Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool for any sales role
What do you like best about the product?
Relatively easy to use
Flexibility to balance automation with personalized messaging
Huge time saver
Effective for A/B testing of subject lines, messaging, special offers, etc.
Great leadership (I.e. Manny the CEO) who is focused on keeping up with trends and customer feedback
We've had great support and ongoing training on team calls.
They have some SFDC integration capabilities which are valuable.
Flexibility to balance automation with personalized messaging
Huge time saver
Effective for A/B testing of subject lines, messaging, special offers, etc.
Great leadership (I.e. Manny the CEO) who is focused on keeping up with trends and customer feedback
We've had great support and ongoing training on team calls.
They have some SFDC integration capabilities which are valuable.
What do you dislike about the product?
I would like to see continued development of the calling functionality and call recording. For example there is no key word searching in the recorded calls and they could add call evaluations for managers to use it as a feedback tool. Outreach could develop more into a sales automation and analytics platform in my opinion.
What problems is the product solving and how is that benefiting you?
Automation of messaging to a wide range of inbound and outbound leads. We've been able to reach and engage with far more people than we would have with writing emails manually. Most reps give up too early on leads and Outreach helps solve that problem.
Recommendations to others considering the product:
Develop a policy/guidelines for how much content you want your reps to develop vs. leveraging what may be available from Marketing.
Possibly the worst Platform I have every used for technical issues and glithces
What do you like best about the product?
Sequencing is solid....when it's working. We've had this platform for 6 months and there is not a week that goes by when we don't have a support issue. Simply put, one of the most glitch-riddled platforms I have ever worked with
What do you dislike about the product?
support is weak, the platform is really glitchy, Outreach rep said we can do full integration with SalesForce.... you cannot. Can't use Grammarly. Doesn't like Chrome that much....Really Chrome? I could go on but you have already wasted enough of my time..
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
Absolutely Not
Great product, Intuitive and Keeps Reps on Task
What do you like best about the product?
Makes the day to day easy for my team while simultaneously ensuring nothing falls between the cracks. Love the sequences, outlook plugin and insights.
What do you dislike about the product?
Seems the built in word processing tool has issues with the font when you try to write email templates...etc. Pretty much the only issue we've experienced so far.
What problems is the product solving and how is that benefiting you?
Ensuring every lead is followed up on and for the appropriate number of touches. Unifying our email messaging across the team. Extending our efforts on prospecting touches by using sequences.
Solid marketing tool
What do you like best about the product?
A good way to reach out to a large number of targeted clients. While you can gauge interest by inserting links into the messaging. The calendar enables easy scheduling for meeting with prospects
What do you dislike about the product?
analytics are not very strong. I want to know if my replies are positive or negative. I also am not sure how accurate the open rate is because I will get a notification to call a prospect when I have reviewed my sent emails
What problems is the product solving and how is that benefiting you?
Sales Enablement Outreach enable us to reach a larger pool of prospects with the same size workforce
Recommendations to others considering the product:
provide a way to restrict what Tag can be used by the admin. Tie contact imports to licensed users. When they don't show up make them unassigned and have a way to filter that
Riddled with issues and poor follow through with support
What do you like best about the product?
Templates and snippets make emailing easy and uniform for my team
What do you dislike about the product?
(1) When booking meetings with a buffer on either side, the entire preceding hour and entire subsequent hour are blocked too. This halves the maximum utilization for our team if we continue to use this.
(2) Outreach is failing to sync calendar urls from salesforce. This makes us completely unable to trust custom account variables, and is very unprofessional when an email sends with a broken link.
(3) Variable links randomly break. When creating a link from a variable, the link will randomly switch to a link to outreach.io. This is also very unprofessional when being sent to a prospect
(4) There is no way to send emails from an alias. Emails are sent from the prospect owner, which does not allow multiple teams to share ownership of a prospect. Makes for poor prospect handoff.
(5) When using the most intuitive workflow to send a meeting-specific calendar invite, the duration of the meeting type will be ignored. Hour long meetings have been sent as 30 minute meetings.
