Outreach Sales Execution Platform
OutreachExternal reviews
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Helpful for sequences, but dependent on proper configuration
What do you like best about the product?
The sequences capability in Outreach helps facilitate a multichannel outreach strategy for prospecting, including LinkedIn messaging, phone, email, etc. The email tracking and scheduling capabilities are also easy to use and help facilitate connections with prospects.
What do you dislike about the product?
The flexibility for configuring sequences is highly dependent on the permissions set by the administrator. When we first licensed Outreach, I used it frequently, as it was simple to combine templates with customized content. After permissions were tightened, it became more difficult to create personalized emails, so I reverted to using regular email.
What problems is the product solving and how is that benefiting you?
Helps streamline the process of creating a sales outreach campaign by equipping business development and account executives with tools for creating templates and sequences. Also provides tools for tracking email opens and scheduling meetings on calendars. I have not used the conversation intelligence or sales operations tools they've added recently.
This is a "CRM" at its best!
What do you like best about the product?
What I like best is the degree of personalization you can add to sequenced emails. The custom variable customization is by far the best allowing you to add any keyword of your choice to show off those personalized emails.
What do you dislike about the product?
Some of the visibility of prospects' profiles needs to be updated. When on the Dashboard there are no filters such as Call %, or Personalization % per email, and that makes you need to look for the information manually which is a bit of a hasle.
What problems is the product solving and how is that benefiting you?
I'm able to bulk send imported leads with ease with its automatic mapping system that is very accurate. The fact that I'm able to reach out to more people in a month than I regularly used to, is a plus.
Recommendations to others considering the product:
Outreach is the CRM to go to, don't waste your money trying out the other competitor's Outreach those more than the bargain.
Pretty good
What do you like best about the product?
reminds me to do stuff, helps me gauge how much prospects care about my last emial
What do you dislike about the product?
signs me out way too often, also lags on gmail
What problems is the product solving and how is that benefiting you?
keeps things from slipping through the cracks
Recommendations to others considering the product:
Helpful for sequencing & overall tracking of prospect emails - opens, follow ups, etc.. also helpful for scheduling meetings
Outbound tool
What do you like best about the product?
Helps organize key prospect information and syncs with other tools.
What do you dislike about the product?
Not super user friendly, can take a lot of clicks to do simple tasks.
What problems is the product solving and how is that benefiting you?
Acquiring new customers and prospecting.
Powerful and simple
What do you like best about the product?
Sequances that we are able to create on the sales team.
What do you dislike about the product?
Having too many emails sent to my inbox in outreach.
What problems is the product solving and how is that benefiting you?
Staying on top of prospects with high touch sequances
Great sequencing tool
What do you like best about the product?
The ability to create flows that remove a lot of manual tasks for the team. It saves a lot of time and mental effort.
What do you dislike about the product?
I wish that there were more advanced capabilities when it comes to analyzing sequence data.
What problems is the product solving and how is that benefiting you?
Able to more effectively scale outreach on a per-rep basis and on a team-wide basis. Would be impossible to generate the volume of leads we do without a tool like this.
Recommendations to others considering the product:
Think about how you'd like to track things like sentiment in your response rate rather than just overall reponse rate
Outreach gave me great return.
What do you like best about the product?
Sequences were easy to implement and the reporting was very good to make informed decisions.
What do you dislike about the product?
I didn't like that I had to have other tools to gain a customer buying perspective. Other tools now have all this as a single tool.
What problems is the product solving and how is that benefiting you?
Was able to prospect to hundreds of people per day with the automation.
Automate your calls, automate your life
What do you like best about the product?
Scheduling cadences and keep up to date with my team's activity.
What do you dislike about the product?
Outreach is the most expensive line item in our tech stack.
What problems is the product solving and how is that benefiting you?
Automating customer connects, staying on top of activity and coaching reps
Recommendations to others considering the product:
Look at the fastest growing companies in the space. Outreach is top of the leaderboard
Director overseeing Managers of ICs
What do you like best about the product?
modern look and feel
integration with salesforce
ease of navigation
ability to create custom/manual steps in otherwise automated sequences
integration with salesforce
ease of navigation
ability to create custom/manual steps in otherwise automated sequences
What do you dislike about the product?
some of the reporting from a higher level could use some improvements
What problems is the product solving and how is that benefiting you?
automating top of funnel outreach
getting more prospects into the sales funnel
getting more prospects into the sales funnel
good prospecting application but could be better and have better integrations
What do you like best about the product?
look and feel of the dashboard is clean and crisp. very user friendly to navigate. easy to get a rep trained up on the platform quickly and proficient so they can get straight to work. Campaigns can be shared collaboratively with other peers across the org. Open and answer rates can be tracked so reps can compare the effectiveness of each outreach campaign and ensure that they are using the best ones that will lead to highest success rate. can also be used as a coaching tool to help leaders fine-tune messaging with reps and improve.
What do you dislike about the product?
some of the functionality is lacking. ability to automate and track is lacking. there are other features in outreach that don't seem to be fully built out and not useful. the integration with Salesforce is not great. Activity is constantly not getting logged correctly or not logged at all. Outreach seems to always get signed out of Salesforce so a rep can spend several days doing prospecting and then find out after the fact that none of it was logged in SFDC so they then have to go spend several hours backlogging everything so they can get credit for their efforts. There needs to be a more permanent and reliable integration with CRM. Many reps don't use outreach for that reason alone, they don't want to risk their activity not get tracked in our CRM.
What problems is the product solving and how is that benefiting you?
mass outreach and prospecting campaigns to prospective clients. quick contact with a large group of prospects at once. Reps never have enough time for prospecting. This is always the first thing to be neglected. Outreach helps solve that. We are also solving the problem of ineffective outreach and prospecting efforts by reps. Reps can pull the best in class campaigns and use from their peers and be the most effective.
Recommendations to others considering the product:
this platform is best for prospecting campaigns. if evaluating for other uses, there are better platforms out there. outreach does what it needs to but there is plenty to be improved.
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