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Issues with Kaia connecting to Zoom and question with a sequence step
What do you like best about the product?
As a regular user of Outreach.io, I've found it to be an incredibly powerful and comprehensive sales engagement platform. Its breadth of features is truly impressive, offering the ability to automate complex tasks and streamline my daily workflow. The automated sequences feature, in particular, has been a game-changer, allowing me to set up a chain of emails, tasks, and social touchpoints to engage prospective customers in a more personalized manner. The seamless integration with Salesforce has also been invaluable, ensuring all my customer data is synchronized and easily accessible, which dramatically enhances my productivity and coordination.
What do you dislike about the product?
Despite the many advantages I've experienced using Outreach.io, there are certain aspects that I believe could use some improvement. First, the complexity of the platform can be a double-edged sword. While it offers numerous features and functionalities, this can sometimes lead to a steep learning curve, particularly for less tech-savvy team members. In some cases, the extensive array of tools can even be overwhelming. Second, the customization options, though versatile, can sometimes be tedious to configure, requiring a significant investment of time and effort to set up sequences and templates just right.
What problems is the product solving and how is that benefiting you?
This was a workflow issue. Kaia was not connecting to Zoom and my calls were not being recorded either. The other issue had to do with a step within a sequence. Now that the problems have been resolved, I can utilize Kaia for feedback on my calls and demonstrations.
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Outreach works great
What do you like best about the product?
I really enjoy being able to automate all of my sequences. Cloning old ones and tweaking them allows me to do my job quickly and efficiently.
I've been using Outreach for about 1 year and I feel like I still have much to learn about all of the capabilities and features.
I've been using Outreach for about 1 year and I feel like I still have much to learn about all of the capabilities and features.
What do you dislike about the product?
I have one critique that is top-of-mind at this moment - the new UI has taken away one of my favorite features. The ability to set tasks as "Urgent" and get a pop-up reminder at a specific time was something I used all the time. I hate that it's gone and I want them to bring it back ASAP!
What problems is the product solving and how is that benefiting you?
Outreach allows me to reach out to potential buyers in an efficient and systematic way. It allows me to customize my outreach but also send them out in batches, striking the right balance of time efficiency and personalization.
I also appreciate that my manager has insight into my activities without me having to analyze or report them.
I also appreciate that my manager has insight into my activities without me having to analyze or report them.
Easy to use!
What do you like best about the product?
I like that it's straightforward to set up campaigns. The steps are laid out very well, and the team is always there to help if you have trouble.
I also enjoy the variable fields you can add to the emails.
I also enjoy the variable fields you can add to the emails.
What do you dislike about the product?
Sometimes the integration with Salesforce doesn't pull all the details, and you must "force pull" from the platform. I wish there were an easy way to see which prospects don't have a complete profile so I can batch-pull them immediately.
What problems is the product solving and how is that benefiting you?
It allows us to see if the clients are opening our emails, especially the ones who've gone quiet. As well as allowing us to target ex-clients to bring them back without manually having to constantly check in and risk annoying them.
Outreach was great until the last update
What do you like best about the product?
- Enable to automate a lot of things in terms of sequences
- Combine call, email and LinkedIn (even if it's more an add on)
- Combine call, email and LinkedIn (even if it's more an add on)
What do you dislike about the product?
Outreach before last update was so great but now:
- You need 2 times more click to do the same thing
- responsiveness of the platform is not good
- the pale new colors chosen impact the UX
- 50% of my Calls have perf issue
- Don't use the new features added
- You need 2 times more click to do the same thing
- responsiveness of the platform is not good
- the pale new colors chosen impact the UX
- 50% of my Calls have perf issue
- Don't use the new features added
What problems is the product solving and how is that benefiting you?
Outreach enables me to handle easily a lot amount of emails and calls when doing my outbound. As well as tasks management
Outreach review
What do you like best about the product?
