Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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Hopped on board early on and are
What do you like best about the product?
Love the trigger automation, and sequence customization possibilites. The user interface is very friendly.
What do you dislike about the product?
Reporting is not great, actually it's really poor
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
What problems is the product solving and how is that benefiting you?
Heavy on the sequences, making educated outbound messages based on our product user changes that we could not do with Yesware.
We track engagement, making changes based on ruleset from different actors.
We track engagement, making changes based on ruleset from different actors.
Recommendations to others considering the product:
Get in and spend the time doing and setting up complicated campaigns and new features while you are still working with an implementation/onboarding specialists, I found them to be way more knowledgable than our CSM
Boost sales productivity!
What do you like best about the product?
Very customizable, incredible customer support, always innovating/adding features
What do you dislike about the product?
Sometimes learn by trial and error on best practices for settings, automation and SFDC integration, but support is always there to help
Sometimes concerned about emails hitting spam filters
Sometimes concerned about emails hitting spam filters
What problems is the product solving and how is that benefiting you?
Efficient emailing without sacrificing personalization
Organize follow up tasks so reps don't forget to reach out
Prioritize calls based on email opens
Organize follow up tasks so reps don't forget to reach out
Prioritize calls based on email opens
Outreach Keeps You Within Reach!
What do you like best about the product?
I like the functionality of Outreach. It's easy to use and navigate. It keeps tasks organized and easy to review. It's very fast and effecient. Being able to directly use it using the Chrome extension is one feature that's really helpful. Whenever I do outbound calls, it make it very easy and reliable. It quickly launches with Salesforce with makes it easy.
What do you dislike about the product?
I really don't find anything NOT good with OutReach. I'll send you guys an email if I find something that needs tweaking. Sometimes, it crashes, but it is very seldom to do that. Also, I can't find the settings where RECORDING the call should be mandatory. With this, some states are not being recorded.
What problems is the product solving and how is that benefiting you?
Being able to do outbound calls to prospects and it's integration with Salesforce is a very helpful feature. I wish that it be made available in Google Play and the App Store. Since Salesforce has it's moble version, I believe that outreach should have one as well.
Recommendations to others considering the product:
You should try it out for cold calling! It's really helpful in organizing your tasks. Also it is integrated with Salesforce so one is able to really get the information needed. It's very fast and effecient. Being able to directly use it using the Chrome extension is one feature that's really helpful. I also recommend that it is made availble in Google Play and App Store so everyone can have access to it even in their mobile devices
Outreach has completely revamped our outbound efforts
What do you like best about the product?
I love how you can automatically send out emails on future days. It has also made navigating through tasks super easy and quick.
What do you dislike about the product?
Font and text doesn't always look exactly how it did when the email was previewed. Also wish reporting was a little better to track call times and specific users.
What problems is the product solving and how is that benefiting you?
We've been able to increase and improve our sales activity. Because of this we've also had more time for research and prospecting.
Increase your outbound activity by 2x
What do you like best about the product?
The interface and integrations into Salesforce, Sales Navigator, Ring Central, and others make it easy for our reps to live in one place to prospect efficiently. The results have been tremendous as we have seen prospecting activity increase 2x and our outbound meeting booking increased significantly.
What do you dislike about the product?
Initial set up was a bit stressful to make sure all your fields line up exactly to Salesforce. When you do flip the switch to turn it on it eats up all your Salesforce APIs. Caused a bit of a headache for 2-3 days but after that it wasn't a problem.
What problems is the product solving and how is that benefiting you?
Increase the size of our pipeline. We've seen our pipeline size increase by 30% since implementing. Our reps are more productive in their prospecting efforts creating additional meetings for our reps to take.
Recommendations to others considering the product:
Evaluation of Outreach and their competitors can seem very daunting as many other solutions can solve the same problem. Make sure you understand the differentiation of each solution (SalesLoft, Groove, InsideSales, etc) so that you buy the solution that fits your needs best.
Mostly a great tool, some improvements could help.
What do you like best about the product?
I like the email open and click tracking. I like all the configurability.
What do you dislike about the product?
I dislike having to change my password so often and it makes no sense because I can change it to the same password. The integration between my gmail and Outreach often disconnects too, but its easy to fix, just a little annoying.
What problems is the product solving and how is that benefiting you?
Most of the team uses it for prospecting. I work in customer success, so for me the benefits are the organized sequences and the email open/clicking tracking.
Easy to use - helpful for sales resp
What do you like best about the product?
It's super easy to use, quick setup and can navigate easily. I like that it integrates with Salesforce and LinkedIn so I can see my activity along with quickly open the leads/contacts in LI if needed. Sequences are a fantastic manner to set up my day and pound out emails and phone calls, thus making my day more productive. I always know what's planned and can move folks in and out when necessary.
What do you dislike about the product?
You can only have folks in one sequence at a time - sometimes it makes sense to have them in more than one (i.e. for events/webinars). I'm sure I'm not using all of the functionality it has available and that could be my own downfall.
What problems is the product solving and how is that benefiting you?
Reaching more prospects in a faster time. Being more tactical with emails, messaging, etc.
Recommendations to others considering the product:
Have your best sales folks give it a test run. You are only as good as the people using it.
Very Effective Tool for Our Sales Team
What do you like best about the product?
It's a very intuitive and easy-to-use tool for our BDR and AE team.
What do you dislike about the product?
It's a little clunky and simplistic from an admin perspective.
What problems is the product solving and how is that benefiting you?
Outreach helps with automating lead follow up, task management and analysis of email content and subject lines
Everyday user turned Admin
What do you like best about the product?
Allows our sales + CS teams to collaborate on effective messaging and create auto-generated follow-up reminders. Saves time + money.
What do you dislike about the product?
No way to report out on the effectiveness of clones of an original sequence.
What problems is the product solving and how is that benefiting you?
Outreach allows our BDRs to effectively prospect at scale. It saves them time when processing both inbound and outbound leads.
Outreach is really great in theory, but after implementation we found out...
What do you like best about the product?
The automation of everything for our reps. It's pretty awesome for strictly prospecting but not very practical for managing opportunities.
What do you dislike about the product?
Outreach is really great in theory, but after implementation we found out we couldn't do what we were told we would be able to do. We found out later that "they plan to have those features in the future".
I was the main point of contact at our company working in Sales Operations and implemented 80%+ of the system from onboarding to launch.
I was the main point of contact at our company working in Sales Operations and implemented 80%+ of the system from onboarding to launch.
What problems is the product solving and how is that benefiting you?
Reporting features so we know who is doing what in regards to their call/email/meeting numbers.
Recommendations to others considering the product:
If you plan on managing your opportunities in Outreach you should wait. They are getting there, but they aren't quite there yet. We wanted to get all of our reps out of Salesforce completely but our Account Executives can't live only in Outreach at the moment.
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