Outreach Sales Execution Platform
OutreachExternal reviews
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Mostly a great tool, some improvements could help.
What do you like best about the product?
I like the email open and click tracking. I like all the configurability.
What do you dislike about the product?
I dislike having to change my password so often and it makes no sense because I can change it to the same password. The integration between my gmail and Outreach often disconnects too, but its easy to fix, just a little annoying.
What problems is the product solving and how is that benefiting you?
Most of the team uses it for prospecting. I work in customer success, so for me the benefits are the organized sequences and the email open/clicking tracking.
Easy to use - helpful for sales resp
What do you like best about the product?
It's super easy to use, quick setup and can navigate easily. I like that it integrates with Salesforce and LinkedIn so I can see my activity along with quickly open the leads/contacts in LI if needed. Sequences are a fantastic manner to set up my day and pound out emails and phone calls, thus making my day more productive. I always know what's planned and can move folks in and out when necessary.
What do you dislike about the product?
You can only have folks in one sequence at a time - sometimes it makes sense to have them in more than one (i.e. for events/webinars). I'm sure I'm not using all of the functionality it has available and that could be my own downfall.
What problems is the product solving and how is that benefiting you?
Reaching more prospects in a faster time. Being more tactical with emails, messaging, etc.
Recommendations to others considering the product:
Have your best sales folks give it a test run. You are only as good as the people using it.
Very Effective Tool for Our Sales Team
What do you like best about the product?
It's a very intuitive and easy-to-use tool for our BDR and AE team.
What do you dislike about the product?
It's a little clunky and simplistic from an admin perspective.
What problems is the product solving and how is that benefiting you?
Outreach helps with automating lead follow up, task management and analysis of email content and subject lines
Everyday user turned Admin
What do you like best about the product?
Allows our sales + CS teams to collaborate on effective messaging and create auto-generated follow-up reminders. Saves time + money.
What do you dislike about the product?
No way to report out on the effectiveness of clones of an original sequence.
What problems is the product solving and how is that benefiting you?
Outreach allows our BDRs to effectively prospect at scale. It saves them time when processing both inbound and outbound leads.
Outreach is really great in theory, but after implementation we found out...
What do you like best about the product?
The automation of everything for our reps. It's pretty awesome for strictly prospecting but not very practical for managing opportunities.
What do you dislike about the product?
Outreach is really great in theory, but after implementation we found out we couldn't do what we were told we would be able to do. We found out later that "they plan to have those features in the future".
I was the main point of contact at our company working in Sales Operations and implemented 80%+ of the system from onboarding to launch.
I was the main point of contact at our company working in Sales Operations and implemented 80%+ of the system from onboarding to launch.
What problems is the product solving and how is that benefiting you?
Reporting features so we know who is doing what in regards to their call/email/meeting numbers.
Recommendations to others considering the product:
If you plan on managing your opportunities in Outreach you should wait. They are getting there, but they aren't quite there yet. We wanted to get all of our reps out of Salesforce completely but our Account Executives can't live only in Outreach at the moment.
Gives Structure to Inside Sales and Organizes their Tasks
What do you like best about the product?
It's completely integrated with SFDC, has every feature you would want to get from a dialer platform and more. Organizes the rep's tasks which is typically a tough role, reminding users to email, call, follow up with hundreds of people is always tough. Outreach streamlines that process entirely and allows content creators to have version control on publicly facing content.
What do you dislike about the product?
The tool is very complicated to set up, I don't recommend making a purchase without professional services. Even though it's very customizable, with that reasoning, it makes it very sensitive to any type of major changes. Having a dedicated customer success rep help set up the org just makes everything that much easier.
What problems is the product solving and how is that benefiting you?
Version control on publicly facing content and gives more hours back in a rep's day for more prospecting. Additionally, it integrates with a bunch of other third party tools that we may be using or may be using in the future.
Recommendations to others considering the product:
Purchase professional services
Good for email, less effective for calling
What do you like best about the product?
I really love the email tracking in Outreach. Being able to have insight to this activity on prospects is extremely helpful. Call disposition is also something we rely on to show best time for pickups etc.
What do you dislike about the product?
The connection to Salesforce is not spot on for my organization. Often times our cold call lists are filtered on activity not equal to today. When a rep calls someone in Outreach, the connection isn't strong enough to remove that Salesforce contact from their cold calling lists, so we risk double calling.
What problems is the product solving and how is that benefiting you?
How to track outbound metrics of our reps.
Recommendations to others considering the product:
The connection to Salesforce is key. without this being spot on we are unable to rely on call lists throughout the day
Indispensable Tool For Sales
What do you like best about the product?
Outreach makes it easy to organize prospects, have next steps in place, and reinforces prospect and client follow up activity. Outreach combines many different organization and communication softwares into one, easy to use product.
What do you dislike about the product?
There have been quite a few outages or performance issues. Fortunately Outreach resolves issues quickly.
What problems is the product solving and how is that benefiting you?
New business prospecting, scheduling meetings, maintain current client contact.
Recommendations to others considering the product:
Slight learning curve but easy to learn. Helpful tutorials.
Outreach is helpful, but difficult to use.
What do you like best about the product?
Outreach is beautifully designed. The customer support specialists are friendly and helpful.
What do you dislike about the product?
Outreach isn't intuitive. My coworkers and I constantly ask each other how to do basic functions, like move prospects to a sequence without it sending automatically. It's not clear what the consequences of a click in Outreach might be.
What problems is the product solving and how is that benefiting you?
I use Outreach to help the Sales team market our website content. It has streamlined the Marketing and Sales department's efforts. I also like that I can see who has opened my emails.
Recommendations to others considering the product:
Make sure to read up on Outreach's product documentation before you dive into the product. Outreach has the features you need, but you probably won't know where to find them.
Best Sales email communication tool
What do you like best about the product?
User interface is very friendly.
Reporting is excellent as well
Reporting is excellent as well
What do you dislike about the product?
nothing I can think of seriously. Sometimes it get lost in admin area.
What problems is the product solving and how is that benefiting you?
We use to send sales emails out
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