Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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Outreach is the best!
What do you like best about the product?
I love the functionality that Outreach has. I create a lot of sequences, so I use Outreach everyday. A lot of custom options and features. I love the feature that allows me to see when prospects open emails and which links they are clicking on. The sequencing and templates have been a real game changer.
What do you dislike about the product?
The only negative thing I can say about Outreach is the ability to include a calendar. I wish it had this feature.
What problems is the product solving and how is that benefiting you?
It makes my job much easier. I can create custom sequences and manage open rates and replies. It has saved me a lot of time.
Recommendations to others considering the product:
I think it is a no brainer. I would and have recommended this product to multiple people. I can't imagine my day without it.
Must have for any B2B sales rep
What do you like best about the product?
As a very forgetful person, a system like this is a must in order to not have prospects slip through the cracks never to be seen again. Being able to create fully automated tasks that flow into other sequences is a big bonus. A must-have for any sales rep in outside sales/prospecting.
What do you dislike about the product?
I wish there was a better note taking system and you could further separate types of tasks. They can over update the UI and have taken out some functionality that myself and my entire team has had their process disrupted by. updates are good but updating major UI functions too often will just upset people.
What problems is the product solving and how is that benefiting you?
I have been able to both increase the volume of my outreach, as well as the quality and organization.
Outreach: A great tracking tool and email management software, but with a few bugs
What do you like best about the product?
I like how easy it is to setup templates, sequences, snippets and share them across the team; it's also great to effectively flip a switch and see Outreach data inside Salesforce.
What do you dislike about the product?
The system can be buggy at times, and troubleshooting with support doesn't always get the job done. I'd also like to see more customization available with fields and formats; for a system to talk to Salesforce, I'd expect a bit more customization options (as, everyone's Salesforce setups are quite different).
What problems is the product solving and how is that benefiting you?
Email tracking, email management; we use Outreach to generate quick and easy campaigns, and it also speaks well to Salesforce which has been helpful for us.
Recommendations to others considering the product:
If you need an email tracker that speaks to Salesforce (and, has a myriad of mappings), look no further than Outreach. The open tracker does not always work in real-time, and there are a few bugs, but Outreach is moving in a really solid direction, and I think they have a very strong product.
Client Engagement Manager Review
What do you like best about the product?
If you looking for a great implementation experience to help you get Outreach up and running quickly with no worries I found that to be the case with their client engagement team. Our CEM constantly goes out of her way to ensure our success. She was out of the office on vacation for the Christmas holidays and still offered up her help and responded quickly multiple times in her absence. My team had start-up deadlines that needed to be met before the end of the year and she helps us get there even being out of the office.
What do you dislike about the product?
I don't dislike anything, but if I have one minor request it would be to have Outreach speed up their customer support response timing to your questions.
What problems is the product solving and how is that benefiting you?
Drive more meetings with prospects, help reps become more organized and productive and manage reps pipeline. We have realized all of the above and then some. I find that Outreach helps reps drive a higher performance at every stage of the sales cycle. From coaching analytics, reporting and sales intelligence Outreach give you plenty of visibility to see what's working and whats not working for a rep.
Recommendations to others considering the product:
Outreach is simple to use and the reps that use it like it and see the value the tool brings to them. Reps now have a workflow to use with all their prospects that has accelerated their pipeline build.
Can't do my job without it!
What do you like best about the product?
Followup for my prospects - even those that are in opportunities!
What do you dislike about the product?
The more people that use it, the more competition I have against sales people that know how to follow up effectively:)
What problems is the product solving and how is that benefiting you?
It takes WAY too much time rewriting follow up, and remembering to do it all the time! Use a system that serves it up for you.
Recommendations to others considering the product:
Test it against other products in the market and you won't be let down!
Easy to use and effective with prospecting!
What do you like best about the product?
The ability to set up sequences based on your requirements which takes the burden of costant emails manually. Saves alot of time for outbound and follow ups.
What do you dislike about the product?
Nothing. Outreach has been great to use.
What problems is the product solving and how is that benefiting you?
Increase in converted leads.
Improving efficiency in the user experience and follow up percentages. Losing less business just because we aren't touching them.
Improving efficiency in the user experience and follow up percentages. Losing less business just because we aren't touching them.
Recommendations to others considering the product:
Leveraging the full functionality rather than just the basic functions will enable better productivity and ROI.
Sales Origination and Operations Manager
What do you like best about the product?
Outreach has not only allowed us to scale our team's size and production but has also created an organized workflow that limits prospects falling through the cracks.
What do you dislike about the product?
Looking forward to seeing Outreach's 2019 roadmap, specifically more personalization options such as video integration.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our team to establish an organized and scalable process for our Sales Org.
Recommendations to others considering the product:
When comparing leaders in the industry the product and features offered is very similar but Outreach's customer support is incomparable. They care about each and every one of their customers.
Keeping track of touches w/customers and prospects
What do you like best about the product?
Sequences for consistent and systematic out-reach. SFDC integration and rule setting, Sharing of templates for consistent and tailor messaging. Activity tracking.
What do you dislike about the product?
The user interface for administration takes a bot of getting used to
What problems is the product solving and how is that benefiting you?
Tracking outbound activities for the sales team, comprised of Biz dev reps, Inside Sales, Field Sales. Outreach is at the core of our daily sales activities. We can monitor effectiveness of our templates, impact of our reps, and plan future capacity.
Recommendations to others considering the product:
Get it and use it. It's the best to keep sales teams working in unison.
Amazing email tool for out outbound sales team
What do you like best about the product?
Ability to customize email campaigns and the integration with Salesforce
What do you dislike about the product?
Product still needs to improve on filtering and sorting of custom salesforce fields.
What problems is the product solving and how is that benefiting you?
Outbound Sales - We've been able to report on our outbound efforts
Nice tool for enterprise sales
What do you like best about the product?
I liked the ability to create strong sales sequences, with Linkedin integration and VoIP to any country in the world.
What do you dislike about the product?
The lack of integration and multiconditional branching in sales sequences.
What problems is the product solving and how is that benefiting you?
Automate the sales relationship and help salespeople keep track of the sales process.
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