Outreach Sales Execution Platform
OutreachReviews from AWS customer
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It is alright
What do you like best about the product?
It is a great way to track things to Salesforce. Great way to keep on top of contacts.
What do you dislike about the product?
It can be hard to use to write sequences and info doesn't always track over to Salesforce.
What problems is the product solving and how is that benefiting you?
It allows us to create sequences for the whole team and keep track of how much everyone is doing.
Great tool for Sales & CS
What do you like best about the product?
The simplicity of building email templates and sequences in Outreach. Easy to add to emails when working in Gmail and using their Chrome extension. The search functionality is great. The biggest time saver for me is the Meetings option when drafting an email (via Chrome extension again) and having the ability to insert proposed times that includes options for adding my coworkers and seeing their availability. Makes scheduling a breeze.
What do you dislike about the product?
My only gripe about Outreach is that sometimes the Chrome extension is a bit funky. It will stop working randomly and I have to remove the extension and re-download.
What problems is the product solving and how is that benefiting you?
Scheduling meetings, and sending out mass outreach to multiple customers at once. Big time saver for me and the rest of my team, we all have a large number of accounts we work with.
Easy to use, and insightful
What do you like best about the product?
I love the integrations the most. I also love the auto task generation based on engagement
What do you dislike about the product?
The fact that there is no mobile app stinks. If there were a mobile app, It would get 6/5 stars
What problems is the product solving and how is that benefiting you?
None at this point
Terrible software, claims they have a native salesforce integration but it doesn't work at all
What do you like best about the product?
user interface and task list is very good
What do you dislike about the product?
no integration with salesforce. support is totally useless
What problems is the product solving and how is that benefiting you?
sales engagement and tracking process for leads
Small-medium businesses beware - Outreach will leave you in the dark.
What do you like best about the product?
We really enjoy the ability to schedule and automate the outbound sales outreach with direct integration to some of our favorite solutions. This offers a robust approach as well as some decent reporting.
What do you dislike about the product?
There is absolutely zero customer appreciation or customer service. We have tried to connect with support on multiple occasions, from billing needs/inquiries to technical questions regarding why our bounce rates are so high, and our project manager has left our questions unanswered and ignores our outreach. Billing doesn't have time for us, but when talking to our agency vendors, they are excited to work with Outreach support and never have any issues. It's not easy being a small fish in a big pond.
What problems is the product solving and how is that benefiting you?
Sales outreach at scale with integration into other platforms to provide a robust outbound strategy. This helps us save time and increase productivity because we can rely on the automation.
Easy and convenient to use.
What do you like best about the product?
I like that it is incredibly easy to use. The interface is user friendly.
What do you dislike about the product?
Outreach is synced with my company's CRM and I see sync issues sometimes. Not sure if it's on their end or the CRM. But that's the only thing I dislike.
What problems is the product solving and how is that benefiting you?
My team uses it for Email Marketing campaigns. We track the progress with Outreach. Who is opening the email and when, the pending tasks, and who added the customer contact. All these details and insights are very helpful for our company.
Clean UI and Easy to Use
What do you like best about the product?
Outreach comes with clean UI and is easy to learn for newbies
What do you dislike about the product?
Salesforce and Outreach syncing is not fast enough.
What problems is the product solving and how is that benefiting you?
We can easily track all email and call activities off BDRs in outreach
Outreach started out strong, doesn't go the distance.
What do you like best about the product?
Outreach is a very approachable tool and seems to have many of the expected features that users look for, especially when looking for an alternative to Salesloft.
What do you dislike about the product?
Outreach support is notoriously slow, even when the issue at hand should call for more accelerated prioritization. For example, we had an issue that took our entire SDR team offline for over a week and while we working with the Outreach team, we would wait for over a day for an update. For us, this was a P0 and it seemed like it did not phase the team at Outreach, even when they figured out that the issue was on their end.
Another issue has been the less than stellar integration with Salesforce. Custom field mapping is not reliable, triggers that should update Stages or other fields on Contacts and Accounts do not work consistently; in all cases, there never seems to be a clear reason for the issues but over the last year, these issues have gone from infrequent to more than 1x/week. These types of issues accumulate into larger disruptions for our sales team very quickly.
Another issue has been the less than stellar integration with Salesforce. Custom field mapping is not reliable, triggers that should update Stages or other fields on Contacts and Accounts do not work consistently; in all cases, there never seems to be a clear reason for the issues but over the last year, these issues have gone from infrequent to more than 1x/week. These types of issues accumulate into larger disruptions for our sales team very quickly.
What problems is the product solving and how is that benefiting you?
Just like any SaaS company right now, we need a tool for our Sales teams to run their cadences/sequences as part of their prospecting and deal management processes. Outreach was a better solution for us than Salesloft but we're now having to reevaluate our tool stack.
Great for staying connected
What do you like best about the product?
I like being able to insert available times to meet directly into my emails!
What do you dislike about the product?
I wish it were easier to set up and use templates -- it's fine how it is, but sometimes I have to do a lot of clicking around because it isn't super intuitive.
What problems is the product solving and how is that benefiting you?
Outreach helps me and my team with tracking email conversations
Best prospecting & account management tool I have ever used. Period.
What do you like best about the product?
The interface is easy to use, and there isn't any fluff. Sequences, account management, and success plans give you the best tools to convert deals.
What do you dislike about the product?
The Success Plans could be easier to use. Could be easier to attach prospects to them, and I wish you could send an actually email from them.
What problems is the product solving and how is that benefiting you?
Conversion. It helps me track all my deals in a super organized manner.
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