Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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Outreach is an excellent platform for outbound business development.
What do you like best about the product?
Outreach keeps BDRs focused and organized in their prospecting efforts. It allows our organization to create consistent messaging and put our best foot forward. As BD Director, it provides me with visibility around BDR activities.
What do you dislike about the product?
It is not super easy to analyze rep sequence performance. Would love more visibility around what is working so that we can maximize outcomes.
What problems is the product solving and how is that benefiting you?
Outreach solves for ensuring that a high volume of outbound activity is occurring on a daily basis, which benefits us in terms of reaching more prospects with quality messaging.
Clunky design with many bugs, but overall gets the job done
What do you like best about the product?
The best feature of Outreach is its close connection with Salesforce and its plugins that will directly add leads/contacts into Outreach from Salesforce quite easily (most of the time)
What do you dislike about the product?
The design is very clunky and often many features won't work without having to close Outreach and try the whole process again - assigned tasks disappear and are not immediately apparent - the layout of features is miserable. It's difficult to find a specific message or assign a contact/lead to a sequence if they have already been contacted by someone in the past. It's incredibly frustrating
What problems is the product solving and how is that benefiting you?
they are trying to solve mass email campaign issues and manage the communication to prospects, but this hasn't yielded very good results for me personally - the clunkiness of the program and the sequences with auto-generate GDPR/CCA lingo gives away to prospects that this is an automated email service
IT can help automate certain tasks
What do you like best about the product?
I think the ability to add more media files like GIFs is a massive plus to an email campaign. the fact that you dont have to do these manual tasks helps alot when it comes to sending out emails
What do you dislike about the product?
An optout - less seq - the opt out makes it seem like a bot - the manual option gives me the chance to change it but manual emails still take too much time compared to the automated sequence
What problems is the product solving and how is that benefiting you?
Outreach is helping me get more meetings and helps me prospect with scheduled sequences. It has given me a leg up in my company. my fear is that it looks too robotic but i still will take it over anything manual
Superb Sales Automation Tool
What do you like best about the product?
I love that I can automate so many of my marketing efforts and it helps me prioritize who to follow up with
What do you dislike about the product?
Sometimes the email opens are not accurate due to email filtering systems
What problems is the product solving and how is that benefiting you?
It helps me reach more prospects and frees up my time to be more strategic in other efforts
Great way to prospect.
What do you like best about the product?
An efficient way to keep a hand on the pulse for prospecting and getting a quick access to contact information. Also, helps with review of prior interaction with prospects as well as ongoing communication from other team members (e.g. BDRs) to avoid confusion and duplicating efforts.
What do you dislike about the product?
Not a major issue by any means, but some old sequences (from prior Account Executives) get stuck in different stages before completion, and need to be "Finished" manually before a new sequence can be assigned.
What problems is the product solving and how is that benefiting you?
Outreach helps with mass emailing. I rely on it heavily for cold prospecting and for keeping warm prospects and existing clients updated on our events and special deals.
Needed for growth!
What do you like best about the product?
Fantastic tool for prospecting, mass emailing, and keeping track of email closes, opens, calls etc. Outreach is a must-have tool for any business to be successful. Integrates well with a variety of different software as well.
What do you dislike about the product?
The only downside is the cost per call. We had to work with another company to make our calls, disrupting the flow and process. Other than the cost per call, Outreach is a great tool I recommend to anyone looking to grow their business!
What problems is the product solving and how is that benefiting you?
Outreach is solving the automated email and follow-up issue and is saving me a lot of time. I can connect with far more contacts with Outreach, which has helped with my sales numbers.
Missing Functionality
What do you like best about the product?
Pre Built templates for sequences
Snippets
Snippets
What do you dislike about the product?
Clunky Salesforce Extension
Formating emails in Outreach
Formating emails in Outreach
What problems is the product solving and how is that benefiting you?
Helping automate email messaging
Scalable, efficient tool for all levels
What do you like best about the product?
We're a growing team. The ways Outreach has helped us streamline messaging and email outreach has been impactful, boosting both the quantity of contacts reached and the quality of meetings booked.
What do you dislike about the product?
Very minor downsides, which have been more a user issue in setting up sequences where there are no templates uses, so less actionable data after the fact. After finishing tasks, the interface does not autorefresh to the previous tab or next tasks.
What problems is the product solving and how is that benefiting you?
We needed to get our SDR team putting out more consistent messaging, creating and sharing sequences has done. We use the email sentiment to better craft our objection responses and for market research.
The Market Leader w/o a doubt
What do you like best about the product?
The balance of capabilities, ease of use, and insights provided by Outreach make it indispensable for all Sales roles whether you're an SDR, Account Executive, or Sales leader. In 3 different companies I've found it core to exceeding business goals and enabling contact engagement in a positive way.
What do you dislike about the product?
To fully optimize your use of Outreach you do need to invest some time in the many capabilities it offers. The UX is fairly intuitive and easy enough for self-training to ramp however. It's also beneficial to have Marketing and Sales Ops/Enablement aligned so that data flowing into the application is valid and useful to the Sales roles utilizing it.
What problems is the product solving and how is that benefiting you?
Outreach offers the ability for every customer facing role to prospect in a positive and coherent manner. In this day every Company says their ppl need to prospect but doing this at scale while offering personalization is difficult and often stunted. With Outreach it's possible.
outreach helps expedite the sales process and streamlines everything with prospectig
What do you like best about the product?
I love the email tracking. It helps me keep track of when prospects open emails
What do you dislike about the product?
nothing. outreach does an absoltueyl amazing job of helpig
What problems is the product solving and how is that benefiting you?
outreach ois helping with the outbound outreach
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