Outreach Sales Execution Platform
OutreachExternal reviews
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Great product; lots of great features to help sales reps.
What do you like best about the product?
1. It automates the sending out of e-mails
2. it automates follow ups
3. it has everything in one interface.
2. it automates follow ups
3. it has everything in one interface.
What do you dislike about the product?
It would be helpful for when someone returns my calls via Outreach if a window would pop with all the customer data.
For example, the other day someone returned my phone but it only showed the name - not all the account detail and I was scrambling to remember who it was.
For example, the other day someone returned my phone but it only showed the name - not all the account detail and I was scrambling to remember who it was.
What problems is the product solving and how is that benefiting you?
I have had customers respond to an e-mail that I didn't personally send; the system sent it. This was great. It's a set it and forget it type situation for biz e-mails.
I also like the ability to make phone calls from it; that is nice.
It's also helpful to see who has viewed my e-mails.
It does have a plug-in with Connect and Sell that is very helfpul.
I also like the ability to make phone calls from it; that is nice.
It's also helpful to see who has viewed my e-mails.
It does have a plug-in with Connect and Sell that is very helfpul.
A great tool for any commercial team
What do you like best about the product?
A great tool for reaching out to existing clients or prospects by allowing you to launch mass sequences in one go. This has saved a huge amount of time and hassle. The gmail integration is also very handy for sending email templates and sharing calendar access to book meetings.
What do you dislike about the product?
Occasionally the Gmail integration requires you to log in again before you can start using the email features.
What problems is the product solving and how is that benefiting you?
Customer contact efficiency to help reach out to more clients faster increasing the number of booked meetings and also improving client communication.
Outreach for AEs
What do you like best about the product?
It can help automate my work processes and track my interactions with prospects and contacts. It syncs my activities in SFDC, which is great for visibility and reporting.
What do you dislike about the product?
I get logged out all of the time. Some of the settings are also not super intuitive or hidden, and it seems as though we are limited in some of the things we can do.
What problems is the product solving and how is that benefiting you?
It helps us to automate and track a lot of our sales activities. We can easily share templates and sequences with the rest of the team to help us all get better results.
Great way to manage prospects
What do you like best about the product?
The multpile ways in which you can reach each contact with a system designed to keep track of all activities performed.
What do you dislike about the product?
Nothing at all the application works great
What problems is the product solving and how is that benefiting you?
I am capable in making multiple contact attempts all from one single platform.
Recommendations to others considering the product:
No recommendations at this time
Must-have for BDR teams and Sales team in general
What do you like best about the product?
Sequences. It helps us, Sales rep. reach out to a wide audience through different mediums while customising the copy of each touchpoint. It's just brilliant and pays off every time.
What do you dislike about the product?
Nothing for now. Perhaps make it even more obvious who we should be following up with when Outreach knows that there might be some interest from a specific lead.
What problems is the product solving and how is that benefiting you?
It's time-consuming to do Outbound and there's only a limited time every week to do it so a tool like outreach that saves us time and makes it easier to customise the copy for each recipient is what we all need.
Excellent platform - Hopefully it continues to evolve
What do you like best about the product?
Ability to add a variety of tasks to a sequence, not just email.
What do you dislike about the product?
Sequences and templates not malleable enough for bigger clients
What problems is the product solving and how is that benefiting you?
Triaging our inbound channel, mass outbounding - saves time.
Recommendations to others considering the product:
Consider the amount of time wasted on inbound leads and how Outreach could help
Love the fact that i can make calls directly from the laptop. and its synced to SFDC
What do you like best about the product?
Love the fact that i can make calls directly from the laptop. and its synced to SFDC
What do you dislike about the product?
- No Phone App
- If I edit the contact on outreach it does not get updated on SFDC
- If I edit the contact on outreach it does not get updated on SFDC
What problems is the product solving and how is that benefiting you?
- Tracking emails and calls automatically
- Recording calls and adding them to SFDC
- Save time on manual logging of activities
- Recording calls and adding them to SFDC
- Save time on manual logging of activities
Outreach- Easy to use for New Users & Sales Managers
What do you like best about the product?
I run an Account Management Team (sell to existing businesses) so my sales background is light on outbound work. Given that, in recently rolling out outbound responsibilities to my team, the tool was new to me, and I needed to get up to speed fast. The UI didn't make this overwhelming, and for the most part I could self-serve and figure out what I needed to do without help
What do you dislike about the product?
I don't like that I can't save a particular data view that I weekly check (Candidly- I also haven't checked your help center yet to see if it's just user error on my behalf ;))
Additionally, in the first week of use, I found accessing sequences, permissioning them, etc, to be a bit clunky/hard to find, but the caveat is I jumped in feet first without training, documentation, etc (really just anecdotes from folks on my team) to get started.
Additionally, in the first week of use, I found accessing sequences, permissioning them, etc, to be a bit clunky/hard to find, but the caveat is I jumped in feet first without training, documentation, etc (really just anecdotes from folks on my team) to get started.
What problems is the product solving and how is that benefiting you?
My team has recently started outbound prospecting for the first time in our role, so it's helped with automating the outbound work, follow ups, scheduling meetings, etc. Right now the biggest benefit is time savings. Without outreach we'd have to send everything manually via Gmail.
Recommendations to others considering the product:
Take advantage of trainings prior to rolling out to your team
Difficulties in the beginning
What do you like best about the product?
The tasks were helpful and reminded me t
What do you dislike about the product?
I had trouble setting it up and troubleshooting it.
What problems is the product solving and how is that benefiting you?
Tasks such as reminding myself to call customers back.
It's OK. There are some glitches to work around, but it does the job.
What do you like best about the product?
I like the sequences, I like that it ties nicely with Gmail so I can use my Google outbox and signature. I like the scheduling features, but they're pretty basic.
What do you dislike about the product?
There are weird glitches to be aware of. Sometimes it just goes down, or sometimes notes disappear, or it gives weird "you don't have a number" errors. It can also be hard to find stuff sometimes and there's some digging to be done. You also can't combine accounts or contacts, so heaven help you if your customer entered themself in your CRM twice.
What problems is the product solving and how is that benefiting you?
It does our scheduling and calling for our sales department. The sequence feature is real helpful, and it's helpful that you can pick a local or your own number.
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