Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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This tool has accelerated our performane
What do you like best about the product?
Being able to customize mass outreach to Ideal customer profiles.
What do you dislike about the product?
Wish tasks could be created after completing a previous.
What problems is the product solving and how is that benefiting you?
this allows me to report on sales teams overall outreach, from calls to what leads are hott and have the most opens.
Outreach is a great tool for both sales and marketing
What do you like best about the product?
The best part about Outreach is how much freedom you have to make adjustments to sequences. You can use tokens to allow for more 'personalized' automation. You can adjust send times per sequence that also fall into organization wide send blocks to make sure emails are being delivered at good times. The integration they have with SFDC allows for easy tracking and report building.
The Outreach Everywhere extension allows SDRs to be more efficient with their research and emailing from anywhere they are on the web and entering records into our CRM without needing to leave the page they are on through the extension.
The Outreach Everywhere extension allows SDRs to be more efficient with their research and emailing from anywhere they are on the web and entering records into our CRM without needing to leave the page they are on through the extension.
What do you dislike about the product?
Their reporting and analytics functionality is still pretty underwhelming. You can see basic information like Open Rates, Click Rates, and Response Rates in an easy to view format, but if you want depth beyond that, it's rough without some Excel skills and even impossible for some areas.
What problems is the product solving and how is that benefiting you?
SDRs at our organization are able to send and track emails to prospects at scale with ease and marketing has the ability to create targeted campaigns using Outreach sequences for the SDRs to work - saving research and campaign setup time on their end and allowing for better alignment between marketing & sales.
Recommendations to others considering the product:
This is the all-in solution for sales enablement. If you want a tool that has functionality supporting emailing, dialing, meeting scheduling, and more, Outreach is the tool for you. Outreach can do pretty much everything for sales enablement and pricing reflects that. If you are only looking for an email tool, there are cheaper alternatives, but you should still give Outreach a look.
Outreach - Good not Great
What do you like best about the product?
I think that Outreach is an excellent sales acceleration tool. They have put a ton of thought into how to make the transition between task to task seamless and automated.
What do you dislike about the product?
The customer service is terrible, consistent outages with no communication. Reporting/Data is pretty bad as well. We have to basically download everything and import it to Excel to get the insight we need.
What problems is the product solving and how is that benefiting you?
Sales acceleration, CRM, sales automation, analytics/reporting
Sales Development Rep.
What do you like best about the product?
How easily it is to make massive amounts of calls and emails.
What do you dislike about the product?
When it logs you out and experiencing lag on phone calls.
What problems is the product solving and how is that benefiting you?
Keeping in touch with clients whether in a cold sequence, no interest sequence or otherwise. Allowing for more efficiency in reaching out to our customers.
Recommendations to others considering the product:
This is a great product to allow your company to maximize its outreach abilities while keeping things organized and efficient. The software is very easy to learn and adapt your sales methods to. The software is intuitive and will allow your good salesman to be great. I personally went from 10 qualified leads to 24 as a record for my company doing outbound efforts.
Director of Account Development
What do you like best about the product?
Automation and meeting functionallity. We built a cool integration for scheduling demos.
What do you dislike about the product?
Reps have to split time between outreach and salesforce.
What problems is the product solving and how is that benefiting you?
Outreach activities are now automated. Reps spend more time making calls.
Outreach Product Review
What do you like best about the product?
Ability to automatically add prospects to sequences, minimizing the volume of manual touch points for our sales reps.
What do you dislike about the product?
The report functionality is a bit clunky, and does not provide for much customization.
What problems is the product solving and how is that benefiting you?
Improving the volume and quality of our cold outreach efforts. We're making our buyer's journey more personalized, which in turn helps close more deals.
Cost-friendly outbound emailing tool
What do you like best about the product?
After a bit of training, I have come to find that the interface is quite intuitive. I believe Outreach actively listens to their client base as their new features and updates have been very relevant. The Outreach team is also very open to setting up training sessions for our users as needed.
What do you dislike about the product?
There is nothing I specifically dislike, but I do believe I could benefit from additional training (were I to seek it out), as there are several features and functionalities that I have seen are available but that I have yet to take advantage of.
What problems is the product solving and how is that benefiting you?
We are using Outreach for business development, specifically for outbound emailing. We have been able to engage with several new prospects as a result of Outreach email and call campaigns.
Recommendations to others considering the product:
Take advantage of the Outreach support team and set up training sessions in order to get the most of the platform.
Great sales tool
What do you like best about the product?
I've used both SalesLoft and Outreach. When we made the switch I was skeptical at first as the UI was foreign to me, there were some features that appeared to be missing but very quickly I became a raving fan as we got a lot of white glove treatment from the client success person who ensured we had everything we needed. These guys are awesome! They know what we want and it's hard to even make recommended feature requests because they're always one step ahead of you. Nice work!
What do you dislike about the product?
Outreach doesn't automatically associate a contact with their linkedin profile. You actually have to have the linkedin unique URL for each contact in salesforce. Salesloft did this on it's own, it would just find the person. Probably off some fuzzy matching stuff but this was one downside. Otherwise, it's pretty epic!
What problems is the product solving and how is that benefiting you?
Everything tedious in the sales process. Templates, scheduled emails, opens, clicks, testing, activity syncing, etc. Sales Automation!
Recommendations to others considering the product:
Worth it!
Strong Sales Engagement Tool - with a few caveats
What do you like best about the product?
Amazing tool for SDRs, makes it incredibly easy for them to manage their time. Additionally with salesforce integration I can report on activity metrics down to the individual call.
What do you dislike about the product?
Salesforce integration issues can be tricky to troubleshoot.
Does not integrate with marketing automation (for user identification)
Does not integrate with marketing automation (for user identification)
What problems is the product solving and how is that benefiting you?
Automating follow-ups
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Recommendations to others considering the product:
Strong solution, highly recommended! Just make sure you are Salesforce savvy or have a resource to help with the integration,
Outreach takes our the hassle of cold calling
What do you like best about the product?
Outreach gives us a way to organize sales efforts to maximize productivity.
Insight to tracking accounts at prospect levels.
Insight to tracking accounts at prospect levels.
What do you dislike about the product?
Too many windows and features that are junking up UI.
Outreach got rid of a window feature that was more user friendly.
Outreach got rid of a window feature that was more user friendly.
What problems is the product solving and how is that benefiting you?
Maximizing effective sales efforts.
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