Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very useful, gets me deals.
What do you like best about the product?
Mass email management and cool features.
What do you dislike about the product?
UI is a little tough, only because there are so many features and functions it's hard to navigate all the great options.
What problems is the product solving and how is that benefiting you?
Managing about 1,000 customers, regular and relevant contact.
Recommendations to others considering the product:
Focus on your specific use case, try not to boil the ocean all at once. There are many levels of great functionality.
Outreach is a solid product
What do you like best about the product?
This solution creates a ton of efficiency in our sales process, as we're able to intelligently automate our outbound prospecting. Having a tool like Outreach or Zenprospect is essential to our ability to hit our sales targets. I've used both products, and while they each out-perform in certain areas, I can confidently recommend either to teams doing outbound sales. One area where outreach has the edge is it's ability to integrate into your calendar and schedule meetings. As of early to mid 2018, Zenprospect had not yet offered that.
What do you dislike about the product?
If you're not on an enterprise plan, the customer support can take a few cycles to get an answer. In the early days of learning the product, I routinely found myself going through multiple back and forth emails just trying to convey the issue I was facing, and at times it felt like I was educating their team on how the product works. They do have a robust knowledge library though, and support has been getting better with time. I wish we also had the ability to identify prospects through this platform. That's one area where Zenprospect wins.
What problems is the product solving and how is that benefiting you?
We automate our outbound sales process with Outreach. This has dramatically increased our ability to personalize prospecting and follow up in a timely manner, ultimately driving more opportunities and sales. In particular, the ability for our sales team to quantify what messaging is or is not effective is important.
Recommendations to others considering the product:
Look at ZenProspect as well. Both are great products.
It works well
What do you like best about the product?
I like the different sequences that you can add, how it organizes things and keeps track for you.
What do you dislike about the product?
It doesn't always sync correctly even when it says it did.
What problems is the product solving and how is that benefiting you?
We have a lot of emails to send and outreach sends them for us in a quick and easy way.
Streamlines the mundane tasks allowing me to focus on what really matters.
What do you like best about the product?
the templates and sequences make my job so much easier. I can send targeted or generic emails at the click of a button.
What do you dislike about the product?
One thing that can get annoying is how often outreach logs out for no reason. because its integrated with salesforce I'm often having to sign back in sometimes 2-3 times a day. other than that not much to complain about
What problems is the product solving and how is that benefiting you?
It allows me to hit a larger number of touches each day and stay organized on who and when to follow up.
Recommendations to others considering the product:
take time to learn the functionality. it's not something you can just learn in one day.
Makes Life Easy and Colloaborative
What do you like best about the product?
Outreach is a dream for the members for my team. For those who are disorganized, outreach is a one stop shop for all their needs. For others, it provides a platform for collaboration and optimization. Would definitely recommend to other teams.
What do you dislike about the product?
Sometimes outreach seems a little slow. For example, just pausing a sequence takes a moment of calculation, it seems. Also there are so many features that sometimes i feel like optimizations in the UX have been missed.
What problems is the product solving and how is that benefiting you?
In my organization, we send lots of cold emails and this keeps us organized and provides learnings for future growth. Increased outreach better operations optimization.
Great E-Mail and CRM tool
What do you like best about the product?
That I can set-up email sequences with time based responses to follow up with clients. This helps me organize my prospects and no one falls through the cracks.
What do you dislike about the product?
It would be nice to have some better filters and search tools. Being able to filter out results by tags would be great (i.e. show me all contacts without the tag CLOUD)
What problems is the product solving and how is that benefiting you?
The biggest business problem is staying in front of the customers and not forgetting to follow up. My replies have increased dramatically and I haven't forgotten to follow up with anyone.
Recommendations to others considering the product:
This is a great tool to use for anyone with an inside sales organization that wants to keep track of their touches. If you believe in the 8 touch model, this is a great tool as you can create a blueprint for all other reps to follow.
Manager asked me to be less Outreach-reliant
What do you like best about the product?
Email Open tracking, sequences, rep created buckets (sales stages) for our team to organize, ability to dial through tasks or bulk-email. Once you connect with someone, they are kicked out of the automated sequence for you. Ability to dial remotely from mobile phone. Team insights, team templates and snippets accessible from one platform.
What do you dislike about the product?
Sometimes it just doesn't work - tags don't save, bulk emails slip through the cracks and are still sent with {{first-name}} to the prospect, also limited in task function - inability to move through different groups of prospects in a non-linear way, lacking flexibility. Does not sync well with Salesforce - still need to work side by side with Salesforce. Remaining task / sequence heavy can pull us out of our work flow of being cognisant of prospects' content engagement and lacks visibility on when to strike
What problems is the product solving and how is that benefiting you?
Business problems solved: figuring out healthy balance and number of "touches" needed to effectively engage prospects. Realized benefits: can tag by location and time zone, level of engagement, channel interest.
Recommendations to others considering the product:
It can be clunky, I honestly liked Salesloft better
Amazing software
What do you like best about the product?
The ability to save time spent on scheduling, drafting and creating messaging/appointments
What do you dislike about the product?
The sync with Salesforce could be more robust
What problems is the product solving and how is that benefiting you?
Being able to focus on selling and strategy is the most important point of time allocation for an Account Executive, and Outreach makes us able to focus on that to an unprecedented agree. From automatic sending, to templatizing, and scheduling meetings with a calendar integration, the system is very holistic.
CANNOT complain
What do you like best about the product?
in-depth reporting features and ease of use
What do you dislike about the product?
I do not like that some sort functions are limited.
What problems is the product solving and how is that benefiting you?
Business development
Recommendations to others considering the product:
Considering other options, Outreach is a better choice
Love Outreach.io
What do you like best about the product?
Everything about it from the snippets, to templates, to sequences, to being able to tag prospects.
It keeps me on task and focused on what I need to do on a daily basis
It keeps me on task and focused on what I need to do on a daily basis
What do you dislike about the product?
I like everything honestly. The only thing I have an issue with is that they cap out emails to 5,000 per user per week, not even an upgrade or paying more can change this. Honestly though, if you have a marketing team with bandwidth to do drip/nurture campaigns via a marketing automation platform, you shouldn't ever reach this amount like I have. I'm only reaching this because we have a smaller team and I am running these campaigns through Outreach that really should be done by the marketing team.
What problems is the product solving and how is that benefiting you?
Daily outreach automated and manual
Recommendations to others considering the product:
It's just the best tool I've used. Also have experience with Tout and Salesloft, which just don't measure up to Outreach in my mind.
showing 2,591 - 2,600