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Outreach Review
What do you like best about the product?
Really like the simplicity of the platform. Also really enjoy the customer service support - if I have any questions or issues the CS team is incredibly responsive and more than willing to help with any situation that arises. They even send along screenshared GIFs as examples to help solve problems that come up.
What do you dislike about the product?
There are a couple of features that would be nice to have, including the ability to filter prospects by given characteristics. I believe now you can only fiter by tag, but having the ability to filter down further would be very beneficial.
What problems is the product solving and how is that benefiting you?
We are solving the issue that many small business owners have of finding affordable, on-demand finance professionals. Through Outreach, we've been able to target a large audience, and increase our footprint substantially. We've been able to reach a mass number of prospects through targeted drip campaigns, helping to grow our top line revenue.
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SocialChorus Review
What do you like best about the product?
The daily tasks and how you can quickly run through a call list
What do you dislike about the product?
There is no integration to salesforce from previous systems. You have no way of seeing notes that previous people have made on accounts and prospects. It takes a long time to jump between systems to verify so I stopped using outreach because it took too long
What problems is the product solving and how is that benefiting you?
Benefits are sharing templates but the lack of integrations makes it unusable for us. I can't risk ruining a relationship with a prospect because I didn't see previous notes, and notes that I make in outreach don't go to salesforce.
Recommendations to others considering the product:
Don't use it if you have previous systems. If you are just starting out it would be a great tool.
Outreach REview
What do you like best about the product?
Ability to organize all tasks in one area, as well as run campaigns automatically
What do you dislike about the product?
Campaigns must be linked to a call, can't run a call-less campaign
What problems is the product solving and how is that benefiting you?
Organization of contacting massive groups of people
Recommendations to others considering the product:
I would recommend
Productive + Effective= Stellar Results
What do you like best about the product?
I have been using Outreach.io for just over a month now and it has changed the was that I engage with prospective clients. Outreach enables me to reach out to many more prospects each and every day - and the result is MORE BUSINESS. As a sales person, we can never find enough time to prospect effectively. My results have doubled since using Outreach.io. I went from scheduling 10-15 meetings per month to 20-30. Amazing results and it is an intuitive product with a clean UI. Would highly recommend at least taking a look.
What do you dislike about the product?
So far, I do not dislike anything about Outreach. I am not a power user in any way but I use it to amplify my production where I would have never been able to have as much activity with as many prospects as I do today with Outreach.
What problems is the product solving and how is that benefiting you?
I am increasing sales opportunities with Outreach. For me it is an AMAZING prospecting tool to engage with as many prospective clients as I can fathom. I have gone from 10-15 demos (old school) to 20-30 per month with Outreach.
Recommendations to others considering the product:
Request a Demo!
Dynamic Email Tool For Prospects
What do you like best about the product?
Absolutely love using Outreach. It is the best way for me to see response and open rates for campaigns and helps me course correct any campaigns that I feel that I need to work on.
What do you dislike about the product?
A few times Outreach will loose sync with my inbox, so I will email/sequence a prospect that will see no touches or activity because it is waiting to resolve the sync. If I click retry it often times works, but I would love for it to auto resolve if possible in the future.
What problems is the product solving and how is that benefiting you?
This helps the workflow of my organization greatly. I can focus more on researching and less on crafting individualized emails.
Recommendations to others considering the product:
Understand the product before sequencing. It is important to fully grasp how Outreach is setup for your org (i.e. scheduling, prospect, finished rules, etc.)
Outreach has streamlined the way I select who to call and Shelbi has been a tremendous resource!
What do you like best about the product?
The fact that I'm no longer browsing Salesforce queues to find people to call. Outreach (with the proper implementation and configuration with our Marketing software) aggregates all the people I want to call into easy to go through tasks.
What do you dislike about the product?
The initial implementation was more difficult that I would have hoped for, but not because we didn't have great support from Shelbi, but because our internal Marketing system was not perfectly set up and created a Domino effect in how we used Outreach initially.
What problems is the product solving and how is that benefiting you?
Faster lead processing, faster qualification, and improved efficiency.
Recommendations to others considering the product:
Get it!
Robust and comprehensive solution for sales reps looking to do more in less time
What do you like best about the product?
Outreach's functionality is by far superior to competitors (have used one previously, and extensively demoed two others). The functionality is really user-driven and is able to be flexible to the roles and responsibilities of the user.
What do you dislike about the product?
The user interface could use a lot of work as it's often confusing to navigate. Also, I interact with the platform in various different places (browser tab, salesforce extension, linkedin extension, soon to be outlook) which creates a somewhat confusing experience as I don't have one "true" way of using the tool like how Outlook and Slack is a standalone app, or SalesLoft is a standalone browser window.
What problems is the product solving and how is that benefiting you?
As an Account Executive, Outreach enables me to automate my follow-ups to prospects and contacts who haven't responded to my first customized email.
Recommendations to others considering the product:
We suggest having extensive conversations detailing your sales processes from start to finish with several providers, including Outreach, and have them demonstrate how their solution is best suited for your processes or can enhance your current state of play.
Best mail merge tool I've used
What do you like best about the product?
Outreach gives you real-time depth into all your data. Contacts are paused when they are out of office, your tasks (personal emails and calls) are forwarded to you, and there's many more. Comparing templates and seeing what's actually working has never been easier.
What do you dislike about the product?
Just like any software, you're always going to experience bugs and glitches. Outreach has a few, sometimes a bulk action may take longer than expected, but all around it's a great tool. Also, can take some time to fully integrate into salesforce, the way you like.
What problems is the product solving and how is that benefiting you?
Increasing sales. Outreach is letting me contact more people, on a personalized level. I learn what emails are connecting with prospects and doubling down.
Recommendations to others considering the product:
Better than Yesware and many other sales tools out there!
Outreach
What do you like best about the product?
Capabilities to schedule emails & campaigns
What do you dislike about the product?
Lack of Salesforce integration, consistently losing data
Didn't work with my particular organizational style and workflow
Didn't work with my particular organizational style and workflow
What problems is the product solving and how is that benefiting you?
As a startup, consistent outreach to prospects is imperatives. Benefits of having scheduling capabilities to organize workflow was nice.
Recommendations to others considering the product:
If you need Salesforce integration, I would not recommend Outreach because too much data was lost.
Automated waves of follow-ups? Perfect!
What do you like best about the product?
In sales, I've heard and read the phrase, "the money is in the follow up.." a countless number of times over the years. Well, thank you Outreach, you've definitely made my life easier and more efficient. With hundreds to thousands of emails going out every week, it's easy for following up on an ignored email to slip through the crack but Outreach does an amazing job at automating that process. It's also great to be able to see if prospects have opened your email too.
What do you dislike about the product?
I have no complaints. Outreach has been very agile, adding on additional features such as the ability to customize emails often. Outreach has also been very responsive to customer service inquiries, doing their best to address the concerns as fast as possible.
What problems is the product solving and how is that benefiting you?
We're solving business problems such as lack of follow up, persistence, customization of emails, and wondering if the emails were viewed/opened. We're able to A/B test to see which sequences and subject lines are most effective and it's great to see which ones get the most opens/replies.
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