Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Newby turned Expert who is in love with the platform
What do you like best about the product?
The ability to target and easily run email communication is very helpful. The customer service is also unparalleled.
What do you dislike about the product?
It can be difficult to figure out how to do things sometimes, and the documentation isn't great. I end up on live chat a lot, when it would be great if there was a more publicly available listing of common questions.
What problems is the product solving and how is that benefiting you?
Email communication and the ability to drastically scale up our outreach frequency.
Recommendations to others considering the product:
Make sure you have a sales ops team to manage advanced task mapping.
Outreach is an amazing tool
What do you like best about the product?
The UI is extremely easy to use, and very intuitive. Also the ability to see daily and weekly metrics is extremely useful.
What do you dislike about the product?
You have to be careful with the authority given to Outreach when initially set up, as it can potentially override information that is entered into Salesforce if what it records or has on file is different.
What problems is the product solving and how is that benefiting you?
Able to reach a much larger audience, while still personalizing each touchpoint.
Recommendations to others considering the product:
Very useful tool, extremely helpful in reaching a large audience with a personalized message.
Cybersecurity Sales Outreach Review
What do you like best about the product?
I love that Outreach helps me keep up on the mass amount of leads. I can count on Outreach to make sure none of my leads fall through the cracks. When you have a mass influx of leads from shows, webinars, programs etc, Outreach is the only tool I know I can count on.
What do you dislike about the product?
I wish I had a little better visibility into companies as a whole who I am emailing, such as a section that showed which companies I am emailing and how many people within that company.
What problems is the product solving and how is that benefiting you?
With Outreach we are able to solve our "process" problem. The process of following up with potential clients is one of the main aspects of sales and with the help of Outreach we are able to double our followup processes without adding workload.
Automated Follow-Up
What do you like best about the product?
The ability to set email messages that are automatically delivered to prospects is amazing. Many clients don't answer to the 3rd or 4th email, which I would've never sent without this prospect. This tool has elevated my sales capabilities and I would bring it with me to the next job.
What do you dislike about the product?
There are lots of lags and breaks using this tool with salesforce and leadIQ. It's almost seamless but there is a lot of extra work I have to do to as I constantly refresh and lose my place. Also, it doesn't update or overwrite new data very well. For example I can't just refresh the page to scrape numbers for existing contacts.
What problems is the product solving and how is that benefiting you?
Using Outreach to prospect for new partners. Sometimes prospects hate the spam, but other times I get meetings because they feel I've been persistent. That's not me, that's Outreach sequencing lol.
Best Sales Organization Program
What do you like best about the product?
Outreach has helped me stay organized, make sure to follow up with key leads and is easy for my organization to pass new leads to me efficiently. I love the integrations with SalesForce and look forward to integrations with more of our other applications as it really helps simplify things for us.
What do you dislike about the product?
Some of the changes are rolled out without much notice so you'll need to kind of "figure it out" on your own but the changes are good once you learn how to use the new features. It would be great if they had more training opportunities available (or if they'd make them known because I"m not aware of them)
What problems is the product solving and how is that benefiting you?
I believe Outreach is the most effective productivity tool for sales professionals who are making lots of calls. The organization of the program is simple and easy to use. The integration with SalesForce is crucial for our business operations and so far, we feel the two programs work very well together.
Recommendations to others considering the product:
Get to know your local Outreach rep. and schedule a demo/training. This helped our team work through some of the smaller issues/questions that many of our reps. had but didn't know who to ask the questions to.
8 Month User of Outreach
What do you like best about the product?
Ease of Use, Pretty UX, Organization works well with my day to day activities. When someone opens up the email and you see the eye icon. Never seen that before and it's a game changer!!
Additionally, I appreciate metrics and # of active tasks and sequences that I can always keep track of. This ensures that no individual will miss any potential call or email that I send out to everyone. When I want to keep messages short, I can simply put in a snippet.
Additionally, I appreciate metrics and # of active tasks and sequences that I can always keep track of. This ensures that no individual will miss any potential call or email that I send out to everyone. When I want to keep messages short, I can simply put in a snippet.
What do you dislike about the product?
No list of tutorials inside the UX. This would help new teams brush up on Outreach day to day.
Honestly not sure what else I dislike, this UX is ver helpful and I'll review it again after one year.
Honestly not sure what else I dislike, this UX is ver helpful and I'll review it again after one year.
What problems is the product solving and how is that benefiting you?
Sales prospecting accounts, Emailing and calling more effectively
Quality and ease of large scale emails can be done so much more easily. It's a game changer for a sales role. I'm very happy that I have a tool that allows me to enjoy looking at the UX all day, with support anytime I need it. Issues arise and the support team is quick to respond to anything, even with a chat bubble.
Quality and ease of large scale emails can be done so much more easily. It's a game changer for a sales role. I'm very happy that I have a tool that allows me to enjoy looking at the UX all day, with support anytime I need it. Issues arise and the support team is quick to respond to anything, even with a chat bubble.
Recommendations to others considering the product:
Learn as much as you can in the first month to prepare for organization of sales leads
Make sure you watch when people open up your emails... This allows one to follow up more efficiently and respond to people considerably faster.
Keep your notes organized for each contact. This will make prospecting a lot more efficient! :)
Make sure you watch when people open up your emails... This allows one to follow up more efficiently and respond to people considerably faster.
Keep your notes organized for each contact. This will make prospecting a lot more efficient! :)
Great
What do you like best about the product?
Very simple to use and organizes what I am doing very well thoughout day.
What do you dislike about the product?
I wish that you could search by how many times someone has viewed an email.
What problems is the product solving and how is that benefiting you?
I do all of my calls and emails through here. Helps with tracking.
Recommendations to others considering the product:
I recommen using this product for anyone doing any type of bdr work
Good Functionality but Buggy
What do you like best about the product?
Email tracking/logging in SFDC, cadence of email/call management, intuitive for users, integrated outbound dialer.
What do you dislike about the product?
Outbound dialer has many bugs/often does not work. Outreach support is terrible, response times can be more than a day and typically do not address the issues until several emails in. No phone support that we have been made aware of, email only.
What problems is the product solving and how is that benefiting you?
Cadence management is helpful and automated local dial is good when the dialer is working.
Recommendations to others considering the product:
Do not use Outreach Voice. Do not use Outreach if you use Outlook Desktop Client.
Good tool overall, could be made better
What do you like best about the product?
Ease of integration, ability to make custom sequences, schedule time of delivery, tracking deliverability.
What do you dislike about the product?
Difficult to code for day of the week messaging, could be made more user friendly. A lot of emails randomly don't send. No notification if a sequence isn't send due to restrictions in place, would be nice to know if the email is actually going to go out. Some servers read as open/clicked immediately upon receipt.
What problems is the product solving and how is that benefiting you?
Cold email outreach, email marketing, email followup.
Recommendations to others considering the product:
Do a trial, make sure it implements well with your systems and processes.
Sale's reps best friend
What do you like best about the product?
Once you decide who you want to reach (and put them into a "sequence") you don't have to remember to reach out to that person. Outreach creates tasks for you to call/email/etc. The result is a lot more activity in far less time.
What do you dislike about the product?
I miss the direct sync with LinkedIn--the chrome extension is nice but it used to be way easier. I know this isn't an Outreach problem, but more on LinkedIn's side.
What problems is the product solving and how is that benefiting you?
book more meetings with qualified prospects, gauge interest via email opens
Recommendations to others considering the product:
If you have a sales team, especially outbound, this tool is a must have for tracking and maintaining activity.
showing 2,601 - 2,610