Outreach Sales Execution Platform
OutreachExternal reviews
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Its adequate but not amazing
What do you like best about the product?
I love the snippet section, where it allows you to create one main email and multiple tailored content sections to add in, vs. creating multiple emails. I also like the ability to start collections of emails and tag them appropriately.
What do you dislike about the product?
I find it difficult to really drive insights from the reporting, specifically related to how Outreach's reporting lines up with funnel metrics in SFDC. Its a very manual process to download reports and try to make comparisions.
What problems is the product solving and how is that benefiting you?
We use Outreach for all sequencing that reps use to interact with prospects, as well as tracking inbound next steps after a lead comes in. I feel like the "variables" in emails are very finicky and can really throw off your complete/failed rates.
Detailed implementation and a helpful tool!
What do you like best about the product?
We were already using Outreach for our BDR team, but when we expanded across our GTM functions, the entire process was pretty smooth and straightforward. The implementation team was incredible accesible and helpful and everyone pretty much always had an answer for the questions we had. If they didn't, they made sure to either fidn th answer for us, or point us in the direction of someone that did.
What do you dislike about the product?
Since I had used the platform in our BDR org, some of the training seemed redundant. Overall, at the end of user training, I felt prepared to train our teams on usage for the platform. I will say, they did tailor the training a bit to reflect that those of us going through the expansion had used the system before, and most of the redundant training was just something we had to go through to be checked as knowledgable before being allowed to train others.
What problems is the product solving and how is that benefiting you?
We are allowing our entire Revenue Organization to eliminate a lot of manual work, giving them valuable time back. There is a solution for every team on Outreach, and the training sessions showed us how to train for best use cases across the board.
Recommendations to others considering the product:
If you're looking for a tool for part or all of your GTM teams, check out Outreach! People across your teams may be surprised about the ways they can use the tool. It does seem on the surface that it may be better suited for just SDRs and AEs, but there is something for everyone with the inbox integration, SFDC plugin; and the automation sequences, templates, and snippets can provide.
The Best Platform for SDR & Sales Outreach
What do you like best about the product?
Outreach's ability to help users track tasks, identify best email times, and track email opens, are what makes it my favorite platform for reaching prospects. In addition, Outreach's function of scheduling emails, and sequence creation, are unmatched.
What do you dislike about the product?
During my time using Outreach, I have experienced some trouble with platform outage. In addition, I wasn't a large fan of the support we received during use.
What problems is the product solving and how is that benefiting you?
I am able to keep, and track, a funnel of contacts. Outreach has helped me in tracking my follow-ups which have resulted in more sales!
Outreach provides a streamlined and productive method to prospecting and opportunity follow ups
What do you like best about the product?
Outreach allows for sales teams to easily sequence and set tasks for prospects for effective and organized prospecting and opportunity follow-up. The integrations it has with Gmail to allow for easy sequencing, visibility into email opens, and "templates" for quick responses to prospect and customer inquiries. It's incredibly robust, yet also very easy to use. They also have a tremendous support team.
What do you dislike about the product?
Because of its incredible functionality, it can be difficult to navigate inside of the solution if you're unaware of how to accomplish something. It's the classic "easy to use once you know where it is" software situation. I find myself finding new things to do every week, and some are extremely useful, others not so much.
What problems is the product solving and how is that benefiting you?
Easily and efficiently sequencing prospects and opportunity follow-ups while also giving awesome visibility into engagement with your efforts from a macro and micro level. The reporting allows for sales teams, managers and individual contributors alike, to hold each other accountable via activity, while also providing metrics that can identify what actions are translating to more successful outreach attempts (no pun intended).
Best sales development tool on the market!
What do you like best about the product?
Outreach is hands down the greatest sales tool out there. It integrates easily with Salesforce to pull data right into the dashboard which your entire team is able to access and action.
What do you dislike about the product?
The functionality does seem siloed at times and can be difficult to navigate right off the bat if you haven't had any formal training. It's still a great interface despite the various functions.
What problems is the product solving and how is that benefiting you?
We're able to track customer interactions at every level with social outreach, email correspondence, and phone calls. This helps us know how to best keep customers engaged.
Recommendations to others considering the product:
This is the best turn key solution for your organization to have all your sales team be engaged. It integrates easily with Salesforce to pull data right into the dashboard which your entire team is able to access and action. We have found so many different use cases where outreach has been helpful for not only our team but for various teams across our sales organization and marketing. The ability to track is world class and gives insights that other tools have but don't integrate directly with the communication.
it works, but sloppy
What do you like best about the product?
I like being able to pre-populate templates for emails and set out a scheduled block of emails.
What do you dislike about the product?
Requiring "tasks" for a different team member/Department is irritating
What problems is the product solving and how is that benefiting you?
using templates and snippets for communication to mulitiple clients
Great sales enablement/productivity tool
What do you like best about the product?
Integrations, ease of use. Able to execute tasks and outreach for efficiency.
What do you dislike about the product?
Unable to migrate instances. Unable to push content from one instance to another. Had to copy/paste all messaging into new instance.
What problems is the product solving and how is that benefiting you?
Increase outreach and engagement efficiently.
Easy to Use
What do you like best about the product?
the capability to sequence multiple people at once and viewing my personal reports.
What do you dislike about the product?
it is hard to search specific personas and get the results I am looking for. Also, wish it automatically updated contacts.
What problems is the product solving and how is that benefiting you?
Getting access to a lot of different individuals. Knowing when they have last been contacted or put in a sequence.
outreach
What do you like best about the product?
its simple and i like how easy it is to use and the pictures
What do you dislike about the product?
Sometimes the phone has static and i dont like that
What problems is the product solving and how is that benefiting you?
sloving the issue with the phones and able to connect and able to connact my customer
Recommendations to others considering the product:
take your time and get to know system
Very capable product, but little to no dedicated support
What do you like best about the product?
It's super easy to build sequences, sync contacts, and connect to your CRM so that you can make sure all of the sales teams' activities are being logged.
What do you dislike about the product?
The personalization is often better than what you can do in a marketing platform, so it would be cool if we could make the emails look a little more professional (like HTML coding or other design). The emails all are just plain text so very easy to get lost in today's inundated inboxes.
What problems is the product solving and how is that benefiting you?
Scaling our BDR teams' outbound efforts, and we've also downsized our sales teams so we're able to automate a lot of the outreach on "behalf" of a nonexistent sales team. We're also able to measure the open rates / click through rates of our emails which helps with optimizing subject lines and email copy.
Recommendations to others considering the product:
If you have not used a sales automation platform before, you will need help onboarding & operationalizing the product. I'm not sure what Outreach's onboarding plans are, but make sure you get support. Unless you're on the highest tier, you won't get much dedicated support afterward.
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