It allows us to be proactive about updating our messaging and continually improve how we target our prospects (even to a granular level of a prospects persona or industry).
What do you dislike about the product?
While the tool is great at doing a lot of what we need it to do, there are difficulties with making sure things aren't broken between Salesforce and Outreach. If any picklist option in Salesforce doesn't match Outreach the updates fail (even if the picklist in Salesforce allows updates that don't meet the current picklist options). This has caused a few items to be lost in the shuffle.
Porting over your phone number to be used within outreach was a very difficult task that had to involve support and a lot of trial and error.
Porting over your phone number to be used within outreach was a very difficult task that had to involve support and a lot of trial and error.
What problems is the product solving and how is that benefiting you?
We use the tool in doing strategic account based marketing efforts to target a good group of individuals at one company and deliver similar and helpful information to all of them. We can also target specific verticals/personas with individualized messaging that is replicable.
Outreach makes my job as a BDR easier
What do you like best about the product?
Outreach allows me to manage a large volume of prospects, while also allowing management to access great reporting functionality. With the tool, I can measure exactly how I'm performing.
What do you dislike about the product?
There are a few glitches from time to time, like fonts and sizes changing within a sequence.
What problems is the product solving and how is that benefiting you?
Adding time back into my work life- allowing me to focus more in other areas.
Recommendations to others considering the product:
I use Outreach daily in order to keep my pipeline clean and ensure that there is always activity going out to my prospects. In addition, there are helpful notifications for where I should focus my time (tasks, scheduling events, calls, etc). The most time consuming part is actually importing the contact/prospect information that you need, but once that is completed the process is very easy. I also love the email integration to use for quick templates, sequences, and snippets.
Awesome, flexible tool
What do you like best about the product?
Outreach has enabled our Sales and Marketing teams to work more seamlessly, in real time. Gone are the days when we need a quarter or more to plan out a joint email campaign. Thanks to Outreach, we can collaborate and easily get a personal email drip set up in a matter of hours.
What do you dislike about the product?
With Outreach's flexibility has also come confusion. Given that Outreach is a new tool for many teams, its ownership and governance are somewhat like the wild west. Our organization is still figuring out how to tackle this issue.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our Marketing and Sales teams to work together more seamlessly to run integrated campaigns. It also allows our Sales Leadership more insights into how their teams work and prioritize their time.
Simple. Has everything I need. and it works
What do you like best about the product?
I like that its not all about bells and whistles and little integrations that some of the other vendors use as window dressing but doesnt really speak to the core product. I've used Outreach at several companies, and the best part about them is that the product works. Its easy to use, intuitive, and effective. If you have a ISR or SDR team, you need Outreach. Plain and simple.
Customer success is fantastic, and they will share their data with you about what sequences and templates are working today so you can maximize you ability to be successful with product.
Customer success is fantastic, and they will share their data with you about what sequences and templates are working today so you can maximize you ability to be successful with product.
What do you dislike about the product?
The only detractor is reporting. I find that its not as intuitive as easy to navigate as I would like. They just updated their reporting and if anything its worse. its hard to present info the way you want, and often difficult the get the reports you want.
What problems is the product solving and how is that benefiting you?
This is our primary tool for reaching out to prospects and tracking our prospecting activities.
Outreach Experience
What do you like best about the product?
The ease of setting up templates and sequences.
What do you dislike about the product?
Having to wait for a supplier to evolve through a sequence before engaging in the next sequence.
What problems is the product solving and how is that benefiting you?
Supplier outreach to complete tasks for our customers.
Using and Loving outreach E'erday!
What do you like best about the product?
It quickly links my activity through Salesforce.
What do you dislike about the product?
Nothing honestly, it helps out the day to day task.
What problems is the product solving and how is that benefiting you?
Outreach quickly lends accountability for our org, syncs us up, and streamlines out sequencing needs. Utilizing templates and snippets it probably the only way my inbox stays clean.
Recommendations to others considering the product:
Do it!
Choosing Outreach
What do you like best about the product?
-Analytics
-Ease of adoption
-great support team
-Ease of adoption
-great support team
What do you dislike about the product?
-Too busy at times (too many bells & whistles)
-Only has 1 option for Outreach Voice
-VERY Expensive
-Only has 1 option for Outreach Voice
-VERY Expensive
What problems is the product solving and how is that benefiting you?
- Reps have more time for strategic actions and meetings
- Analytics for managers to have insight into their teams' daily activities
- Highlight what content/ messaging is working best - report back to content writers.
showing 2,321 - 2,330