Outreach Sales Execution Platform
OutreachExternal reviews
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Robust tool great for our sales team
What do you like best about the product?
Great for email sequences, especially because it allows us to A/B test and look at the metrics of which messaging works best.
What do you dislike about the product?
Backend can be pretty convoluted and non-intuitive. We've had issues getting things synced to Salesforce correctly.
What problems is the product solving and how is that benefiting you?
Mainly we use it for sales reps to automate email sends and auto-create call tasks. It's great because it allows reps to spend their time researching and talking to the right people, as opposed to manually managing their to-do lists.
Great for organization
What do you like best about the product?
Easy to sequence and stay on top of my email outreach
What do you dislike about the product?
SFDC integration is easy to setup, but requires a CSM to really set things up properly. Would love to be able to do everything on my own
What problems is the product solving and how is that benefiting you?
Staying on top of my outbound, following-up, sending personalized messages to make the sales cycle more efficient
Outreach user
What do you like best about the product?
Supporting our events from a demand gen perspective - having an easy, user friendly way to send bulk emails that appear as normal, natural emails.
What do you dislike about the product?
With product being geared at sales teams, requires a handful of workarounds to use for field marketers.
I also wish there was a more robust analytics tool for admins, something that could be exported easily and read more like a Salesforce dashboard and report. Additionally, I wish there was more thorough reporting for Outreach templates, the same way that sequences have a more robust reporting tool.
I also wish there was a more robust analytics tool for admins, something that could be exported easily and read more like a Salesforce dashboard and report. Additionally, I wish there was more thorough reporting for Outreach templates, the same way that sequences have a more robust reporting tool.
What problems is the product solving and how is that benefiting you?
Havnig a system for "personalized" invitations to events, rather than using Marketo (those appear as marketing emails, creative w/ graphics, lower open rates, etc.)
Recommendations to others considering the product:
In addition to being a good sales tool, it's great for marketers with roles that are external facing - particularly field marketing teams. It'll integrate emails from field marketers into the Salesforce account, allows for bulk invites to be sent (appear as normal, natural emails), you can add attachments into the emails and so much more. We've also used it to send emails from senior level marketers for more niche emails or campaigns
Large Global corporation using Outreach
What do you like best about the product?
I like the automated steps in the platform as well as the ability to see who has opened your email.
What do you dislike about the product?
Tracking and reporting can be a bit clunky. We have had instances where if a sales rep opens the email that they sent, it counts as an open of the email giving us a false positive. Additionally, since we have SDRs making calls on the call tasks, if they mark a prospect as finished due to a non response, it ususally counts in a positive manner against reply rates. You have to be maniacle about process in order to get clean, or mostly clean reporting from the platform.
What problems is the product solving and how is that benefiting you?
We have primarily used Outreach for prospecting. It is a great platform for more personalized nurtures to unknown prospects. One of our biggest challenges has been getting widespread adoption of the tool in the sales organization. Those that do utilize it find great success with using it as another tool in their prospecting efforts.
Outreach Built my Book of Business
What do you like best about the product?
Outreach has automated the processes I was doing manually, allowing me to reach a much wider audience and focus my time on other tasks.
What do you dislike about the product?
I would like smarter e-mail campaign options - such as, if someone clicks a link in an email, it sends a different follow up e-mail (or the same follow up e-mail but sooner than if someone didn't open/click in an email).
What problems is the product solving and how is that benefiting you?
Outreach allows me to reach out to prospects consistently and book enough meetings to keep my calendar full. I've signed 30+ clients from campaigns created in Outreach.
This tool has accelerated our performane
What do you like best about the product?
Being able to customize mass outreach to Ideal customer profiles.
What do you dislike about the product?
Wish tasks could be created after completing a previous.
What problems is the product solving and how is that benefiting you?
this allows me to report on sales teams overall outreach, from calls to what leads are hott and have the most opens.
Outreach is a great tool for both sales and marketing
What do you like best about the product?
The best part about Outreach is how much freedom you have to make adjustments to sequences. You can use tokens to allow for more 'personalized' automation. You can adjust send times per sequence that also fall into organization wide send blocks to make sure emails are being delivered at good times. The integration they have with SFDC allows for easy tracking and report building.
The Outreach Everywhere extension allows SDRs to be more efficient with their research and emailing from anywhere they are on the web and entering records into our CRM without needing to leave the page they are on through the extension.
The Outreach Everywhere extension allows SDRs to be more efficient with their research and emailing from anywhere they are on the web and entering records into our CRM without needing to leave the page they are on through the extension.
What do you dislike about the product?
Their reporting and analytics functionality is still pretty underwhelming. You can see basic information like Open Rates, Click Rates, and Response Rates in an easy to view format, but if you want depth beyond that, it's rough without some Excel skills and even impossible for some areas.
What problems is the product solving and how is that benefiting you?
SDRs at our organization are able to send and track emails to prospects at scale with ease and marketing has the ability to create targeted campaigns using Outreach sequences for the SDRs to work - saving research and campaign setup time on their end and allowing for better alignment between marketing & sales.
Recommendations to others considering the product:
This is the all-in solution for sales enablement. If you want a tool that has functionality supporting emailing, dialing, meeting scheduling, and more, Outreach is the tool for you. Outreach can do pretty much everything for sales enablement and pricing reflects that. If you are only looking for an email tool, there are cheaper alternatives, but you should still give Outreach a look.
Outreach - Good not Great
What do you like best about the product?
I think that Outreach is an excellent sales acceleration tool. They have put a ton of thought into how to make the transition between task to task seamless and automated.
What do you dislike about the product?
The customer service is terrible, consistent outages with no communication. Reporting/Data is pretty bad as well. We have to basically download everything and import it to Excel to get the insight we need.
What problems is the product solving and how is that benefiting you?
Sales acceleration, CRM, sales automation, analytics/reporting
Sales Development Rep.
What do you like best about the product?
How easily it is to make massive amounts of calls and emails.
What do you dislike about the product?
When it logs you out and experiencing lag on phone calls.
What problems is the product solving and how is that benefiting you?
Keeping in touch with clients whether in a cold sequence, no interest sequence or otherwise. Allowing for more efficiency in reaching out to our customers.
Recommendations to others considering the product:
This is a great product to allow your company to maximize its outreach abilities while keeping things organized and efficient. The software is very easy to learn and adapt your sales methods to. The software is intuitive and will allow your good salesman to be great. I personally went from 10 qualified leads to 24 as a record for my company doing outbound efforts.
Director of Account Development
What do you like best about the product?
Automation and meeting functionallity. We built a cool integration for scheduling demos.
What do you dislike about the product?
Reps have to split time between outreach and salesforce.
What problems is the product solving and how is that benefiting you?
Outreach activities are now automated. Reps spend more time making calls.
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