Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Works great for managing emails
What do you like best about the product?
Sequencing allows you to set and forget email follow ups and then see who's opened and create tasks to make follow up calls
What do you dislike about the product?
The Gmail extension is a bit clunky, also when someones not in outreach and you want to add a sequence from gmail it should auto import their contact info.
What problems is the product solving and how is that benefiting you?
Email management & tracking. Reach more people
Recommendations to others considering the product:
Its a great tool if you put the time in it and manage the contacts well. You need to set it up in the right way so that all of your contacts are organized in the right accounts and then use it to track email opens to make follow up calls. It can be frustrating if you try to go to fast and theres not enough time spent on keeping your contacts organized.
Can't live without it
What do you like best about the product?
With as many potential customers as I need to reach, I can't imagine doing my job without Outreach
What do you dislike about the product?
Not always intuitive. It sometimes takes me a while to figure out how to perform certain tasks such as pausing a sequence.
What problems is the product solving and how is that benefiting you?
I'm able to reach a large audience and make it look personalized to each company. I know when they read my email and can follow-up quickly to strike while the iron is hot
Recommendations to others considering the product:
Get it. I can't imagine trying to reach as many potential customers as I need to without it.
Good Overall experience
What do you like best about the product?
My experience with outreach has been good over the year or so that I have used it.
What do you dislike about the product?
Better integration with SFDC but no complaints overall
What problems is the product solving and how is that benefiting you?
Reaching out to prospects trying to
SDR
What do you like best about the product?
The entire platform itself - it's my personal assistant.
What do you dislike about the product?
I dislike how you can auto send connections thought linkedin
What problems is the product solving and how is that benefiting you?
increase connection rates and not allowing prospects to slip through the cracks
Recommendations to others considering the product:
do it ASAP.
Pretty flipping useful
What do you like best about the product?
I like the ability reach out to my book of business and segment campaigns to specific target groups.
What do you dislike about the product?
Sometimes sequences continue to send emails after the recipient has replied. gets really annoying if you've been in contact with the end-user.
What problems is the product solving and how is that benefiting you?
I'm in business development, so to have a tool that can help me reach out to multiple leads is very powerful in my line of work.
Recommendations to others considering the product:
Leverage this tool, its easier to disseminate information to clients, end-user's, book of business, etc.
First time outreach user
What do you like best about the product?
I think the tracking on when the client opens emails and clicks links is the best feature. I also like the feature where it's picking up the phone number from email signatures.
What do you dislike about the product?
I don't always have faith that the information regarding when an email is opened is being tracked accurately, especially when an email is forwarded or has multiple recipients. Also i feel like having gmail extension sometimes adds bugs like when the I want to send. I'll sometime have to login/logout of gmail several times just to get the email to send. Lots of wasted time.
What problems is the product solving and how is that benefiting you?
Allows better insights into how my emails are being received and the response rate associated. I used to
Commercial Sales Development Representative
What do you like best about the product?
Outreach makes sending email to a specific group of people extremely easy. As long as you keep the group of people you are sending emails to relatively targeted, Outreach really helps sales representatives send relevant content to more people quickly and easily. As an SDR, I can't speak Outreach's praises enough.
What do you dislike about the product?
It's still difficult to keep track of and view the different sequences written in Outreach. Additionally, Outreach's dialer seems to be fairly unsupported at this point which is a real bummer because we recently implemented Outreach Dialer for our team.
What problems is the product solving and how is that benefiting you?
Outreach helps us send, track, and measure the success of our inbound and outbound campaigns to prospects. It's really a great tool for sending relevant emails to groups of people at mass and measuring the success of that email outreach.
Outreach for an ADM team
What do you like best about the product?
I like how much more organized i'm able to be with my prospecting efforts. Things used to slip through the cracks, but Outreach makes that next to impossible.
What do you dislike about the product?
The integration with Salesforce tends to bog things down quite a bit, but i'm not sure there is really a way around that.
What problems is the product solving and how is that benefiting you?
Disorganized prospecting efforts have been much more organized and important leads/tasks no longer get forgotten.
Once you got it down - you're golden.
What do you like best about the product?
I like how easy it is to navigate once you get it down. It took me about a week to get used to but once I was used to it, it changed my day to day schedule and made it more productive.
What do you dislike about the product?
The on-boarding process took a bit of time. Outreach runs very well with Salesforce, but moving every lead/contact over to sequences took time.
What problems is the product solving and how is that benefiting you?
Being able to track what templates and sequences are the most successful through the Outreach analytics.
Director of Parnterships
What do you like best about the product?
mass emails, to do tasks and call reminders
What do you dislike about the product?
we use salesforce and the two systems do not work seamlessly together. We also don't have a rep so any questions or issues are typically not answered, and if they are, not in a timely manner.
What problems is the product solving and how is that benefiting you?
sales, reaching many people in a short time
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