Outreach Sales Execution Platform
OutreachExternal reviews
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Easy Organization & Prospecting
What do you like best about the product?
Sequencing and its integration with Orum. I like how I can power dial through Orum, and then information automatically populates in Outreach pretty quickly. The sequencing is also a plus.
What do you dislike about the product?
Right now, the UI switches between the old version and the new. Not that big of a problem, but it's a bit confusing sometimes.
What problems is the product solving and how is that benefiting you?
Automation of emails is a plus. Also, tracking prospects and their stages in the sales cycle. Outreach is a huge help with organization, as I use the tags to separate my prospects and sequence them. The stages of a contact automatically update, which is very beneficial.
Outreach helpes me a lot!
What do you like best about the product?
Outreach organizes everything and helps me understand the best approach to newer and older leads, since I'm able to see what other people from my organization have done before.
What do you dislike about the product?
I believe it could have more languages sync on the variables, such as the "indusrty" ones, that only work in English. By making it possible to change to other languages, I believe Outreach would be better.
What problems is the product solving and how is that benefiting you?
Helps me organize all accounts, leads and tasks. It also helps me automize my work, creating sequences that change based on names, account names, etc, and connect with gmail to help me with more data so I can decide the best thing to do.
Best Sales Intelligence Tool Ever!!
What do you like best about the product?
Outreach Sequence. It saves lots of time for SDR to focus more on prospecting than doing basic work.
What do you dislike about the product?
There is nothing to mention about disliking stuff
What problems is the product solving and how is that benefiting you?
Sales Engagement, End to end sales activity. Easy Sync with CRM and Other applications
A simple way to call your clients in a simple sequence
What do you like best about the product?
I like how you can make a specific sequence and customize it in anyway you'd like.
What do you dislike about the product?
Errors, duplicates, auto emails I disapprove.
What problems is the product solving and how is that benefiting you?
Building out sequences and customizing the emails each day sends out.
Email Automation
What do you like best about the product?
I absolutely love how Outreach simplifies and automates my daily sales tasks. It gives me a central place to manage all of my data, allowing me to be more organized and save time. The pipeline automation features help reduce tedious manual entry so I can focus on other important aspects of the customer/prospect relationship. In addition, Outreach's analytics provide helpful insights into email sequences, allowing me to fine-tune campaign messages for maximum success! Its integration with SalesForce also eliminates the need to manually enter Outreach emails or phone calls, making life easier overall.
What do you dislike about the product?
I appreciate Outreach's email sentiment analysis report, but I generally dislike the fact that it cannot be meaningfully modified. To further improve our reporting capabilities, we recently reconfigured some of the fields in contact and opportunity records in Salesforce - but unfortunately, these improvements do not extend to the data Outreach uses for its platform reports, which remains inaccessible.
What problems is the product solving and how is that benefiting you?
With Outreach, I'm able to streamline my email communications and content distribution processes. The sequencing feature allows me to easily track follow-up actions, paving the way for better analytics on views and opens of sent emails - allowing me to produce more impactful content than ever before.
The Worst Customer Service and Account Management of Any Software
What do you like best about the product?
The emailing capabilities are fine but better tools on the market that aren't as limited with ability to do SMS + emailing
What do you dislike about the product?
Customer service + technical
Outreach software resulted in our emails going spam more than any other email sending clients. Their support team tried to troubleshoot this but failed to come to a conclusion and placed the blame on us when 3 other sending clients worked perfectly with no issues.
We closed our account and got hit with bills for 10 months after repeatedly telling them it was closed
We would then get contacted by a variet of other reps trying to sell us on new features even though 0 team members from support / billing would reply.
Outreach software resulted in our emails going spam more than any other email sending clients. Their support team tried to troubleshoot this but failed to come to a conclusion and placed the blame on us when 3 other sending clients worked perfectly with no issues.
We closed our account and got hit with bills for 10 months after repeatedly telling them it was closed
We would then get contacted by a variet of other reps trying to sell us on new features even though 0 team members from support / billing would reply.
What problems is the product solving and how is that benefiting you?
Email cadences - worked for a few months then led to spam issues that no other email client was having so it was isolated to outreach
Great experience overall
What do you like best about the product?
Help integrate all the previous calls, mail history
What do you dislike about the product?
Time zones are not always correct. Which makes me call customer at the wrong time
What problems is the product solving and how is that benefiting you?
It solves our manual work. For instance, eliminating us physically asking people in the organisation about an older deal which is closed lost.
Outreach review
What do you like best about the product?
Great user-experience. Sequences help organize outreach to prospects
What do you dislike about the product?
No power dialing. Call coaching is unavilable
What problems is the product solving and how is that benefiting you?
Prospect touches are tracked and this helps process leads from an engagement standpoint
It's essential but please stop with the unnecessary updates
What do you like best about the product?
I love being able to track my prospects when they open/click any emails that I send - it's extremely helpful
What do you dislike about the product?
Please stop updating when it's unnecessary - the new UI is not user friendly and I switched back to the old one. Don't have to fix something that's not broken
What problems is the product solving and how is that benefiting you?
being able to track if people are opening my emails - if they're not, i know to try another avenue
the essential tool for outbound
What do you like best about the product?
Its ability to seamlessly track sequences, workflows, and daily tasks in one UI makes my day-to-day easy to understand. I can always stay organized on prospects while maintaining velocity in GTM motions
What do you dislike about the product?
Not so much a dislike - but Outreach is such a comprehensive platform. There are aspects of the software I'm not well versed in and I wish there was an onboarding setting or interface for learning how to use the different functionalities.
What problems is the product solving and how is that benefiting you?
Managing a sizeable outbound pipeline is very complex, and often I'm working 50+ accounts and hundreds of prospects. Outreach keeps me organized on who I'm speaking with and allows me to systematically work my book of business.
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