Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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SDR
What do you like best about the product?
Outreach is definitely the most user-friendly sales tool I use on a daily basis. I love the ability to track all of my tasks and also book meetings directly through outreach.
What do you dislike about the product?
When I have someone in a sequence that requires phone calls but they don't have a number associated with them it is a bit annoying to have to skip the call each time.
What problems is the product solving and how is that benefiting you?
Outreach makes it so much easier to keep track of all of my prospects and stay on top of all of my tasks. The email automation, templates and snippets are also extremely useful. It is also a time-saver when it comes to booking prospect meetngs
Recommendations to others considering the product:
Outreach has helped save so much time and streamline my sales process. All of my daily tasks are in one place and it is super easy to insert templates or snippets into emails.
Great tool when used properly
What do you like best about the product?
Analytics and meeting integration. I love the email automation capability as well as the ability to take notes right on the call and bring them up for followups. I also love the ability to see how my peers are talking about our platform so I can improve my own messaging
What do you dislike about the product?
UI needs some work to eliminate clicks. There is so much capability that it gets in the way of efficiency. The search filtering can be improved as well
What problems is the product solving and how is that benefiting you?
Campaigns to customers and driving event attendance and awareness. More efficient use of prospecting time with the automation features
Recommendations to others considering the product:
Make sure you establish training and reenforce because there is a lot to do in the platform
Critical Tool in the sales org
What do you like best about the product?
Outreach is a staple in the life of a BDR/SDR role. SDR's live in this tool every day and it is their lifeline for hitting their number every month and quarter. It's easy to use and has tons of flexibility. Chrome Extension is a must-have as well!
What do you dislike about the product?
There are areas of the product that are underutilized and just don't didn't get trained on them so I feel like it can be a lot. It's very rare, but when Outreach goes down it's the worst! Have Vidyard integration but no Loom integration.
What problems is the product solving and how is that benefiting you?
Calling, emailing, LinkedIn, and all outreach tasks are done in Outreach. It's so easy to pull contacts from Sales Nav and Salesforce into outreach and that helps save so much time. It integrates with all the tools I need it to.
Best tool for prospecting
What do you like best about the product?
The flow of the reports, the organization of the tasks! Just very user friendly
What do you dislike about the product?
Sometimes it disconnects during a call (even when my internet isn't disturbed)
What problems is the product solving and how is that benefiting you?
Trying to get people to pick up the phone answer my emails, and to see who have opened my emails- this helped me in getting people live on the phone
Easy as 1, 2, 3!
What do you like best about the product?
I appreciate having the ability to set-up sequences that are targeted to specific prospect groups easily. Being able to get insight into the effectiveness of said sequences is icing on the cake!
What do you dislike about the product?
Task management should be easier to set-up, manage and change on a whim, but it's currently kind of clunky.
What problems is the product solving and how is that benefiting you?
Reaching all of our target prospects with automated email outreach has been beneficial in creating awareness of our brand. Booked demos are the primary goal, and it's working!
great efficiency
What do you like best about the product?
The most helpful aspects of outreach are in the ability to reach many contacts at once, sync up templates to gmail for easy sending, and email tracking!
What do you dislike about the product?
integration with salesforce is alright, could definitely be better.
What problems is the product solving and how is that benefiting you?
more pipeline generation due to increased outreach, better follow up with tracking metrics
Chief Operating Officer
What do you like best about the product?
Deep functionality, quarterly billing, best product out there to meaningfully engage customers
What do you dislike about the product?
Stronger integration with Salesforce would be helpful, takes time to become a SME
What problems is the product solving and how is that benefiting you?
Our agents have a large number of processes and activities, Outreach keeps us organized
Terrible customer service -decent product like many others
What do you like best about the product?
It has many similar capabilities to other products out there, powerful and expensive.
After spending months trying to address some integration issues and not being able to use the product, their team didn't even respond to my ticket.
After spending months trying to address some integration issues and not being able to use the product, their team didn't even respond to my ticket.
What do you dislike about the product?
Unhelpful. Trying to get responses from support, let alone solutions is a trial.
What problems is the product solving and how is that benefiting you?
Prospecting - realised in Outreach and alternative products.
Good tool for Email Automation and Calls
What do you like best about the product?
-Creating sequences
- Creating easy to access email templets
-Can manage your calls and calls related feedback also
- Good Integration With Zoho CRM as well as some other software
- Creating easy to access email templets
-Can manage your calls and calls related feedback also
- Good Integration With Zoho CRM as well as some other software
What do you dislike about the product?
- Integration and lack of in-depth analytical reports for the sales team. Also lack of tracking the effectiveness of the campaign. Not that effective calender management.
What problems is the product solving and how is that benefiting you?
Reaching out to the broader audience with personalized email and calls. Its automate the process so its time-consuming. Integration with CRM help us to push the data .
Recommendations to others considering the product:
A good tool to start with automating your sales campaign. It helps you to automate a lot of manual steps. Calling feature is great as you get the recording of the calls so you can listen to them to improve your performance.
Most Chaotic Sales Tool out there
What do you like best about the product?
The software has the basic ability to compose sequences, schedule emails, set reminders, create messaging, etc... Basically all of the basic functionality you would ask for from a BDR or Sales team.
What do you dislike about the product?
The tool does not work, it never recognizes the emails I've got in a new email and is impossible to get it to refresh. You basically have to close it out and open it back up for every single action. +there is no product support to be found.
Operating in the gmail app as well as the pull out and stand alone site is just chaotic, there's no other way I can think of to put it, there's rarely a "back" button, so if you navigaste away, it's impossible to get back to where you were efficient.
It logs you out of the app DAILY, so you've got to reload gmail, log in and then reload gmail again.
The mass editing is terrible, to really customize sequences you need to send the sequences one by one- I'm sure the sales people at outreach can talk aroudn this but it's not as easy as it is with other apps like Yesware.
Adding/editing contacts- The UI/UX is terrible, it won't lay things out in a way where you know what you're editing, no way to go back on these edits.
I can not stand this tool, Yesware is better hands down. I've used Outreach for 2+ years, the echo that's heard throughout out org is to get Yesware instead.
The email opens tracking is useless- It doesn't work.
Operating in the gmail app as well as the pull out and stand alone site is just chaotic, there's no other way I can think of to put it, there's rarely a "back" button, so if you navigaste away, it's impossible to get back to where you were efficient.
It logs you out of the app DAILY, so you've got to reload gmail, log in and then reload gmail again.
The mass editing is terrible, to really customize sequences you need to send the sequences one by one- I'm sure the sales people at outreach can talk aroudn this but it's not as easy as it is with other apps like Yesware.
Adding/editing contacts- The UI/UX is terrible, it won't lay things out in a way where you know what you're editing, no way to go back on these edits.
I can not stand this tool, Yesware is better hands down. I've used Outreach for 2+ years, the echo that's heard throughout out org is to get Yesware instead.
The email opens tracking is useless- It doesn't work.
What problems is the product solving and how is that benefiting you?
Sending mass emails, doing large amounts of outreach faster, setting reminders for emails, Gerneral sales tasks- out reach, keeping up with people, getting reminders when somebody has not responded.
Recommendations to others considering the product:
Buy Yesware or another solution instead.
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