Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Director of Sales Development
What do you like best about the product?
Ease of use, actionable reporting, highly customizable and can evolve as our team scales; our customer success manager and account executive are prompt, thorough, and action-oriented
What do you dislike about the product?
Really no dislikes, but some desired features - I'd love to see full sequence experiments (rather than just A/B tests on specific emails within a sequence). I'd also love to see Kaia for outbound cold calls.
What problems is the product solving and how is that benefiting you?
Driving pipeline, booking qualified emails, consistent messaging, accelerating prospecting, getting new reps up to speed quickly, curating content, SDR task prioritization and execution
Sales Game Changer
What do you like best about the product?
It's unrivaled. It sets your employees up for their day with a task list. It lets them focus on what they want in that moment, whether it's emails, phone calls, etc. It automates every part of sales and makes it much more enjoyable.
What do you dislike about the product?
Not really anything to be honest, but I wish there were more pre-populated sequences. Other than that, it does everything you want and need. It's very well thought out.
What problems is the product solving and how is that benefiting you?
It allows for faster onboarding because everything (the process) is laid out for employees (not to mention pre-written for the most part). It allows for competition between team members as it quickly shows numbers in real-time. We've seen increased numbers, more success, and happier employees with less tedious clicking and inputs as it's all automated.
Recommendations to others considering the product:
If you don't have a sales automation tool...do it.
Using Outreach for outbound prospecting
What do you like best about the product?
I really appreciate the ability to track views, clicks, etc. It gives real time insights into engagement allowing for shifting targeting priorities based on intent and interaction.
What do you dislike about the product?
Unfortunately, the system isn't able to differentiate live clicks and software that scans emails for viruses, triggering erroneous views/clicks. Also, not being able to track WHICH link is clicked is also bothersome.
What problems is the product solving and how is that benefiting you?
Outreach helps keep communications organized and consistent. When targeting 100-200 accounts with 300-400 contacts, having structure is very important, making sure contacts don't slip through the cracks.
Recommendations to others considering the product:
There is a bit of a learning curve, but once you get the hang of it, it's truly a valuable tool in day to day outreach and sales organization.
When dream reporting, permissions, and set-up are just Out-of-reach
What do you like best about the product?
--Helps reps optimize and prioritize their day
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
What do you dislike about the product?
--limited reporting capabilities
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
What problems is the product solving and how is that benefiting you?
--helping reps become more effective with their outreach and prospecting
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
Recommendations to others considering the product:
Make sure you plan and map out your instance before building
Automated and Organized
What do you like best about the product?
I like the ability to schedule and complete tasks, set reminders, track activity, and update status all from one platform. The ability to leave pre-recorded voicemails is a godsend.
What do you dislike about the product?
Outreach at times can be a bit laggy at times but overall I have no real complaints are suggestions for product features. The only real suggestion I have is that the reminders for urgent tasks should not cover up buttons for other actions or functionality within the Outreach plugin, it makes it impossible to update certain things like toggling the sequence button on or off.
What problems is the product solving and how is that benefiting you?
The biggest problem I am solving with Outreach is just the ability to stay organized in an automated way, all my tasks are prescheduled, I can set reminders to follow up with leads, and I leave pre-recorded voicemails.
Outreach is great
What do you like best about the product?
- Reaching a broad audience of users at once
- Huge time savings
- Measurable metrics and click rates allow us to see what sequences are making an impact
- Huge time savings
- Measurable metrics and click rates allow us to see what sequences are making an impact
What do you dislike about the product?
- Bugs. I run into issues when editing sequences where outreach crashes
- Syncing with your calendar - wish we could sync up and overlay meeting availability that didn't look at our buffer (for example, when I have a buffer of 15 min between meetings, I can't share my calendar meeting times. I show up as orange/unavailable
- Syncing with your calendar - wish we could sync up and overlay meeting availability that didn't look at our buffer (for example, when I have a buffer of 15 min between meetings, I can't share my calendar meeting times. I show up as orange/unavailable
What problems is the product solving and how is that benefiting you?
- Would never be able to reach out to as many users as I could without outreach!
A too that changed the way I prospect
What do you like best about the product?
I really enjoy the customization, and detailed variables. The reports are helpful and easy to use. We integrate with Salesforce and is better than any competitor we used in the past.
What do you dislike about the product?
The interface looks a bit outdated and it can be a bit confusing to navigate. I have had issues with the live feed on the right hand side not updating appropriatley, and always get an error message when I start a sequence but it seems to work anyway.
What problems is the product solving and how is that benefiting you?
We have improved our BizDev output immensely. Before this tool we were doing manual emails in outlook that took hours to do what takes us minutes with outreach and it is much more effective.
Game changing
What do you like best about the product?
Significant increase in SDR efficiency. Uniform process and messaging across the various teams. Valuable insights.
What do you dislike about the product?
Frequent downtime of the solution. Less than satisfactory CSM support. Limited view of historical data.
What problems is the product solving and how is that benefiting you?
Uniform efficent process accross the team.
Recommendations to others considering the product:
N/A
Outreach is a complex system that is user friendly that is always improving ways to prospect
What do you like best about the product?
Outreach is very intimidating at first. But once you start playing with it allows you to prospect much faster than you would be manually or using old school excel sheets to orgainizing.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
What do you dislike about the product?
we were not having the ability to delete older sequences makes it very hard to find the correct ones over the years. Maybe this is a feature for other companies that use outreach but not having that is hard because when we use attentional calling systems, it is tough to find the correct sequence.
What problems is the product solving and how is that benefiting you?
Just with having such a large sales territory, outreach helps you stay organized and allows you to send emails and touches to many accounts when you would not be able to do so manually.
Sales Reps personal assistant
What do you like best about the product?
Outreach saves my SDRs so much time. It streamlines their day-to-day activities and literally just tells them what to do and when. From an Admin standpoint creating sequences, managing users, and overall set up is very user friendly.
What do you dislike about the product?
Reporting needs improvement. They have come a long way within the last year and provide more analytics on activity, sentiment & sequence performance. However, it's hard to track sequence performance over time and many of the reports have filter limitations.
What problems is the product solving and how is that benefiting you?
Outreach increases daily activity and automizes our overall process. Like I said it tells them what to do and when. Reps are ramping faster than before. Also, provides analytics on whats working and whats not
showing 751 - 760