Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Great for ABM, could be better for prospecting
What do you like best about the product?
I love that outreach enables our teams to create specific sequences for contacting prospects. We used to use software that only allowed for one-offs. It was a very inefficient way to reach contacts. With sequences we are able to create call tasks and check metrics for entire sequences, seeing what subject lines begin to lower open rates.
What do you dislike about the product?
I do like the outreach everywhere plugin, especially combined with sales navigator. However-- I believe it could be much more efficient in sales navigator. For example: Lets say you search a specific set of metrics in Lead Builder and want to add 20 people from the results that show up. Currently, you would have to click on every profile one by one and push them to salesforce. It would be much more efficient to be able to select those 20 individuals and add them all at once.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
What problems is the product solving and how is that benefiting you?
We are increasing our efficiency in contacting prospects, as well as being able to track how an entire touch sequence performs overall.
Recommendations to others considering the product:
This is already a great tool for ABM... much better than Engagio's newer product which we have also reviewed. I would continue along this path while also not closing yourself off from companies that don't use ABM approaches. You have an amazing product!
Satisfied Customer
What do you like best about the product?
I really like the sequence feature on outreach -- it saves me a ton of time and makes sure that we don't have to worry about follow up because it does them automatically. Definitely an excellent product that seems to work really well.
I also love the support that we get -- we've run into a handful of problems in the past and Brittany has been great about being available by phone/email to get them squared away and explain new features to us. The support is definitely appreciated.
I also love the support that we get -- we've run into a handful of problems in the past and Brittany has been great about being available by phone/email to get them squared away and explain new features to us. The support is definitely appreciated.
What do you dislike about the product?
We've had lots of trouble with the outreach plugin in Gmail. Not outreach everywhere (the extension), but there's a switch that you flick within Gmail that, when turned on, was pretty buggy and dropped a bunch of our emails. We got on the phone with Brittany and she advised us to turn it off, and things have been working fine just then.
Additionally, we've observed issues with Outreach emails not syncing to our Salesforce instance, but that could certainly be a problem on our side with the connectors we established.
Additionally, we've observed issues with Outreach emails not syncing to our Salesforce instance, but that could certainly be a problem on our side with the connectors we established.
What problems is the product solving and how is that benefiting you?
As an SDR, we're working on creating the most compelling messaging to optimize our open and reply rates. Outreach makes it really easy to monitor the success and failures of different messaging by using different templates.
Again, as I mentioned earlier, the automatic follow ups are also incredibly helpful.
Again, as I mentioned earlier, the automatic follow ups are also incredibly helpful.
Recommendations to others considering the product:
I would recommend outreach to others considering email tools / outreach in particular. I think that it's a really good product and it's definitely headed in the right direction.
Thank you for the help!
What do you like best about the product?
Outreach gives me the ability to focus on optimizing speed to value for interested prospects.
What do you dislike about the product?
I think its more of an SFDC issue saving work as Outreach adjusts an object in the background. So maybe the issue is the seamless and realtime update and save capability between the two products.
What problems is the product solving and how is that benefiting you?
Lead touch process has been simplified.
Recommendations to others considering the product:
Highly recommend Outreach to businesses
I love Outreach!
What do you like best about the product?
I love the simpleness of the UI and the Chrome plugin
What do you dislike about the product?
I wish it had more features, but it's great at it's niche
What problems is the product solving and how is that benefiting you?
Scaled drip email campaigns and simple reporting
Watching Outreach Grow
What do you like best about the product?
My favorite part of Outreach is the intuitive layout. Rarely do I struggle to navigate where I need to go.
What do you dislike about the product?
The prospect search frequently lags or has trouble locating the correct prospect.
What problems is the product solving and how is that benefiting you?
Organizing leads is a breeze. The benefit of tagging them has increased efficiency on how we target prospects.
Recommendations to others considering the product:
Outreach frequently adds new features, and they do a phenomenal job of providing video tutorials of how to use them. Responsive support team also.
We would be lost without Outreach!
What do you like best about the product?
Great UI/UX -- very intuitive, easy to use and navigate, and metrics/tracking are set up in such a way that allows us to become more effective and efficient with both inbound and outbound sales.
Customer support is always fast and responsive, and always willing to get on a call (which not all companies do!)
LOVE the chrome extension and being able to set reminders/followups/tasks (I use this religiously).
