Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Product Review
What do you like best about the product?
Ability to automatically add prospects to sequences, minimizing the volume of manual touch points for our sales reps.
What do you dislike about the product?
The report functionality is a bit clunky, and does not provide for much customization.
What problems is the product solving and how is that benefiting you?
Improving the volume and quality of our cold outreach efforts. We're making our buyer's journey more personalized, which in turn helps close more deals.
Cost-friendly outbound emailing tool
What do you like best about the product?
After a bit of training, I have come to find that the interface is quite intuitive. I believe Outreach actively listens to their client base as their new features and updates have been very relevant. The Outreach team is also very open to setting up training sessions for our users as needed.
What do you dislike about the product?
There is nothing I specifically dislike, but I do believe I could benefit from additional training (were I to seek it out), as there are several features and functionalities that I have seen are available but that I have yet to take advantage of.
What problems is the product solving and how is that benefiting you?
We are using Outreach for business development, specifically for outbound emailing. We have been able to engage with several new prospects as a result of Outreach email and call campaigns.
Recommendations to others considering the product:
Take advantage of the Outreach support team and set up training sessions in order to get the most of the platform.
Great sales tool
What do you like best about the product?
I've used both SalesLoft and Outreach. When we made the switch I was skeptical at first as the UI was foreign to me, there were some features that appeared to be missing but very quickly I became a raving fan as we got a lot of white glove treatment from the client success person who ensured we had everything we needed. These guys are awesome! They know what we want and it's hard to even make recommended feature requests because they're always one step ahead of you. Nice work!
What do you dislike about the product?
Outreach doesn't automatically associate a contact with their linkedin profile. You actually have to have the linkedin unique URL for each contact in salesforce. Salesloft did this on it's own, it would just find the person. Probably off some fuzzy matching stuff but this was one downside. Otherwise, it's pretty epic!
What problems is the product solving and how is that benefiting you?
Everything tedious in the sales process. Templates, scheduled emails, opens, clicks, testing, activity syncing, etc. Sales Automation!
Recommendations to others considering the product:
Worth it!
Strong Sales Engagement Tool - with a few caveats
What do you like best about the product?
Amazing tool for SDRs, makes it incredibly easy for them to manage their time. Additionally with salesforce integration I can report on activity metrics down to the individual call.
What do you dislike about the product?
Salesforce integration issues can be tricky to troubleshoot.
Does not integrate with marketing automation (for user identification)
Does not integrate with marketing automation (for user identification)
What problems is the product solving and how is that benefiting you?
Automating follow-ups
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Recommendations to others considering the product:
Strong solution, highly recommended! Just make sure you are Salesforce savvy or have a resource to help with the integration,
Outreach takes our the hassle of cold calling
What do you like best about the product?
Outreach gives us a way to organize sales efforts to maximize productivity.
Insight to tracking accounts at prospect levels.
Insight to tracking accounts at prospect levels.
What do you dislike about the product?
Too many windows and features that are junking up UI.
Outreach got rid of a window feature that was more user friendly.
Outreach got rid of a window feature that was more user friendly.
What problems is the product solving and how is that benefiting you?
Maximizing effective sales efforts.
Hopped on board early on and are
What do you like best about the product?
Love the trigger automation, and sequence customization possibilites. The user interface is very friendly.
What do you dislike about the product?
Reporting is not great, actually it's really poor
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
What problems is the product solving and how is that benefiting you?
Heavy on the sequences, making educated outbound messages based on our product user changes that we could not do with Yesware.
We track engagement, making changes based on ruleset from different actors.
We track engagement, making changes based on ruleset from different actors.
Recommendations to others considering the product:
Get in and spend the time doing and setting up complicated campaigns and new features while you are still working with an implementation/onboarding specialists, I found them to be way more knowledgable than our CSM
Boost sales productivity!
What do you like best about the product?
Very customizable, incredible customer support, always innovating/adding features
What do you dislike about the product?
Sometimes learn by trial and error on best practices for settings, automation and SFDC integration, but support is always there to help
Sometimes concerned about emails hitting spam filters
Sometimes concerned about emails hitting spam filters
What problems is the product solving and how is that benefiting you?
Efficient emailing without sacrificing personalization
Organize follow up tasks so reps don't forget to reach out
Prioritize calls based on email opens
Organize follow up tasks so reps don't forget to reach out
Prioritize calls based on email opens
Outreach Keeps You Within Reach!
What do you like best about the product?
I like the functionality of Outreach. It's easy to use and navigate. It keeps tasks organized and easy to review. It's very fast and effecient. Being able to directly use it using the Chrome extension is one feature that's really helpful. Whenever I do outbound calls, it make it very easy and reliable. It quickly launches with Salesforce with makes it easy.
What do you dislike about the product?
I really don't find anything NOT good with OutReach. I'll send you guys an email if I find something that needs tweaking. Sometimes, it crashes, but it is very seldom to do that. Also, I can't find the settings where RECORDING the call should be mandatory. With this, some states are not being recorded.
What problems is the product solving and how is that benefiting you?
Being able to do outbound calls to prospects and it's integration with Salesforce is a very helpful feature. I wish that it be made available in Google Play and the App Store. Since Salesforce has it's moble version, I believe that outreach should have one as well.
Recommendations to others considering the product:
You should try it out for cold calling! It's really helpful in organizing your tasks. Also it is integrated with Salesforce so one is able to really get the information needed. It's very fast and effecient. Being able to directly use it using the Chrome extension is one feature that's really helpful. I also recommend that it is made availble in Google Play and App Store so everyone can have access to it even in their mobile devices
Outreach has completely revamped our outbound efforts
What do you like best about the product?
I love how you can automatically send out emails on future days. It has also made navigating through tasks super easy and quick.
What do you dislike about the product?
Font and text doesn't always look exactly how it did when the email was previewed. Also wish reporting was a little better to track call times and specific users.
What problems is the product solving and how is that benefiting you?
We've been able to increase and improve our sales activity. Because of this we've also had more time for research and prospecting.
Increase your outbound activity by 2x
What do you like best about the product?
The interface and integrations into Salesforce, Sales Navigator, Ring Central, and others make it easy for our reps to live in one place to prospect efficiently. The results have been tremendous as we have seen prospecting activity increase 2x and our outbound meeting booking increased significantly.
What do you dislike about the product?
Initial set up was a bit stressful to make sure all your fields line up exactly to Salesforce. When you do flip the switch to turn it on it eats up all your Salesforce APIs. Caused a bit of a headache for 2-3 days but after that it wasn't a problem.
What problems is the product solving and how is that benefiting you?
Increase the size of our pipeline. We've seen our pipeline size increase by 30% since implementing. Our reps are more productive in their prospecting efforts creating additional meetings for our reps to take.
Recommendations to others considering the product:
Evaluation of Outreach and their competitors can seem very daunting as many other solutions can solve the same problem. Make sure you understand the differentiation of each solution (SalesLoft, Groove, InsideSales, etc) so that you buy the solution that fits your needs best.
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