Outreach Sales Execution Platform
OutreachExternal reviews
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Great!
What do you like best about the product?
Really easy to use. Organized and detail oriented.
What do you dislike about the product?
Phone call back feature allows spam calls to call back your computer.
What problems is the product solving and how is that benefiting you?
Pre-set automated emails that you can organize days/weeks in advance. Extremely easy to organize prospects and accounts, as well as tracking email performance.
Outreach Review
What do you like best about the product?
The calendar feature is helpful for viewing team availability.
What do you dislike about the product?
There doesn't seem to be a way to remove the "reschedule" link from the UX when customers book with our calendar link.
What problems is the product solving and how is that benefiting you?
Increase efficiency when comparing team calendars to offer times to customers.
Recommendations to others considering the product:
Collaborate with the team to determine which templates need to be developed.
Ease of use
What do you like best about the product?
The automated sequences are incredibly simple and allow me to focus on other things while my outreach is automated.
What do you dislike about the product?
At times it can be difficult to upload a list into outreach. I would like to have a tool that makes it easier
What problems is the product solving and how is that benefiting you?
Prospecting made simple!
Couldn't have done my job without it!!
What do you like best about the product?
It was the most important tool I used in my role. I used it daily for all outreach activities. I was able to do so many different things with it that made my life easier.
What do you dislike about the product?
Sometimes there were issues with permissions around how to export and import prospects into the tool, but those may have been at the organizational level.
What problems is the product solving and how is that benefiting you?
How to consistently contact and stay in touch with prospects. It also allowed me to see past activities as well as other activities that people have done on the accounts.
Easy to use and fairly effective
What do you like best about the product?
Real-time insights regarding email engagement - emails/calls
What do you dislike about the product?
Bulk tools could be improved for how to mass import contacts from CSV files.
What problems is the product solving and how is that benefiting you?
Opens and reply rates are shown - but click rates are not being accurately shown.
Awful customer service, and a lot of lies during the sales process
What do you like best about the product?
The software is robust and looks good, but I couldn't sync my CRM (Hubspot) to the software.. after they reached out to me and told me along the whole process that there is a proper integration between the two.
What do you dislike about the product?
The customer service is awful. When I asked them for help integrating the software, they told me Hubspot owned the integration, so they could not help.
Thinking about it, it seems weird that I need to talk to Hubspot about integration for software I didn't buy from them. Hubspot told me that this is Outreach's problem, so I found myself going back and forth between them. As a result of me giving up and asking for a refund from Outreach (after a month of back and forth), they have stopped answering my emails.
Having said that, I'm wondering if you'd be interested in purchasing it?
Thinking about it, it seems weird that I need to talk to Hubspot about integration for software I didn't buy from them. Hubspot told me that this is Outreach's problem, so I found myself going back and forth between them. As a result of me giving up and asking for a refund from Outreach (after a month of back and forth), they have stopped answering my emails.
Having said that, I'm wondering if you'd be interested in purchasing it?
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Just don't buy it.
Easiest way to automatically sequence leads/contacts based on criteria!
What do you like best about the product?
Adding Outreach nodes within Leandata only requires a Drag and Drop and selecting the Sequence you want to use for the Lead/Contact. All the criterias leading to identify those contacts are handled directly in Leandata
What do you dislike about the product?
Had to re authorize the Outreach-Leandata user even though it said it was already authenticated to show new sequences created in Outreach in the LeanData nodes. Apart from that technical issue that's easy to solve, nothing disliked
What problems is the product solving and how is that benefiting you?
It's easier automating the sequences in Leandata rather than creating the different triggers in Outreach
Great out of the box, but not very flexible.
What do you like best about the product?
Outreach is a fantastic tool for outbound prospecting straight out of the box. It has a reasonably clean UI and is easy for sales reps to pick up and start using right away. It makes activity tracking easy. The built-in connectors to calendars, inboxes and other systems are great. Finally, the Outreach support team is fantastic! The best SaaS customer support team I've had the pleasure of working with. The knowledge base can be hit and miss sometimes, but jump on chat and you'll have an extremely knowledgeable support agent answer your question in minutes.
What do you dislike about the product?
The backend functionality of Outreach leaves a lot to be desired. It is hard to customize the experience for reps, and the automation capabilities are limited. Reporting looks good at first glance; however, it is tough to drill down and analyze the data further (especially without additional tools). It's also hard to extract reports for further analysis in other systems.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales has been easy with Outreach. It puts the power in reps' hands and enables them to contact lots of prospects with minimal setup easily. It's also helped us automate activity tracking, so reps do not have to track activity manually.
Business Development & Sales
What do you like best about the product?
Layout and UI was very intuitive. Metrics on campaign, means of contact, & number of steps before success gave great insight for future success
What do you dislike about the product?
Unified prospect database capabilities not fully encompassing. Disposition can be flipped from 1-off non-sequence tasks
What problems is the product solving and how is that benefiting you?
Great means of organizing and executing prospecting tasks.
Great program for lead management and ranking
What do you like best about the product?
If you use outreach with a dialer of any kind like ConnectAndSell or Nooks or Orum, you can drastically increase the top of funnel pipeline. The two are like peas and carrots.
What do you dislike about the product?
Still need to find a way to manage past due tasks and reschedule them somehow.
What problems is the product solving and how is that benefiting you?
Truly the predictability of when/how to contact a prospect is the biggest benefit. Telling me when prospects open an email and what device they were using helps me determine whether to call a desk phone or a cell phone. The base problem is predictability
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