Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Easy and Effective
What do you like best about the product?
It is very straightforward and easy to use.
What do you dislike about the product?
sometimes there are glitches when connecting to outside dialing.
What problems is the product solving and how is that benefiting you?
reaching out to customers and tracking that outreach.
Customer Calling and Prospecting made easy
What do you like best about the product?
I love outreach as it integrates with my official Gmail account seamlessly. I can keep track of customer sentiment by monitoring which person has read my mail and how many times.
What do you dislike about the product?
They should have marketing templates which we can share with customers based on new promotions, upcoming webinars and new product launches. Outreach needs to implement some sample marketing templates. This will help their customers.
What problems is the product solving and how is that benefiting you?
Outreach is helping to call customers sitting in the United States in a very simple manner. Outreach also helps me in sending customised mails in regular intervals as it helps me to schedule an email and send it to the customer accordingly.
Increased productivity
What do you like best about the product?
It helps myself and the team increase our efficiency with outreach to customers.
What do you dislike about the product?
Some challenges with syncing information to salesforce at times.
What problems is the product solving and how is that benefiting you?
Solving issues with mass outreaches and visibility into past outreaches. (I.e. emails)
Awesome sales enablement platform, wouldn't be successful without it
What do you like best about the product?
Tracking, organising and reminding of the boring sales admin tasks I would usually forget. All-encompassing so I can email, LinkedIn and call all within one seamless experience.
What do you dislike about the product?
Nothing at all, it has been a gift to be using Outreach, and apart from some small technical glitches here and there, has been great.
What problems is the product solving and how is that benefiting you?
Usually staying on top of multiple prospects and sequences manually with just my brain and Gmail was an arduous task. Outreach keeping track of everything and even being able to automate means a lot of saved time and stress.
Day to Day Outreach User
What do you like best about the product?
UI is very friendly and seamlessly plugs in with other sales tools such as SalesForce and 6Senese. I've used plenty of CMR tools over the years, but Outreach has easily been the most productive one I've integrated into my day-to-day. At a sales development level, the bulk contact options are effortless and intuitive. From a marketing standpoint, the campaign reports are thorough and provide helpful insights on how to optimize driving pipeline.
What do you dislike about the product?
I dislike that when an invalid contact attempt is labeled "bad number", that same number reappears in future call sequeunces. "Bad Number" should auto-end sequences or remove future call steps.
What problems is the product solving and how is that benefiting you?
It allows me to bulk contact customers by sending 1000+ emails with the ability to create custom templates to better engaged my audience. That allows me to customize messaging to customers, in order to drive sales opportunities for my account teams and generate pipeline.
Outreach for the masses.
What do you like best about the product?
Great tool to manage marketing outbound campaigns. Automation is useful as well as being able to customise on the fly. Reporting and analytics is useful also.
What do you dislike about the product?
Some issues that don't show region properly. Also when reviewing analytics Outreach marks items as viewed when they have been only viewed in my Sent folder, rather than prospect, which dramatically skews the data.
What problems is the product solving and how is that benefiting you?
Quality outbound to educate groups of prospects. Ability to add batch prospects on the fly.
Good reporting.
Good reporting.
It is alright
What do you like best about the product?
It is a great way to track things to Salesforce. Great way to keep on top of contacts.
What do you dislike about the product?
It can be hard to use to write sequences and info doesn't always track over to Salesforce.
What problems is the product solving and how is that benefiting you?
It allows us to create sequences for the whole team and keep track of how much everyone is doing.
Great tool for Sales & CS
What do you like best about the product?
The simplicity of building email templates and sequences in Outreach. Easy to add to emails when working in Gmail and using their Chrome extension. The search functionality is great. The biggest time saver for me is the Meetings option when drafting an email (via Chrome extension again) and having the ability to insert proposed times that includes options for adding my coworkers and seeing their availability. Makes scheduling a breeze.
What do you dislike about the product?
My only gripe about Outreach is that sometimes the Chrome extension is a bit funky. It will stop working randomly and I have to remove the extension and re-download.
What problems is the product solving and how is that benefiting you?
Scheduling meetings, and sending out mass outreach to multiple customers at once. Big time saver for me and the rest of my team, we all have a large number of accounts we work with.
Easy to use, and insightful
What do you like best about the product?
I love the integrations the most. I also love the auto task generation based on engagement
What do you dislike about the product?
The fact that there is no mobile app stinks. If there were a mobile app, It would get 6/5 stars
What problems is the product solving and how is that benefiting you?
None at this point
Terrible software, claims they have a native salesforce integration but it doesn't work at all
What do you like best about the product?
user interface and task list is very good
What do you dislike about the product?
no integration with salesforce. support is totally useless
What problems is the product solving and how is that benefiting you?
sales engagement and tracking process for leads
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