Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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Outreach Works!
What do you like best about the product?
What I like best about Outreach is the tagging and task creating. Outreach also allows for boolean searches which are super useful when targeting specifics. Snippetts are awesome as well because they save a lot of time. I like the integration with -org as well. The add on makes it easy to add a prospect or account from any screen.
What do you dislike about the product?
One opportunity I see is that you don't have much functionality in creating tasks from your outbox. The other is I would like to see if you use a snippet ... that prospect would automatically be tagged
What problems is the product solving and how is that benefiting you?
Prospecting and formalized outreach to prospective clients. The process is streamlined and the response time to systems issues is quick.
Recommendations to others considering the product:
Make sure to weigh your options. I personally prefer over Salesloft for ease of use.
Actionable, scalable but hard to handle the tool
What do you like best about the product?
You can use the platform under your co-worker name
What do you dislike about the product?
The UX is not finished. It is a lot of details but you cannot see the title name of your prospects in an overview. It is hard to get a one shot of the sequence details (prospects title, company...)
What problems is the product solving and how is that benefiting you?
It provides a lot of outbound campaign opportunities. Around 2/3 leads by week
20 years, IT Sales and Leadership
What do you like best about the product?
Sales Operations Leadership, Optimizing Process
What do you dislike about the product?
Inefficient process&tools&people, lack of integration in tools
What problems is the product solving and how is that benefiting you?
Automation and optimization of candidate engagement.
Zero IT operation run, easy to implement, easy to change
Easy to use
solid integration
Zero IT operation run, easy to implement, easy to change
Easy to use
solid integration
Recommendations to others considering the product:
Great product
Consider using it with salesforce
Solid API, easy to integrate
Super integration with DOMO Reporting
Consider using it with salesforce
Solid API, easy to integrate
Super integration with DOMO Reporting
Great for scaling targeted messaging
What do you like best about the product?
Before Outreach we did everything manually. We can reach so many more people efficiently now.
What do you dislike about the product?
The system is a little buggy and often times support requests turn into "I can put in a feature request for you if you would like"
What problems is the product solving and how is that benefiting you?
We simply wanted more production out of our business development team.
Overall good product with some limitations
What do you like best about the product?
The tool is very easy to use and makes workflow for BDRs smooth without much friction.
What do you dislike about the product?
The integration with Salesforce is lacking and Outreach is still a young system which requires a lot of manual clean up/babysitting.
What problems is the product solving and how is that benefiting you?
The sales workflow is much more efficient with increased visibility with Outreach.
Robust tool great for our sales team
What do you like best about the product?
Great for email sequences, especially because it allows us to A/B test and look at the metrics of which messaging works best.
What do you dislike about the product?
Backend can be pretty convoluted and non-intuitive. We've had issues getting things synced to Salesforce correctly.
What problems is the product solving and how is that benefiting you?
Mainly we use it for sales reps to automate email sends and auto-create call tasks. It's great because it allows reps to spend their time researching and talking to the right people, as opposed to manually managing their to-do lists.
Great for organization
What do you like best about the product?
Easy to sequence and stay on top of my email outreach
What do you dislike about the product?
SFDC integration is easy to setup, but requires a CSM to really set things up properly. Would love to be able to do everything on my own
What problems is the product solving and how is that benefiting you?
Staying on top of my outbound, following-up, sending personalized messages to make the sales cycle more efficient
Outreach user
What do you like best about the product?
Supporting our events from a demand gen perspective - having an easy, user friendly way to send bulk emails that appear as normal, natural emails.
What do you dislike about the product?
With product being geared at sales teams, requires a handful of workarounds to use for field marketers.
I also wish there was a more robust analytics tool for admins, something that could be exported easily and read more like a Salesforce dashboard and report. Additionally, I wish there was more thorough reporting for Outreach templates, the same way that sequences have a more robust reporting tool.
I also wish there was a more robust analytics tool for admins, something that could be exported easily and read more like a Salesforce dashboard and report. Additionally, I wish there was more thorough reporting for Outreach templates, the same way that sequences have a more robust reporting tool.
What problems is the product solving and how is that benefiting you?
Havnig a system for "personalized" invitations to events, rather than using Marketo (those appear as marketing emails, creative w/ graphics, lower open rates, etc.)
Recommendations to others considering the product:
In addition to being a good sales tool, it's great for marketers with roles that are external facing - particularly field marketing teams. It'll integrate emails from field marketers into the Salesforce account, allows for bulk invites to be sent (appear as normal, natural emails), you can add attachments into the emails and so much more. We've also used it to send emails from senior level marketers for more niche emails or campaigns
Large Global corporation using Outreach
What do you like best about the product?
I like the automated steps in the platform as well as the ability to see who has opened your email.
What do you dislike about the product?
Tracking and reporting can be a bit clunky. We have had instances where if a sales rep opens the email that they sent, it counts as an open of the email giving us a false positive. Additionally, since we have SDRs making calls on the call tasks, if they mark a prospect as finished due to a non response, it ususally counts in a positive manner against reply rates. You have to be maniacle about process in order to get clean, or mostly clean reporting from the platform.
What problems is the product solving and how is that benefiting you?
We have primarily used Outreach for prospecting. It is a great platform for more personalized nurtures to unknown prospects. One of our biggest challenges has been getting widespread adoption of the tool in the sales organization. Those that do utilize it find great success with using it as another tool in their prospecting efforts.
Outreach Built my Book of Business
What do you like best about the product?
Outreach has automated the processes I was doing manually, allowing me to reach a much wider audience and focus my time on other tasks.
What do you dislike about the product?
I would like smarter e-mail campaign options - such as, if someone clicks a link in an email, it sends a different follow up e-mail (or the same follow up e-mail but sooner than if someone didn't open/click in an email).
What problems is the product solving and how is that benefiting you?
Outreach allows me to reach out to prospects consistently and book enough meetings to keep my calendar full. I've signed 30+ clients from campaigns created in Outreach.
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