Outreach Sales Execution Platform
OutreachExternal reviews
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One of The Best Tools for Outbound Prospecting
What do you like best about the product?
Outreach makes it easy to create your own outbound sequences, with AI that helps schedule emails and calls.
What do you dislike about the product?
Rarely the AI that schedules emails can be slow to work.
What problems is the product solving and how is that benefiting you?
I am able to easily call and email prospects without having to schedule each time I do so.
Excellent Sales Engagement Tool!
What do you like best about the product?
I really like how easy it is to import prospects from Salesforce and quickly drop them into sequences. I can then look at how successful our sequences are so we can optimize our "outreach".
What do you dislike about the product?
The integration with Salesforce can be a little tricky and not always very intuitive. I also think it would be great to sequence directly from Salesforce. Still a great tool!
What problems is the product solving and how is that benefiting you?
Problems solved: Improving/setting the standard for how we engage prospects, automating the creation of tasks (events, calls, emails) in Salesforce. Benefits: Leveraging automation to streamline sales motions! Being able to log activities automatically is a huge win.
Outreach makes prospecting simple and efficient
What do you like best about the product?
The Outreach>Salesforce integration is great. It makes prospecting so simple! Building out sequences is so easy and everything is customizable.
What do you dislike about the product?
Support can take a few days to reply to my inquiries. You have to contact support to add more users which can be inconvenient at times. Occasionally the Lead Status does not sync properly, but these are the only issues I've experienced.
What problems is the product solving and how is that benefiting you?
Outreach allows us to contact prospects with customized messaging. Having a system that syncs information easily from Salesforce makes our team much more productive.
Recommendations to others considering the product:
Evaluate your tech stack to make sure this fits into your workflow and you can get the most out of the integrations.
Amazing platform for Prospecting
What do you like best about the product?
Its integrations & sync with other platforms (specially gmail)
What do you dislike about the product?
so far nothing, the tool is complete for the usage we give
What problems is the product solving and how is that benefiting you?
Ability to create sequences, reminders/tasks, see conversion rates of all actions, etc
Recommendations to others considering the product:
Enable/integrate with as much tools as possible
Great!
What do you like best about the product?
Really easy to use. Organized and detail oriented.
What do you dislike about the product?
Phone call back feature allows spam calls to call back your computer.
What problems is the product solving and how is that benefiting you?
Pre-set automated emails that you can organize days/weeks in advance. Extremely easy to organize prospects and accounts, as well as tracking email performance.
Outreach Review
What do you like best about the product?
The calendar feature is helpful for viewing team availability.
What do you dislike about the product?
There doesn't seem to be a way to remove the "reschedule" link from the UX when customers book with our calendar link.
What problems is the product solving and how is that benefiting you?
Increase efficiency when comparing team calendars to offer times to customers.
Recommendations to others considering the product:
Collaborate with the team to determine which templates need to be developed.
Ease of use
What do you like best about the product?
The automated sequences are incredibly simple and allow me to focus on other things while my outreach is automated.
What do you dislike about the product?
At times it can be difficult to upload a list into outreach. I would like to have a tool that makes it easier
What problems is the product solving and how is that benefiting you?
Prospecting made simple!
Couldn't have done my job without it!!
What do you like best about the product?
It was the most important tool I used in my role. I used it daily for all outreach activities. I was able to do so many different things with it that made my life easier.
What do you dislike about the product?
Sometimes there were issues with permissions around how to export and import prospects into the tool, but those may have been at the organizational level.
What problems is the product solving and how is that benefiting you?
How to consistently contact and stay in touch with prospects. It also allowed me to see past activities as well as other activities that people have done on the accounts.
Easy to use and fairly effective
What do you like best about the product?
Real-time insights regarding email engagement - emails/calls
What do you dislike about the product?
Bulk tools could be improved for how to mass import contacts from CSV files.
What problems is the product solving and how is that benefiting you?
Opens and reply rates are shown - but click rates are not being accurately shown.
Awful customer service, and a lot of lies during the sales process
What do you like best about the product?
The software is robust and looks good, but I couldn't sync my CRM (Hubspot) to the software.. after they reached out to me and told me along the whole process that there is a proper integration between the two.
What do you dislike about the product?
The customer service is awful. When I asked them for help integrating the software, they told me Hubspot owned the integration, so they could not help.
Thinking about it, it seems weird that I need to talk to Hubspot about integration for software I didn't buy from them. Hubspot told me that this is Outreach's problem, so I found myself going back and forth between them. As a result of me giving up and asking for a refund from Outreach (after a month of back and forth), they have stopped answering my emails.
Having said that, I'm wondering if you'd be interested in purchasing it?
Thinking about it, it seems weird that I need to talk to Hubspot about integration for software I didn't buy from them. Hubspot told me that this is Outreach's problem, so I found myself going back and forth between them. As a result of me giving up and asking for a refund from Outreach (after a month of back and forth), they have stopped answering my emails.
Having said that, I'm wondering if you'd be interested in purchasing it?
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Just don't buy it.
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