Outreach Sales Execution Platform
OutreachExternal reviews
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Recommend Outreach, but they need to work on their outages
What do you like best about the product?
Have lot's of automation capabilities; sequences are easy to configure and use. Users like the UI and say it is easy to use and feel it is stronger than the competition.
What do you dislike about the product?
Have had a lot of outages in the past 6 months which can be very disruptive to our teams. A better, real-time SFDC connection would be helpful to more nuanced automation as well/
What problems is the product solving and how is that benefiting you?
Streamlining SDR and AE call and emailing processes; allows them over the course of the day to call/email many more prospects in an automated fashion for increased productivity
Good. for pre sales hard to adjust configuration for customers as well.
What do you like best about the product?
Great for 1 to many interactions from a named person.
What do you dislike about the product?
If we want to send 1 - many from an alias need to use a different tool, causing disjointed channels
Can be hard for some users to understand how to sequence
Can be hard for some users to understand how to sequence
What problems is the product solving and how is that benefiting you?
Calendar scheduling
1 to many communication
1 to many communication
Easiest and cleanest sales tool
What do you like best about the product?
Best UI I've seen for sales tool. Easy to navigate, create sequences, add people and stay organized
What do you dislike about the product?
Reporting can be confusing and misleading
What problems is the product solving and how is that benefiting you?
Upgraded over sales loft, which was much clunkier and disorganized
Recommendations to others considering the product:
Best tool I've used. Beats sales loft for sure.
Thoughts after 6 months using outreach
What do you like best about the product?
A sales enablement platform like Outreach is a necessary product for any growing sales team once you reach 10+ BDRs/SDRs/AEs. So Outreach has allowed us to become more sophisticated and intentional with how we handle outbound sales, working opportunities (mostly trial signups and demo requests), and onboarding new customers. I like using tasks to stay organized and using tasks vs email reminders helps keep my personal email address clean. The google chrome extension is also a helpful way to quickly access details when responding to an email. Adding templates when responding to an email is also simple and effective. I've had no problems adding new templates or creating new sequences.
What do you dislike about the product?
Overall, I've been disappointed with the level of support we have received and the general intuitiveness of the product. The chrome extension sidebar app has also significantly impacted the speed of my computer and it is very buggy with auto-updating. While the look and feel of outreach comes across as something modern and design-focused (vs when you look at salesforce you can tell this was created a decade ago), the product is definitely focused on "delivering every possible feature" vs "let's take some time to build this feature in the right way".
We have 13 users on the platform and while we did receive a nice "Welcome to Outreach" 30-minute chat after purchasing, the amount of care that has been shown to our account since has been lacking. For example, I've submitted a few support requests, and the responses were generic and suggest I take actions I did not have permission to take. Response time has been fine (a few hours to a couple of days) but I feel like the size of our account limits how much they care about our account. Maybe the level of support would be different if we had 50 users and paid more but I generally don't feel like optimizing our account is a focus for Outreach.
More info:
Prior to Outreach, we used Mixmax for our sales automation (this product worked well and we were happy with it for 5+ years we used Mixmax - we just ended up outgrowing it and needing a bit more sophistication on how we ran our sales operations)
We use HubSpot for marketing automation
We use Salesforce as our sales CRM
We also looked at Salesloft when searching for a sales enablement platform.
We have 13 users on the platform and while we did receive a nice "Welcome to Outreach" 30-minute chat after purchasing, the amount of care that has been shown to our account since has been lacking. For example, I've submitted a few support requests, and the responses were generic and suggest I take actions I did not have permission to take. Response time has been fine (a few hours to a couple of days) but I feel like the size of our account limits how much they care about our account. Maybe the level of support would be different if we had 50 users and paid more but I generally don't feel like optimizing our account is a focus for Outreach.
More info:
Prior to Outreach, we used Mixmax for our sales automation (this product worked well and we were happy with it for 5+ years we used Mixmax - we just ended up outgrowing it and needing a bit more sophistication on how we ran our sales operations)
We use HubSpot for marketing automation
We use Salesforce as our sales CRM
We also looked at Salesloft when searching for a sales enablement platform.
What problems is the product solving and how is that benefiting you?
We use outreach for our automated email sequences and various types of tasks for both inbound and outbound sales activities.
Recommendations to others considering the product:
Lock in long-term dedicated support and trainings with Outreach in the purchasing process. Know that is is going to take a significant amount of time to get set up but once it is your business will benefit.
Great sales tool
What do you like best about the product?
Outreach is the only way to keep track of prospects & continue to break into accounts!
What do you dislike about the product?
Can be buggy but for the most part, it is great
What problems is the product solving and how is that benefiting you?
Account details & history .
Recommendations to others considering the product:
N/A
Good when it works, effects a lot when it doesn't
What do you like best about the product?
The tool is useful when creating lists of contacts to reach out to for a specific purpose. It is fairly intuitive and seems to have a lot more functionality than other similar tools. The activity tracking is very useful.
What do you dislike about the product?
The sync with SFDC lags. If you updated someone in SFDC it takes a long time for that update to be recognized in outreach. There are more issues with the extension than with most extensions out there, and the "fixes" are usually a basic "did you restart your computer?". Support beyond that can take a very long time.
What problems is the product solving and how is that benefiting you?
Haven't solved any problems with it but I benefit from being able to organize groups for a reach out. Helps with tracking my activities for the week so I know how on track I am to goals.
Great for insights and scaling outreach efforts
What do you like best about the product?
-seeing when and how often people have read an email, also helpful when you see that an engaged prospect isn't reading your emails, you can seek out alternatives
-east to use templates to message at scale
-east to use templates to message at scale
What do you dislike about the product?
-locked template options, I realize this is org specific, but I have moved away from using Outreach in companies that use this feature since it removes the ability to tweak templates to your personal voice
What problems is the product solving and how is that benefiting you?
No longer having to copy past emails into dozens of email windows, helps speed up and create a routine around outbound prospecting. It's a great time saver and having insights into what gets opened and what doesn't helps fine tune approach.
Industry leading product, Disappointing tech support, Great csm support, many issues
What do you like best about the product?
The amount of training materials in their knowledge base is outstanding, our csms have been great. Product is industry leader.
What do you dislike about the product?
The technical support is extremely frustrating different support team members will give different information and knowledge is not consistent. Terrible at responding via email/ Many slowdowns/outages as well.
What problems is the product solving and how is that benefiting you?
Outside the parameters of intended use, we have been able to use outreach to reduce our number of bounced emails strategically
Very convenient and easy to use
What do you like best about the product?
It makes responding to my customers quick and easy. I like the default verbiage that I can save for future use.
What do you dislike about the product?
I didn't find anything that I disliked about this software.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to type out repetitive emails fully. The benefit is the amount of time it saves so that I can focus on other tasks.
It makes contacting prospects way easier
What do you like best about the product?
I like the sequencing tools the best. It lays it out nice and easy.
What do you dislike about the product?
That it doesn't notify me of a call when my laptop is closed
What problems is the product solving and how is that benefiting you?
Missing prospect emails
Recommendations to others considering the product:
Utilize the sequence functions
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