Outreach Sales Execution Platform
OutreachExternal reviews
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Gives Structure to Inside Sales and Organizes their Tasks
What do you like best about the product?
It's completely integrated with SFDC, has every feature you would want to get from a dialer platform and more. Organizes the rep's tasks which is typically a tough role, reminding users to email, call, follow up with hundreds of people is always tough. Outreach streamlines that process entirely and allows content creators to have version control on publicly facing content.
What do you dislike about the product?
The tool is very complicated to set up, I don't recommend making a purchase without professional services. Even though it's very customizable, with that reasoning, it makes it very sensitive to any type of major changes. Having a dedicated customer success rep help set up the org just makes everything that much easier.
What problems is the product solving and how is that benefiting you?
Version control on publicly facing content and gives more hours back in a rep's day for more prospecting. Additionally, it integrates with a bunch of other third party tools that we may be using or may be using in the future.
Recommendations to others considering the product:
Purchase professional services
Good for email, less effective for calling
What do you like best about the product?
I really love the email tracking in Outreach. Being able to have insight to this activity on prospects is extremely helpful. Call disposition is also something we rely on to show best time for pickups etc.
What do you dislike about the product?
The connection to Salesforce is not spot on for my organization. Often times our cold call lists are filtered on activity not equal to today. When a rep calls someone in Outreach, the connection isn't strong enough to remove that Salesforce contact from their cold calling lists, so we risk double calling.
What problems is the product solving and how is that benefiting you?
How to track outbound metrics of our reps.
Recommendations to others considering the product:
The connection to Salesforce is key. without this being spot on we are unable to rely on call lists throughout the day
Indispensable Tool For Sales
What do you like best about the product?
Outreach makes it easy to organize prospects, have next steps in place, and reinforces prospect and client follow up activity. Outreach combines many different organization and communication softwares into one, easy to use product.
What do you dislike about the product?
There have been quite a few outages or performance issues. Fortunately Outreach resolves issues quickly.
What problems is the product solving and how is that benefiting you?
New business prospecting, scheduling meetings, maintain current client contact.
Recommendations to others considering the product:
Slight learning curve but easy to learn. Helpful tutorials.
Outreach is helpful, but difficult to use.
What do you like best about the product?
Outreach is beautifully designed. The customer support specialists are friendly and helpful.
What do you dislike about the product?
Outreach isn't intuitive. My coworkers and I constantly ask each other how to do basic functions, like move prospects to a sequence without it sending automatically. It's not clear what the consequences of a click in Outreach might be.
What problems is the product solving and how is that benefiting you?
I use Outreach to help the Sales team market our website content. It has streamlined the Marketing and Sales department's efforts. I also like that I can see who has opened my emails.
Recommendations to others considering the product:
Make sure to read up on Outreach's product documentation before you dive into the product. Outreach has the features you need, but you probably won't know where to find them.
Best Sales email communication tool
What do you like best about the product?
User interface is very friendly.
Reporting is excellent as well
Reporting is excellent as well
What do you dislike about the product?
nothing I can think of seriously. Sometimes it get lost in admin area.
What problems is the product solving and how is that benefiting you?
We use to send sales emails out
Best platform for bulk composing
What do you like best about the product?
Outreach allows us to hyper-prospect with their bulk upload feature.
What do you dislike about the product?
I wish we could assign tasks to individuals and avoid issues of between users.
What problems is the product solving and how is that benefiting you?
Outreach allows us to prospects at scale, unlike any other platform.
Easy to use platform the drives results
What do you like best about the product?
Sequencing with Outreach is incredibly easy, they do a lot of the leg work so you can get started straight away.
I love that you can see everyone in your team's results which allows you to improve together.
I love that you can see everyone in your team's results which allows you to improve together.
What do you dislike about the product?
I find the Salesforce integration can be clunky at times when importing new prospects.
What problems is the product solving and how is that benefiting you?
Creating opportunities. I find Outreach helps keep track of your day to day allowing you to optimize productivity.
Account Manager
What do you like best about the product?
Ease of interface, visibility to analytics
What do you dislike about the product?
It makes my browser text 10% smaller :(
What problems is the product solving and how is that benefiting you?
Getting ahold of existing customers for renewals. Bi-directional sync between Outreach and Salesforce
Account Executive
What do you like best about the product?
automation!
does the work for me!
email notifications!
EMAIL SCHEDULING! =]
does the work for me!
email notifications!
EMAIL SCHEDULING! =]
What do you dislike about the product?
pausing/ending/changing tasks? nahhh--I like everything =]
What problems is the product solving and how is that benefiting you?
SAVING TIMEEEE
Great tool for working with a big team
What do you like best about the product?
It makes my job easier and I don't have to rely as heavily on others to get what I need done. The Customer Success team is also very helpful and responsive.
What do you dislike about the product?
The only thing that I dislike is 100% user error - it's just the ability to mess something up on a really big scale, like emailing hundreds of people on accident, but thats par for the course with systems like this. Outreach has by far been my favorite that I've worked with.
What problems is the product solving and how is that benefiting you?
Main benefit is easy execution of team wide initiatives, all within one spot.
Recommendations to others considering the product:
See how you can work Outreach into your outbound efforts - it's great for sales & customer success.
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