Connectivity to other tools
Email scheduling process
Calling function
Email scheduling process
Calling function
What do you dislike about the product?
UX Interface (not user-friendly at all - can't create great layouts at prospect page, resulting in many different filters)
What problems is the product solving and how is that benefiting you?
Email scheduling and tracking / tasks tracking / calling schedule
Brilliant tool to prospect
What do you like best about the product?
Outreach makes my prospecting easier; it automates my sequences, my tasks, calls, I can do some AB testing for my sequences too, I can see which prospect is engaged the most and which prospect is calling me back. It's just brilliant!
What do you dislike about the product?
I started using the tool a month ago, so far it's been great :)
What problems is the product solving and how is that benefiting you?
Our team needed a tool that would allow us to : be fast, track prospects' engagement, receive callbacks, automate sequences, all in one place.
And my experience with Outreach so far is that it does help in this regard.
And my experience with Outreach so far is that it does help in this regard.
Effective.
What do you like best about the product?
Task flow functionality makes it incredibly easy to remain focused without switching back and forth between windows.
What do you dislike about the product?
There are a few quirks that make it a bit complicated to learn at first, mainly, just knowing how to use specific functions in the right places. Example would be certain sequence options are only available in specific parts of the Sequences section of Outreach.
What problems is the product solving and how is that benefiting you?
Outreach helps with email outbounding in so many different ways - the data/statistics you receive from it give you valuable insights that you'd otherwise not have. Connecting the dots for triggers becomes much easier when you have a tool like Outreach. The UI is overall pretty good, and you're able to set a ton of different parameters up to ensure best practices for you and the rest of the team.
A great tool for Sequencing
What do you like best about the product?
I really enjoy how everything you need to get done for prospecting can be done in Outreach. I create sequences with ease, get detailed reporting and I'm able to connect with all of my prospects.
What do you dislike about the product?
Sometimes there is no way for me to see who the inbound calls are coming from- it won't attach to a prospect. I would also love for there to be a way to collaborate on sequences within outreach
What problems is the product solving and how is that benefiting you?
Outreach gives us a platform to make calls, send emails, create outbound cadences, and report on our BDRs activity all in on place. It allows me to record calls and provide coaching for my BDRs and an easy way to see how many accounts/prospects mt BDR are working at a time
Terrible outbound tool, pathetic support
What do you like best about the product?
Not much honestly, this CRM has caused more pain than good. Support is robotic, lousy and can't even show up to a scheduled call.
I can't wait for our Rev Ops to evaluate other CRMs.
I can't wait for our Rev Ops to evaluate other CRMs.
What do you dislike about the product?
Having used 3 CRMs before as a sales rep, never once have I spent so much time resolving issues with their support team.
Their UI for outbound is terrible, the tiny window for sending emails that can't be maximised.
Several issues in the last months. Calls not being recorded, calls not showing up on your activity, many more.
Today I had a call scheduled with Ayesha from the support team and she didn't even show up nor reply to my email during the scheduled slot.
Please avoid this tool at all costs.
Their UI for outbound is terrible, the tiny window for sending emails that can't be maximised.
Several issues in the last months. Calls not being recorded, calls not showing up on your activity, many more.
Today I had a call scheduled with Ayesha from the support team and she didn't even show up nor reply to my email during the scheduled slot.
Please avoid this tool at all costs.
What problems is the product solving and how is that benefiting you?
Outreach is supposed to be an outbound tool, but so many things break on the platform you start wondering why so many companies purchased this tool. I've never spent so much time dealing with CRM issues as a rep.
Mostly positive. A few issues.
What do you like best about the product?
I really like the ability to sequence to streamline outreach.
What do you dislike about the product?
When I make a change to one person in the outreach view the whole page refreshes, it really slows down my editing process.
What problems is the product solving and how is that benefiting you?
I am very busy in my sales role and it helps automate some of those outreach processes which is very helpful.
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