Outreach Sales Execution Platform
OutreachExternal reviews
3,506 reviews
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My Personal Assistant
What do you like best about the product?
I love using Outreach because it feels like my very own personal assistant! It automatically emails my leads when I want, either in a new message or a "Reply" message. There are so many customizable features to this platform. You can also make calls to leads directly from the platform, and specify a local number to appear on their caller ID. You can record calls to share with teammates. They really thought of all users' needs.
What do you dislike about the product?
Honestly, nothing really. I love this product!
What problems is the product solving and how is that benefiting you?
Outreach keeps our email marketing organized. It's easy to use and understand.
Recommendations to others considering the product:
You won't regret it!
Makes sales emails easier than ever before!
What do you like best about the product?
Snippets, templates, and send later! The send later feature is amazing as I like to work on the weekend, but then I can schedule it to send out on Monday morning and so it helps with the pre-prep work in order to get and maintain a full pipeline.
What do you dislike about the product?
There are no issues that I have seen at this time.
What problems is the product solving and how is that benefiting you?
Saving time with business emails and automating follow-ups.
Grow your funnel, seal the leaks!
What do you like best about the product?
Systematize your funnel at scale, while maximizing your time for selling and having conversations. The sequences and activity tracking set my daily tasks and the meeting tools are baked right in.
What do you dislike about the product?
It is pricey but a few deals pay it off and you are off to the races. Wish there was a more robust database query feature as I have a few thousand prospects and I want to easily segment them a little further.
What problems is the product solving and how is that benefiting you?
Increasing awareness and activity in my department. I can easily reach my target audience at scale and focus on the ones most engaged in the process
Recommendations to others considering the product:
You need enterprise Salesforce if you want true data sync
Great experience and sales tool
What do you like best about the product?
One of my favorite tools to use. I've used this both as a BDR and AE and it definitely streamlines your process so you can actually focus on selling.
What do you dislike about the product?
I wish I got more information on new features, sometimes it feels like they're just getting rolled out and I'm not maximizing those features
What problems is the product solving and how is that benefiting you?
Streamlines and automates the process of emails. I can still focus on manually curating better emails to decision makers, but being able to automate that process helps a lot. I can also track to see if they've opened my email or clicked my email, which is helpful for me in terms of my outbound activity.
Recommendations to others considering the product:
If you need to streamline your process, this definitely helps sales teams across all industries
AWFUL Customer Support
What do you like best about the product?
I like its functionality, how to send sequences, the plugin, integration with some application we use like LeadIQ and Sendgrid; nice filters to find contacts and smart views, has very nice features that help us with our outbound marketing process
What do you dislike about the product?
their customer support is just AWFUL, we've had not one but several issues that have required from their support, but support is just a nice word for them because they don't represent real good support, they act like they don't care about your situation and as if it was your problem and not theirs, every time we need to open a ticket we know that we barely are going to receive a solution
What problems is the product solving and how is that benefiting you?
prospecting automation, outbound marketing metrics, outbound calls
Recommendations to others considering the product:
Outreach is a good tool, however, their support is just painful
Optimize your sales times and get new customers
What do you like best about the product?
It is a CRM that has all the necessary tools to create in an orderly and efficient way the tasks of purchases and sales that are going to be carried out, with scheduled schedules and schedules that always lead to having a better control of the time in the work of the advisors of sales.
What do you dislike about the product?
the compatibility with files of other similar programs is very limited, this is something quite annoying, since many times it is not possible to do absolutely everything in a single application, and you need to add or edit things that you have done in another place, in my case, I only have Outreach, in my office, sometimes I have work to do at home, but I am limited, since what I do, I will not be able to visualize it in my place of work.
What problems is the product solving and how is that benefiting you?
The effectiveness and speed of our sales consultants, never before had been so good, the scheduling of tasks provided by Outreach provides a better one for each of them, with an optimal itinerary for both employees and owners, see an ideal option in this application.
Recommendations to others considering the product:
The interface can improve, especially the sequencing section, the information found in this specific area, it seems that everything will be too close, or that there is no place to place more information, and one can be confusing having so much data in one same place.
Sales Enablement
What do you like best about the product?
It’s easy to pilot this prior to a full rollout and very easy to get up and running quickly. The seamless connectivity with Outlook email and calendar (Office 365) is great and it genuinely drives results. We have seen incredible open rates with our sales emails.
What do you dislike about the product?
The opportunity functionally could be improved a little and sometimes the formatting of emails can be tricky, but stick to using on Google Chrome and this becomes much less of an issue.
What problems is the product solving and how is that benefiting you?
Consistency of sales messaging
Follow-up management from sales
Measuring engagement in not marketing emails
Follow-up management from sales
Measuring engagement in not marketing emails
Recommendations to others considering the product:
Works best as per of a broader ABM or sales enablement strategy with tools such as marketing automation, CRM etc.
Great Outbound Sales Platform
What do you like best about the product?
I love that this software is so heavily focused on outbound sales. It is helping our business development team work through sequences and focus on specific prospects until qualified or disqualified.
What do you dislike about the product?
I am new to the outreach platform and the only thing is the interface can be a little intimidating. The online learning platform is great for working through different parts of the software.
What problems is the product solving and how is that benefiting you?
Outreach is helping streamline our prospecting efforts and lets me know the exact number of tasks I have to complete by the end of day.
Easy to use tech platform
What do you like best about the product?
The texting, email automation, small screen size for easy usage.
What do you dislike about the product?
Email always asks for configuration. takes a long time to load.
What problems is the product solving and how is that benefiting you?
managing leads and not loosing track of them
Recommendations to others considering the product:
Texting out of contacts would be great
Easy to Learn Platform
What do you like best about the product?
Outreach makes it very easy to input statistics about prospects and keep track of their location and job titles.
What do you dislike about the product?
Outreach makes it difficult to track whether prospects and leads are OOO or in-office, or whether or not their sequences have been paused or they are active.
What problems is the product solving and how is that benefiting you?
CRM, lead-generation, lead-tracking, organization. We have been able to better work as a team because we can plainly see who is in our system and what stages they have gone through in the pipeline.
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