Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach review
What do you like best about the product?
Mitigating data entry into Salesforce which boosts activity metrics for inside sales
What do you dislike about the product?
It plugs in to SalesForce, but doesn't allow you to view activity history while you are prospecting
What problems is the product solving and how is that benefiting you?
Working faster for the sales development representatives
Best way to build sales funnel
What do you like best about the product?
Automation, customization, account management team
What do you dislike about the product?
A few features are missing that would make it a little easier to use. I have disclosed them to my account manager.
What problems is the product solving and how is that benefiting you?
Volume of touches.
Outreach is great for tracking your communications
What do you like best about the product?
The sequence system which allows scheduled tasks to track your
What do you dislike about the product?
More focus on new features than bugs and working out old features
What problems is the product solving and how is that benefiting you?
We don't call the same people multiple times a day
Clean UI, easy to use, and functional
What do you like best about the product?
Logs emails quickly, dependable, and easy to set up for users
What do you dislike about the product?
Billing is a bit confusing and I wish we could self-serve more.
What problems is the product solving and how is that benefiting you?
Email automation, email logging
The best sales automation tool!
What do you like best about the product?
Easy to use UX, attractive UI, powerful integration with salesforce. Great calling quality. Great consolidated sales tool.
What do you dislike about the product?
API limits! Naming of options: activate, resume (etc.) can be confusing. Errors dont really tell you what is going on. You should be able to click on it and it can tell you common issues. I had issues with not being able to sequence and I found out it was a throttle issue but the error was unable to tell me that.
What problems is the product solving and how is that benefiting you?
Sending of sales emails and sales phone calls, management of sales contacts
My Personal Assistant
What do you like best about the product?
I love using Outreach because it feels like my very own personal assistant! It automatically emails my leads when I want, either in a new message or a "Reply" message. There are so many customizable features to this platform. You can also make calls to leads directly from the platform, and specify a local number to appear on their caller ID. You can record calls to share with teammates. They really thought of all users' needs.
What do you dislike about the product?
Honestly, nothing really. I love this product!
What problems is the product solving and how is that benefiting you?
Outreach keeps our email marketing organized. It's easy to use and understand.
Recommendations to others considering the product:
You won't regret it!
Makes sales emails easier than ever before!
What do you like best about the product?
Snippets, templates, and send later! The send later feature is amazing as I like to work on the weekend, but then I can schedule it to send out on Monday morning and so it helps with the pre-prep work in order to get and maintain a full pipeline.
What do you dislike about the product?
There are no issues that I have seen at this time.
What problems is the product solving and how is that benefiting you?
Saving time with business emails and automating follow-ups.
Grow your funnel, seal the leaks!
What do you like best about the product?
Systematize your funnel at scale, while maximizing your time for selling and having conversations. The sequences and activity tracking set my daily tasks and the meeting tools are baked right in.
What do you dislike about the product?
It is pricey but a few deals pay it off and you are off to the races. Wish there was a more robust database query feature as I have a few thousand prospects and I want to easily segment them a little further.
What problems is the product solving and how is that benefiting you?
Increasing awareness and activity in my department. I can easily reach my target audience at scale and focus on the ones most engaged in the process
Recommendations to others considering the product:
You need enterprise Salesforce if you want true data sync
Great experience and sales tool
What do you like best about the product?
One of my favorite tools to use. I've used this both as a BDR and AE and it definitely streamlines your process so you can actually focus on selling.
What do you dislike about the product?
I wish I got more information on new features, sometimes it feels like they're just getting rolled out and I'm not maximizing those features
What problems is the product solving and how is that benefiting you?
Streamlines and automates the process of emails. I can still focus on manually curating better emails to decision makers, but being able to automate that process helps a lot. I can also track to see if they've opened my email or clicked my email, which is helpful for me in terms of my outbound activity.
Recommendations to others considering the product:
If you need to streamline your process, this definitely helps sales teams across all industries
AWFUL Customer Support
What do you like best about the product?
I like its functionality, how to send sequences, the plugin, integration with some application we use like LeadIQ and Sendgrid; nice filters to find contacts and smart views, has very nice features that help us with our outbound marketing process
What do you dislike about the product?
their customer support is just AWFUL, we've had not one but several issues that have required from their support, but support is just a nice word for them because they don't represent real good support, they act like they don't care about your situation and as if it was your problem and not theirs, every time we need to open a ticket we know that we barely are going to receive a solution
What problems is the product solving and how is that benefiting you?
prospecting automation, outbound marketing metrics, outbound calls
Recommendations to others considering the product:
Outreach is a good tool, however, their support is just painful
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