Customer support is always fast and responsive, and always willing to get on a call (which not all companies do!)
LOVE the chrome extension and being able to set reminders/followups/tasks (I use this religiously).
What do you dislike about the product?
There are sometimes bugs here and there, but as I mentioned, support usually takes care of these pretty quickly.
What problems is the product solving and how is that benefiting you?
Increase conversion rates of signups to demos.
Additionally, how to create the perfect cadence with the right types of "touches" and messaging, as well as A/B testing the latter.
We've been able to consistently fine tune our messaging and increase email responses through custom sequences for each of our target "personas"
Additionally, how to create the perfect cadence with the right types of "touches" and messaging, as well as A/B testing the latter.
We've been able to consistently fine tune our messaging and increase email responses through custom sequences for each of our target "personas"
Outreach for outbound emails
What do you like best about the product?
I love that we can track other team members' emails so we know who everyone else has reached out to. We also use it to automate things like follow ups, next steps and tasks.
What do you dislike about the product?
I would love for there to be a way to track the stage an account is in, rather than just tracking the stage of individuals within an account. However, the Outreach team has added a couple features for account-based sales and it looks like this feature is in the pipeline (*fingers crossed*).
What problems is the product solving and how is that benefiting you?
We needed a way to streamline outreach to new/potential clients and keep everyone on our team up to date on the status of those clients. We also needed a way to follow up with existing clients as they move through our integration process. Outreach has been a helpful tool to make sure we're following up with clients and not double-tapping new leads.
Recommendations to others considering the product:
Definitely would recommend outreach, especially if you're looking for an easy way to automate follow up emails & tasks, in addition to keeping communication open with other team members.
Awesome tool, needs some reliability upgrades
What do you like best about the product?
Great interface that allows for significant functionality. Allows you to both completely automate and semi-automate campaigns by adding a prospect to a sequence after a few personalized messages. The task interface is also extremely helpful and easy to use, especially the functionality to automatically create a call task after a certain number of opens on an email. Overall, a huge upgrade from our last tool and has added significant value to our sales team.
What do you dislike about the product?
My main dislike is that the platform is not reliable. There have been many instances where certain essential features will stop working for indefinite amounts of time and Outreach has not always been quick in providing a solution or communication. If that platform worked perfectly 95% of the time I would give it 9-10 stars but in my experience, it only works seamlessly for a week or two at a time before something breaks.
What problems is the product solving and how is that benefiting you?
- Alternating between personalized and segmented/automation outreach
- Streamlining workflow and tasks
- Efficiency in sales outreach
- Streamlining workflow and tasks
- Efficiency in sales outreach
Heavy end user of Outreach.io
What do you like best about the product?
The ability to send ABM specific emails in a strategic fashion with all the different variable features outreach provides. The ability to schedule emails if HUGE especially if you're sending emails in different time zones. Also the scalability and adoption is seamless and easy to teach.
What do you dislike about the product?
There is not a way to organize profiles so that a user can be complete private/ unseen from other users. Also the reports are sub-par. IF there was a way to specifically get insights on each sequence and template effectiveness (% wise), that would be useful.
What problems is the product solving and how is that benefiting you?
Generating targeted ABM emails in order to drive pipeline for the sales organization
Recommendations to others considering the product:
100% recommended if you do send a vast amount of ABM emails
Great product supported by a great team
What do you like best about the product?
Automatic functionality allows you to set everything up once and not worry about pushing send down the line. The lack of worry when having emails sent out really allows you to focus on follow up with high value targets and making more customized approaches to close business.
What do you dislike about the product?
I think that the product can be a bit daunting to first time users, especially if you are used to any of their competitors. The have designed the software to be so open that anyone can execute on their own individual style but this leaves some room for error in interpretation/confusion on new users. Because it's so open, there can sometimes be several ways to accomplish one action. This is something that they are currently working on and I have the utmost confidence that they will create a more streamlined experience for all end users.
What problems is the product solving and how is that benefiting you?
We were looking to continue creating large lists of clients at some of the biggest global enterprises. These emails are very tailored and customization throughout the sequence. Outreach has allowed us to continue making emails as customized as we need while keeping sending easy. Our volume has been kept at the same level with more ability to customize based on functional area and interests.
Recommendations to others considering the product:
Every iteration of the product gets better, their team gets more responsive/attentive and I'd absolutely recommend them to any sales Org.
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