Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Great platform for running outbound
What do you like best about the product?
Easy to use, reliable and great FAQs, I'm a fan!
What do you dislike about the product?
Have had a couple issues around Gmail but I believe that had more to do with data quality (and possibly the link click tracker) than Outreach itself.
What problems is the product solving and how is that benefiting you?
Using Outreach to automate sequences for segmented outbound emails, it have saved me a ton of time and really optimize the workflow.
Recommendations to others considering the product:
Works well for automating outbound efforts, good reporting, haven't had many issues while using it.
Great product, better people, amazing results
What do you like best about the product?
The ease of use, innovation, and scale that I can now operate are my favorite aspects of Outreach.
What do you dislike about the product?
I dislike that I only have the option to upload CSVs into the product. It would be hugely beneficial to be able to import directly from Sales Navigator or DiscoverOrg as I am prospecting contacts and Accounts
What problems is the product solving and how is that benefiting you?
Outreach provided me with a platform to massively scale my outbound Pipeline Generation efforts as a BDR. This lead to over 200+ Meetings Booked, 13 New Logos and $15M in sourced revenue for my team.
Recommendations to others considering the product:
If you are looking to massively scale your Sales Teams ability to increase your meetings, pipeline and revenue, Outreach is the way to go.
My review
What do you like best about the product?
I like how we are always discovering new things in outreach to better customize to our needs.
What do you dislike about the product?
The response time for support can be very long
What problems is the product solving and how is that benefiting you?
It has helped us reach out to leads more than we could ever do manually
The way I get more meetings with Outreach
What do you like best about the product?
I like the tracking / task feature that Outreach provides. In my role as an Inside Sales rep, my sole responsibility is to get meetings for my senior reps. To do this I need to have different messaging going to different people within different time frames. I need to know when to call a High priority prospect vs. a lower one. Outreach helps me keep track of the people I need to call/email/ LinkedIn in order for me to be successful.
What do you dislike about the product?
The search functionality in Outreach is not the best. You have to be EXACT when searching within Outreach to find a prospect, sequence, etc. which can cost me time.
What problems is the product solving and how is that benefiting you?
The biggest problem in my role is to make sure I'm achieving enough activity during the day/week/month in order to hit my quota. Outreach helps me do this by providing key visibility into those prospects that are clicking/engaging with my messaging. It's a great way to get insight into who's interested and needs a call.
Recommendations to others considering the product:
This is THE tool to use for sales development roles. You can create your own campaigns that can be easily created and modified to fit the role/title of any prospects at any account within any industry.
The level of control is awesome as you can start/stop campaigns at any time. They have GREAT support that has only been improving in the 2+ years I've been using Outreach.
The level of control is awesome as you can start/stop campaigns at any time. They have GREAT support that has only been improving in the 2+ years I've been using Outreach.
Outreach Review
What do you like best about the product?
Easy to use and doesn't crash like other sales products.
What do you dislike about the product?
Pages don't refresh when switching tabs.
What problems is the product solving and how is that benefiting you?
Mass emailing, tracking messaging, and streamlining sales processes. Outreach's UI and easy to use features keep us efficient day to day.
Recommendations to others considering the product:
It's a great tool that will help streamline your sales process.
Outreach Keeps Me Honest
What do you like best about the product?
I like that outreach is tightly integrated into salesforce, and i can use the plugins in outlook or through chrome to reach out to leads and keep track of my activity. i like that i can see when prospects open emails and i get notifications when they read or reply to emails
What do you dislike about the product?
I wish there was a way to automatically advance leads in sequences that do not have phone numbers listed. this causes a lot of congestion in the tasks and i would have to create an additional sequence if i wanted this to be done effectively. The call disposition logging is clunky sometimes
What problems is the product solving and how is that benefiting you?
tracking my activity, and it benefits me by keeping my outreach to potential customers timely
Recommendations to others considering the product:
slight learning curve, but it is beneficial
Outreach Lover
What do you like best about the product?
I love that outreach allows me to send from over 80 mailboxes. Outreach is the first CRM I have used (never used salesforce, mailchimp, or anything else to send emails) so I'm not sure how they differ from other platforms.
What do you dislike about the product?
I know that outreach has a lot of bugs including one that will allow us to email someone again after they have already replied. We have also lost clients because outreach will email prospects that are on our DNE list - which is a HUGE problem. We have even emailed our own clients because of this bug.
Also, keeping open and click tracking on really messes with your deliverability. If you include an unsubscribe link and have your open tracking on, while sending a high volume of emails, your email is likely to go to spam (in our case).
Also, keeping open and click tracking on really messes with your deliverability. If you include an unsubscribe link and have your open tracking on, while sending a high volume of emails, your email is likely to go to spam (in our case).
What problems is the product solving and how is that benefiting you?
Outreach allows me to schedule b2b sales meetings for my company. Using outreach has helped us triple the amount of meetings we were previously scheduling.
Recommendations to others considering the product:
I would highly recommend this product to others. However, I'm not sure how much it differs from Salesforce. The real benefit here is implementing SEATS and the ability to email from over 80 different mailboxes, which improves your deliverability.
Efficient and easy to use
What do you like best about the product?
I like that Outreach is user-friendly and has good tracking measures for seeing if clients are reading your e-mails.
What do you dislike about the product?
I do not like that sequences are not automatically sent.
What problems is the product solving and how is that benefiting you?
How to reach clients who are not good at responding and being able to see if they opened the e-mail. This way I know if I should bother continuing the relationship or if it is a dead e-mail or not interested client,
Outreach Experience
What do you like best about the product?
I like the UX a lot
I like having calling and texting and email and linkedin all in one place
I like having calling and texting and email and linkedin all in one place
What do you dislike about the product?
Wish I could send things out in more specific batches - add someone to the same sequence and have it go out at 3 and another group go out right now and another group tomorrow at 4 etc.
wish there wasn't a throttle and that we didn't get cut off after x amount of bounces
wish there wasn't a throttle and that we didn't get cut off after x amount of bounces
What problems is the product solving and how is that benefiting you?
consolidated leads
more organized than sfdc and easier to navigate
more organized than sfdc and easier to navigate
Recommendations to others considering the product:
Might take a little bit to get used to but way worth it
My sales numbers have increased significantly since using Outreach sequences. Thank you.
What do you like best about the product?
Being able to target my prospects with sequences tailored to them.
What do you dislike about the product?
I believe Outreach is still a relatively new tool, so there are a few bumps, such as slow load time, but nothing major.
What problems is the product solving and how is that benefiting you?
Being able to strategically target my prospects. With just Salesforce, I was all over the place. Outreach helps greatly with organization.
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