Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Outreach for professionals
What do you like best about the product?
Outreach is easy to use and schedule the mails
What do you dislike about the product?
Cluttered UI, makes it seem like the entire organisation is coming crashing on to a user.
What problems is the product solving and how is that benefiting you?
Scheduling the outgoing mails alongwith the follow up mails.
Benefits - easy traction for accounts
Benefits - easy traction for accounts
Outreach vs. Salesloft, the neverending saga
What do you like best about the product?
I used to tell everyone that Outreach was the best, and in my opinion, it was. Obviously it's a very powerful tool, but there are a number of sales automation tools out there today. The one I'm most familiar with is Salesloft. I can't say that there is anything I love about Outreach that leaps out to me. It gets the job done though.
What do you dislike about the product?
Sadly, there is much more that I dislike about Outreach. The tasks are segmented by Call, LinkedIn, and Email, but not by the specific sequence. So if you have a high priority sequence that you want to execute, you can't have granular access to it, you just have to work through your general Call, LI, and Email tasks. In addition, the reply rates of sequences get inflated, and a lot of managers don't understand this and assume that your reply rate is much higher than it really is. Aside from that the settings can be quite confusing, and I've found it to be slow/glitchy at times. I still cannot say it is a bad tool, but I when I compare/contrast with others I find that it comes up short.
What problems is the product solving and how is that benefiting you?
Outreach is a sales automation tool, that allows an individual to reach out to more people than ever possible in the good old days of selling. It automates your emails that go out, allows you to make phone calls in it, and connects with your CRM and email. Also integrates with LinkedIn. The benefit is the scale of outbound messaging you are able to send, obvious value here, but again I love Salesloft.
Recommendations to others considering the product:
I would look into other tools and find which ones are best for the BDR team.
Great outbound prospecting tool
What do you like best about the product?
I liked their integration options—the ability to organize all my prospects and create campaigns and increase engagement.
What do you dislike about the product?
Problems with third-party integrations and theircustomer service can be improved.
What problems is the product solving and how is that benefiting you?
Organization of my prospects, making the follow-up process more manageable, and automating my campaigns.
Outreach saves a lot of time!
What do you like best about the product?
It saves a lot of time scheduling calendar invites
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
What do you dislike about the product?
There is a bit of a learning curve with the platform if you never used it before. Additionally, the integration with LevelJump can get complex to set up. I would highly recommend working with both your CSM and LevelJump representative.
What problems is the product solving and how is that benefiting you?
Outreach has been very helpful for our teams in terms of scheduling meetings by giving access to someone's calendar, especially since we operate internationally.
I use outreach 10+ times per day
What do you like best about the product?
The ability to templatize, organize, sequence, and follow up on activities.
I often use it to check in on a contact after they've had a chance to view/read my outreach. Great way of engaging customers when they are interested!
I often use it to check in on a contact after they've had a chance to view/read my outreach. Great way of engaging customers when they are interested!
What do you dislike about the product?
Minor bugs with the outreach everywhere. Search is a little clunky. All general software useability things that come with hyper growth! You got this!
What problems is the product solving and how is that benefiting you?
Task management and communicating via email / phone / sequences. This lets me keep salesforce clean without cluttering my calendar.
Great for sending a high volume of prospect emails
What do you like best about the product?
I like the snippets and template options so that you don't have to waste time drafting emails when you're reaching out to a ton of prospects.
What do you dislike about the product?
I disliked how often you had to login and change passwords. I feel like I was changing my passwords once a month.
What problems is the product solving and how is that benefiting you?
Helped with productivity and was able to reach out to more prospects because of it. It's great for setting reminders to follow up as well.
Recommendations to others considering the product:
I think it's a really intuitive tool to use in sales teams.
Recommend Outreach, but they need to work on their outages
What do you like best about the product?
Have lot's of automation capabilities; sequences are easy to configure and use. Users like the UI and say it is easy to use and feel it is stronger than the competition.
What do you dislike about the product?
Have had a lot of outages in the past 6 months which can be very disruptive to our teams. A better, real-time SFDC connection would be helpful to more nuanced automation as well/
What problems is the product solving and how is that benefiting you?
