Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Outreach gave me great return.
What do you like best about the product?
Sequences were easy to implement and the reporting was very good to make informed decisions.
What do you dislike about the product?
I didn't like that I had to have other tools to gain a customer buying perspective. Other tools now have all this as a single tool.
What problems is the product solving and how is that benefiting you?
Was able to prospect to hundreds of people per day with the automation.
Automate your calls, automate your life
What do you like best about the product?
Scheduling cadences and keep up to date with my team's activity.
What do you dislike about the product?
Outreach is the most expensive line item in our tech stack.
What problems is the product solving and how is that benefiting you?
Automating customer connects, staying on top of activity and coaching reps
Recommendations to others considering the product:
Look at the fastest growing companies in the space. Outreach is top of the leaderboard
Director overseeing Managers of ICs
What do you like best about the product?
modern look and feel
integration with salesforce
ease of navigation
ability to create custom/manual steps in otherwise automated sequences
integration with salesforce
ease of navigation
ability to create custom/manual steps in otherwise automated sequences
What do you dislike about the product?
some of the reporting from a higher level could use some improvements
What problems is the product solving and how is that benefiting you?
automating top of funnel outreach
getting more prospects into the sales funnel
getting more prospects into the sales funnel
good prospecting application but could be better and have better integrations
What do you like best about the product?
look and feel of the dashboard is clean and crisp. very user friendly to navigate. easy to get a rep trained up on the platform quickly and proficient so they can get straight to work. Campaigns can be shared collaboratively with other peers across the org. Open and answer rates can be tracked so reps can compare the effectiveness of each outreach campaign and ensure that they are using the best ones that will lead to highest success rate. can also be used as a coaching tool to help leaders fine-tune messaging with reps and improve.
What do you dislike about the product?
some of the functionality is lacking. ability to automate and track is lacking. there are other features in outreach that don't seem to be fully built out and not useful. the integration with Salesforce is not great. Activity is constantly not getting logged correctly or not logged at all. Outreach seems to always get signed out of Salesforce so a rep can spend several days doing prospecting and then find out after the fact that none of it was logged in SFDC so they then have to go spend several hours backlogging everything so they can get credit for their efforts. There needs to be a more permanent and reliable integration with CRM. Many reps don't use outreach for that reason alone, they don't want to risk their activity not get tracked in our CRM.
What problems is the product solving and how is that benefiting you?
mass outreach and prospecting campaigns to prospective clients. quick contact with a large group of prospects at once. Reps never have enough time for prospecting. This is always the first thing to be neglected. Outreach helps solve that. We are also solving the problem of ineffective outreach and prospecting efforts by reps. Reps can pull the best in class campaigns and use from their peers and be the most effective.
Recommendations to others considering the product:
this platform is best for prospecting campaigns. if evaluating for other uses, there are better platforms out there. outreach does what it needs to but there is plenty to be improved.
Makes prospecting less painful
What do you like best about the product?
Sequences provide efficiencies that makes sense.
What do you dislike about the product?
Sync with Sales Force sometimes results in hiccups
What problems is the product solving and how is that benefiting you?
Ability to track open rates and gauge interest. Also collaboration w/ peers with sharing snippets and sequences that have a high response rate
Recommendations to others considering the product:
Helpful for Sales professional
Outreach is super helpful with my job!
What do you like best about the product?
That you can see if the client read your email and how many times they read it.
What do you dislike about the product?
Sometimes it's a little glitchy and hard to find the client
What problems is the product solving and how is that benefiting you?
Speed. It helps me reach out to more clients more efficiently
Recommendations to others considering the product:
It's a great additional tool for Sales
Game Changer for Sales and SDR’s
What do you like best about the product?
Outreach takes all of the manual work out of prospecting and following up on leads. It takes all of the guess work and thought out of "what do I do next" or "what is the next step." The reporting and insights it offers is also huge for managers.
What do you dislike about the product?
There's some user difficulty with getting tasks done. Especially around lead transfers. It seems to break and the data doesn't always match up with our CRM and it's unclear why.
What problems is the product solving and how is that benefiting you?
Speed to lead which leads to more and faster conversations. Process around follow up. Making data driven decisions. Increasing reply rate. Focusing on response time.
Super tool, would strongly recommend
What do you like best about the product?
It helps me organize a whole host of tasks that in the past I had to manage in email, or excel sheets. It serves a good purpose of avoiding using calendar to set multiple reminders and prompts me to reach out to the right prospects when I need to.
What do you dislike about the product?
Some of the downsides are:
1. Manual upkeep - another tool that I need to keep up to date on with all of my tasks.
2. UI - Can be patchy. Sometimes the screen is very cluttered and I have too many things in front of me, slowing me down from being productive.
1. Manual upkeep - another tool that I need to keep up to date on with all of my tasks.
2. UI - Can be patchy. Sometimes the screen is very cluttered and I have too many things in front of me, slowing me down from being productive.
What problems is the product solving and how is that benefiting you?
The main problems relates to efficiency - Outreach organizes a lot of tasks so I no longer have to remember to do them myself. I use my calendar less for reminders, I use excel less and it syncs all of my activity with our CRM.
Recommendations to others considering the product:
Ensure it syncs with your CRM
End to end support and account management is surperb. The toolset within Outreach adds value.
What do you like best about the product?
The ability to more easily direct the team's engagement cadence and gain visibility .
What do you dislike about the product?
Reporting and metrics are spread across various functions of the platform. Would be nice to consolidate all reporting in a single place
What problems is the product solving and how is that benefiting you?
Ensuring the team is moving as a unit, ensuring messaging is consistent. Insight into content and messaging that works/does not work
Best for staying organized and keeping activity up!
What do you like best about the product?
I love how everything I need is included in Outreach. It is easy to switch leads to different sequences, book meetings, and keep track of activity and notes all in one place. The integration with SF saves me 1,000's of clicks!
What do you dislike about the product?
Due to the delay in Outreach updating records with Salesforce, it is difficult to add a new lead to outreach and then manipulate the contact in SF.
What problems is the product solving and how is that benefiting you?
Without Outreach, I would not be able to stay organized and on top of my follow-ups. Especially if you are in a high-volume sales position or one with a short-mid sales cycle.
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