Outreach Sales Execution Platform
OutreachExternal reviews
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Pretty useful, a bit difficult to find yourself
What do you like best about the product?
The email templates that are integrated with Gmail. They save a lot of time and being in a big company and sharing those within teams is super helpful - so we all have an unified communication and also feed from other styles.
What do you dislike about the product?
The sequences can take some time to get used to . -how to best set them up.
What problems is the product solving and how is that benefiting you?
Efficiency - repetitive work can be substantially cut down by using it.
Business Development
What do you like best about the product?
The ease of use and the automation for a sales process. Ultimately just makes my life much easier!
What do you dislike about the product?
the integration of accounts and prospects - wish there was a better way to manage reaching out to just an account say to find the right prospect. This relates to the task workflow for accounts, wish there was a way to log a call directly under and account and be able to view it later on.
What problems is the product solving and how is that benefiting you?
the appropriate contact at an organization for the sales process, in which through a campaign I can see who is interested in an email and what contents. staying in touch and on their radar even if I'm not thinking of doing so.
Recommendations to others considering the product:
Make sure all team members stay up to date and are educated on new functionalities of the tool
Best CRM Ive used in 25 years
What do you like best about the product?
It makes it impossible to miss an opportunity and so many automated features allow for super efficiency
What do you dislike about the product?
I don't have TEXT option yet jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
What problems is the product solving and how is that benefiting you?
Lead Staging is now solved so managing leads according to their stage makes a nice flow to my
Outreach works. I really can't recall a time when it isn't working when I need it.
What do you like best about the product?
I like the sidebar (whatever you call it) I like how quick it updates and keeps up with all the different tabs I click on in SFDC
I use the tagging system to help organize my tasks into smart views and it really helps me know when to call into certain regions throughout the day.
I use the tagging system to help organize my tasks into smart views and it really helps me know when to call into certain regions throughout the day.
What do you dislike about the product?
I would like to be able to have more sorting capabilities. When I am in my smart views I would like to be able to sort by priority those in my views that have viewed my emails. I know from the home page I can set that as a priority but it doesn't help me when I'm trying to call into EMEA contacts only before their workday ends.
Also, I have always been curious as to why you have invested in developing an app. I know part of the main idea of your function is to integrate with things like SFDC, but I have found times when I just need to make a couple calls or even just snooze or push some tasks and I'm not at my computer.
Also, I have always been curious as to why you have invested in developing an app. I know part of the main idea of your function is to integrate with things like SFDC, but I have found times when I just need to make a couple calls or even just snooze or push some tasks and I'm not at my computer.
What problems is the product solving and how is that benefiting you?
Helps our ADM team organize and sequence our massive amounts of leads (MQC's) that come in on a daily basis
Benefits are staying up to date on contacting those leads and organizing my day
Benefits are staying up to date on contacting those leads and organizing my day
Great Product! Keep improving!
What do you like best about the product?
The user interface is extremely easy to use and creates efficiency. I think that Outreach has the end user in mind.
What do you dislike about the product?
I wish that updates would come more frequently and be announced. There are a few bugs that could be fixed like scheduling emails to be sent out. This feature has failed a few times and I have found the emails in my Draft box.
What problems is the product solving and how is that benefiting you?
We are solving the overall easy with sending emails and having the ability to track the emails. The ability to send a mass amount of emails with ease has been life saver for me.
Recommendations to others considering the product:
Understand your needs to determine if you will use all of the features provided by Outreach.
Automates Work and Increases Conversion
What do you like best about the product?
I like the fact that I can schedule my activity through sequences and make calls at a click of a button.
What do you dislike about the product?
The bugs can be annoying at times, Calling certain countries can also be challenging but its good to see that outreach solves these problems quite speedily.
What problems is the product solving and how is that benefiting you?
Increased amount of opportunities for the business
Recommendations to others considering the product:
Will save you time but will give you trouble calling Italy, the positives outweigh the negatives but a great scale.
Very useful took for prospecting
What do you like best about the product?
Its great that you can put contacts into a sequence which generates tasks for you to complete and enables you to organise your day as well as making sure that your pipeline doesn't get forgotten. You can also see who has read your emails and how many which gives a rating of how interested a company is the ideas or products you are putting forward and you can then make it a priority to speak with them. Following this it also generates a high priority task when interest reaches a certain level (4 reads etc).
What do you dislike about the product?
It is time consuming to set up and it would be good to have something that can test the email address before you send so that you don't receive as many bounced emails.
What problems is the product solving and how is that benefiting you?
We can contact a larger number of people in a small amount of time and set up pipeline to nurture itself in the background.
Great outbound tool
What do you like best about the product?
Outreach is amazing for reaching people at scale, but also allowing you to personalise messaging. It's an amazing tool and keeps me on top of my work
What do you dislike about the product?
Email integration doesn't work sometimes
What problems is the product solving and how is that benefiting you?
Outbound work, reminders
Outreach gives you the automation tools to be fully effective
What do you like best about the product?
Automation, E-mail sequences, tracking, task reminders
What do you dislike about the product?
VOIP can sometimes be patchy for calls, we use multiple instances so sometimes can have a confusion between the two systems
What problems is the product solving and how is that benefiting you?
Automation of prospecting for leads (inbound and outbound)
Recommendations to others considering the product:
Helps the sales teams reach their goals by leveraging the many features available in this stack
Great workflow overall. Could use seamless LinkedIn integration.
What do you like best about the product?
Integration with Salesforce. I also like that it keeps me on task.
What do you dislike about the product?
No LinkedIn integration. Could use integration with LinkedIn
What problems is the product solving and how is that benefiting you?
Sales activity and automation. I can reach many targets daily.
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