Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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Awesome, flexible tool
What do you like best about the product?
Outreach has enabled our Sales and Marketing teams to work more seamlessly, in real time. Gone are the days when we need a quarter or more to plan out a joint email campaign. Thanks to Outreach, we can collaborate and easily get a personal email drip set up in a matter of hours.
What do you dislike about the product?
With Outreach's flexibility has also come confusion. Given that Outreach is a new tool for many teams, its ownership and governance are somewhat like the wild west. Our organization is still figuring out how to tackle this issue.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our Marketing and Sales teams to work together more seamlessly to run integrated campaigns. It also allows our Sales Leadership more insights into how their teams work and prioritize their time.
Simple. Has everything I need. and it works
What do you like best about the product?
I like that its not all about bells and whistles and little integrations that some of the other vendors use as window dressing but doesnt really speak to the core product. I've used Outreach at several companies, and the best part about them is that the product works. Its easy to use, intuitive, and effective. If you have a ISR or SDR team, you need Outreach. Plain and simple.
Customer success is fantastic, and they will share their data with you about what sequences and templates are working today so you can maximize you ability to be successful with product.
Customer success is fantastic, and they will share their data with you about what sequences and templates are working today so you can maximize you ability to be successful with product.
What do you dislike about the product?
The only detractor is reporting. I find that its not as intuitive as easy to navigate as I would like. They just updated their reporting and if anything its worse. its hard to present info the way you want, and often difficult the get the reports you want.
What problems is the product solving and how is that benefiting you?
This is our primary tool for reaching out to prospects and tracking our prospecting activities.
Outreach Experience
What do you like best about the product?
The ease of setting up templates and sequences.
What do you dislike about the product?
Having to wait for a supplier to evolve through a sequence before engaging in the next sequence.
What problems is the product solving and how is that benefiting you?
Supplier outreach to complete tasks for our customers.
Using and Loving outreach E'erday!
What do you like best about the product?
It quickly links my activity through Salesforce.
What do you dislike about the product?
Nothing honestly, it helps out the day to day task.
What problems is the product solving and how is that benefiting you?
Outreach quickly lends accountability for our org, syncs us up, and streamlines out sequencing needs. Utilizing templates and snippets it probably the only way my inbox stays clean.
Recommendations to others considering the product:
Do it!
Choosing Outreach
What do you like best about the product?
-Analytics
-Ease of adoption
-great support team
-Ease of adoption
-great support team
What do you dislike about the product?
-Too busy at times (too many bells & whistles)
-Only has 1 option for Outreach Voice
-VERY Expensive
-Only has 1 option for Outreach Voice
-VERY Expensive
What problems is the product solving and how is that benefiting you?
- Reps have more time for strategic actions and meetings
- Analytics for managers to have insight into their teams' daily activities
- Highlight what content/ messaging is working best - report back to content writers.
Good call software
What do you like best about the product?
Very easy to use. The UI is simple and clean.
What do you dislike about the product?
When calling through a sequence it does not break up the contacts by time zone which would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
Outreach helps our business communicate with our prospects and customer.
Ideal tool that is easy to use as an admin and working with DG
What do you like best about the product?
The customization of the tool with Salesforce. Be sure to cover your entire sales process with your CSM to get the most out of the tool.
What do you dislike about the product?
The main gap is how events are recorded to SFDC for calendar invites. It will only write the event to one prospect.
What problems is the product solving and how is that benefiting you?
Gives better insight into SDR and pipeline metrics.
Great tool to use for metrics
What do you like best about the product?
From an admin perspective, outreach makes it easy to track which members on my team are currently engaged with outreach. It also allows me to create groups to easily manage users and their access.
What do you dislike about the product?
Nothing at the moment regarding features. However, I think it could be helpful to have a brief training manual on how to navigate Outreach for new users.
What problems is the product solving and how is that benefiting you?
Outreach allows us to find solutions to questions regarding the activity usage of users, roles/teams, percentage of replies (metrics to track how well each rep is engaging with their customers), as well as simple metrics such as days active on outreach and active vs.locked users.
Recommendations to others considering the product:
NA
Great tool to increase your sales reps productivity!
What do you like best about the product?
The ease of use
The support
Increases productivity of sales reps
Let's us evaluate the effectiveness of outreach techniques
Day to day of sales reps is more organised
The support
Increases productivity of sales reps
Let's us evaluate the effectiveness of outreach techniques
Day to day of sales reps is more organised
What do you dislike about the product?
The Salesforce activity sync could be more advanced - it's currently syncing as tasks which doesn't let us to do a lot of analysis in Salesforce itself. However, Outreach has good reporting itself.
What problems is the product solving and how is that benefiting you?
We're trying to streamline outreach activities. We also realised that Outreach gives our sales reps additional resource in the form of predefined email / touchpoint cadences which improves their onboarding as well as learning. We noticed that our reps are much more productive, touching more prospects and focusing their efforts on deal winning activities like calls and value adding.
Recommendations to others considering the product:
Seems to be the most advanced product on the market.
Outreach is the best sales tool I've ever used!
What do you like best about the product?
Automated email sequences make drawing in business and keeping prospects engaged easy and seamless. One can just add contacts and the software guides you through the rest! We can also schedule meetings on our own calendars and others on our team. Adding the meeting schedule link to sequences makes booking meetings with prospects easy!
What do you dislike about the product?
I'd like to be able to press back from the extension, and sort by engagement without using tasks. I learned from the training that one cannot use the back button in the extension and this option would be helpful.
I'd like to be able to sort by engagement, both by open rates and click throughs, and then prioritize by most engagements.
I'd like to be able to sort by engagement, both by open rates and click throughs, and then prioritize by most engagements.
What problems is the product solving and how is that benefiting you?
Self generation, prospect engagement, easy meeting scheduling. We close countless deals that we WOULD NOT have closed if it weren't for Outreach. I've had reps call leads and get no response, but by putting them in Outreach, prospects get multiple touches and reach back out. It's a safety net as well, so no leads fall through the cracks.
Scheduling tasks are also super helpful. It creates a cadence for reps to follow up on both inbound leads as well as self generated leads. Tasks not only include calls, but Linkedin connections and more!
Scheduling tasks are also super helpful. It creates a cadence for reps to follow up on both inbound leads as well as self generated leads. Tasks not only include calls, but Linkedin connections and more!
Recommendations to others considering the product:
Outreach is a game changer. Having a training is super helpful because there are many features I didn't realize it had until they came into our office for trainings.
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