Streamlining SDR and AE call and emailing processes; allows them over the course of the day to call/email many more prospects in an automated fashion for increased productivity
Good. for pre sales hard to adjust configuration for customers as well.
What do you like best about the product?
Great for 1 to many interactions from a named person.
What do you dislike about the product?
If we want to send 1 - many from an alias need to use a different tool, causing disjointed channels
Can be hard for some users to understand how to sequence
Can be hard for some users to understand how to sequence
What problems is the product solving and how is that benefiting you?
Calendar scheduling
1 to many communication
1 to many communication
Easiest and cleanest sales tool
What do you like best about the product?
Best UI I've seen for sales tool. Easy to navigate, create sequences, add people and stay organized
What do you dislike about the product?
Reporting can be confusing and misleading
What problems is the product solving and how is that benefiting you?
Upgraded over sales loft, which was much clunkier and disorganized
Recommendations to others considering the product:
Best tool I've used. Beats sales loft for sure.
Thoughts after 6 months using outreach
What do you like best about the product?
A sales enablement platform like Outreach is a necessary product for any growing sales team once you reach 10+ BDRs/SDRs/AEs. So Outreach has allowed us to become more sophisticated and intentional with how we handle outbound sales, working opportunities (mostly trial signups and demo requests), and onboarding new customers. I like using tasks to stay organized and using tasks vs email reminders helps keep my personal email address clean. The google chrome extension is also a helpful way to quickly access details when responding to an email. Adding templates when responding to an email is also simple and effective. I've had no problems adding new templates or creating new sequences.
What do you dislike about the product?
Overall, I've been disappointed with the level of support we have received and the general intuitiveness of the product. The chrome extension sidebar app has also significantly impacted the speed of my computer and it is very buggy with auto-updating. While the look and feel of outreach comes across as something modern and design-focused (vs when you look at salesforce you can tell this was created a decade ago), the product is definitely focused on "delivering every possible feature" vs "let's take some time to build this feature in the right way".
We have 13 users on the platform and while we did receive a nice "Welcome to Outreach" 30-minute chat after purchasing, the amount of care that has been shown to our account since has been lacking. For example, I've submitted a few support requests, and the responses were generic and suggest I take actions I did not have permission to take. Response time has been fine (a few hours to a couple of days) but I feel like the size of our account limits how much they care about our account. Maybe the level of support would be different if we had 50 users and paid more but I generally don't feel like optimizing our account is a focus for Outreach.
More info:
Prior to Outreach, we used Mixmax for our sales automation (this product worked well and we were happy with it for 5+ years we used Mixmax - we just ended up outgrowing it and needing a bit more sophistication on how we ran our sales operations)
We use HubSpot for marketing automation
We use Salesforce as our sales CRM
We also looked at Salesloft when searching for a sales enablement platform.
We have 13 users on the platform and while we did receive a nice "Welcome to Outreach" 30-minute chat after purchasing, the amount of care that has been shown to our account since has been lacking. For example, I've submitted a few support requests, and the responses were generic and suggest I take actions I did not have permission to take. Response time has been fine (a few hours to a couple of days) but I feel like the size of our account limits how much they care about our account. Maybe the level of support would be different if we had 50 users and paid more but I generally don't feel like optimizing our account is a focus for Outreach.
More info:
Prior to Outreach, we used Mixmax for our sales automation (this product worked well and we were happy with it for 5+ years we used Mixmax - we just ended up outgrowing it and needing a bit more sophistication on how we ran our sales operations)
We use HubSpot for marketing automation
We use Salesforce as our sales CRM
We also looked at Salesloft when searching for a sales enablement platform.
What problems is the product solving and how is that benefiting you?
We use outreach for our automated email sequences and various types of tasks for both inbound and outbound sales activities.
Recommendations to others considering the product:
Lock in long-term dedicated support and trainings with Outreach in the purchasing process. Know that is is going to take a significant amount of time to get set up but once it is your business will benefit.
showing 701 - 710