This issues are totally unacceptable, and I would not have purchased the platform had I known of these issues. I have not been told of any plan to resolve any of these issues, despite reaching out regularly to support.
(2) Outreach is failing to sync calendar urls from salesforce. This makes us completely unable to trust custom account variables, and is very unprofessional when an email sends with a broken link.
(3) Variable links randomly break. When creating a link from a variable, the link will randomly switch to a link to outreach.io. This is also very unprofessional when being sent to a prospect
(4) There is no way to send emails from an alias. Emails are sent from the prospect owner, which does not allow multiple teams to share ownership of a prospect. Makes for poor prospect handoff.
(5) When using the most intuitive workflow to send a meeting-specific calendar invite, the duration of the meeting type will be ignored. Hour long meetings have been sent as 30 minute meetings.
This issues are totally unacceptable, and I would not have purchased the platform had I known of these issues. I have not been told of any plan to resolve any of these issues, despite reaching out regularly to support.
What problems is the product solving and how is that benefiting you?
We wanted to solve (1) Make emails quick and consistent (2) allow us to schedule meetings by sending invites. We have succeeded in making emails quick and consistent to send. We have had to stop using the scheduling features of outreach because of the rampant bugs and issues.
Recommendations to others considering the product:
Do not use this product for scheduling, sending calendar links, using variable links, or leveraging account variables
Great automation tool if you are not using any software yet
What do you like best about the product?
Streamlining the email and phone automation to set reminders and build sequences on how frequently to follow up with leads. Integration with other softwards that we use.
What do you dislike about the product?
Syncing issues between Outreach/Salesforce.
What problems is the product solving and how is that benefiting you?
Effectively reaching out to people in the cadences you think are best for that particular prospect.
Recommendations to others considering the product:
Definitely use it if you are not using any other automation software yet! It does look like Salesforce is implementing a native equivalent though so that is worth looking into.
Streamline your prospecting process
What do you like best about the product?
We use Salesforce as our CRM and there are no two ways around it, Salesforce is a clunky and slow. Outreach.io provides an easy to use solution were you can quickly call, email, and record without having to deal with the slow and cumbersome Salesforce. I should also mention that Outreach.io has an open api allowing it to update your Salesforce records automatically.
What do you dislike about the product?
Although Outreach.io updates all your information inside Salesforce, it's kinda limited in what information it can pass over. This may be an "we don't have time to set it up" issue on our side but it seems like its a tad limited on the information it pulls over.
What problems is the product solving and how is that benefiting you?
Quickly emailing, calling, and tracking potential prospects. With the built in sequence tool as well as how they track your daily tasks, I am able to 2x the outbound efforts.
Recommendations to others considering the product:
There are a lot of great emailing/calling/prospecting tools out there, Outreach.io checked off all of our needs. 1.) Salesforce Integration 2.) Quickly call/email/take notes. 3.) Email Sequence capabilities.
Outreach FTW
What do you like best about the product?
Outreach is really easy to use. From setting up sequences to closing deals.
What do you dislike about the product?
Outreach is pretty great. Not a cheap tool, but worth the money.
What problems is the product solving and how is that benefiting you?
Sales Engagement
Gong Review
What do you like best about the product?
I love the fact we can review calls after they are done and send them to clients. love the service and would love everything to continue the way it is!
What do you dislike about the product?
nothing really everything is great! I love the serivce and would like you guys to keep the the great work! Thank you!!
What problems is the product solving and how is that benefiting you?
being able to send messages in volume is great!
Recommendations to others considering the product:
Great stuff!!
SDR Made easy
What do you like best about the product?
We can run entire campaigns from there
In-App Calling
Integrates with Salesforce
Sales scoring and campaign learning.
In-App Calling
Integrates with Salesforce
Sales scoring and campaign learning.
What do you dislike about the product?
Missing a few integrations for us that would make it even more useful.
What problems is the product solving and how is that benefiting you?
SDR management
Lead Management
Expirementation
Sales Management
Early pipline validation
Lead Management
Expirementation
Sales Management
Early pipline validation
Recommendations to others considering the product:
Very great tool for slightly larger organizations, where you are trying to manage large lead bases, but keep your SDR headcount low.
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