Outreach Sales Execution Platform
OutreachExternal reviews
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Finicky and not user friendly
What do you like best about the product?
The ability to see engagement on a pretty much live basis... from clicks, views, and responses. That's very helpful. Additionally, the outreach widget it a great feature that works with Salesforce.
What do you dislike about the product?
It seems like outreach is always crashing, working slowly, not recording calls correctly. It's not really user friendly, and there are a million different places to do 1 simple task. I seems like it could be a little more simplified.
What problems is the product solving and how is that benefiting you?
This is a prospect marketing platform software that we use. I'm sure it's ok, but I feel that I've used better. I don't know that it necessarily makes me more productive. I feel like sometimes it causes problems with obstacles we're trying to solve in it.
Recommendations to others considering the product:
I probably would not recommend. If my company would be interested in looking at other software, I would like to see what is out that that competes.
Effective Email Campaign
What do you like best about the product?
Simple set up, integrates well with Microsoft outlook
What do you dislike about the product?
Email format can be impacted by including an HTML link in the body of the email
What problems is the product solving and how is that benefiting you?
So much easier to reach out to customers and notify them of updates or changes made to our platform
Outreach Review
What do you like best about the product?
Ease of use. The tool is intuitive and easy to learn. There are lots of online resources to help you improve usage and get better results from the campaigns being launched.
What do you dislike about the product?
As smooth as the experience is, you still need data to power the experience. Between what's behind the smart fields and a clean emailing list, this is not a standalone solution.
What problems is the product solving and how is that benefiting you?
Personalization at scale. We need better data to pull it off.
Recommendations to others considering the product:
Get a great data source to make the best use of the platform.
Great overall outbound prospecting tool
What do you like best about the product?
The central dashboard prioritizes all your tasks and shows your email views. I'm always telling my team to work off this dashboard. You can call prospects as they view your emails which really improves the connect rates on outbound calls
What do you dislike about the product?
Sometimes the integration with Salesforce creates duplicates or does not update status'. Also certain custom fields in Salesforce cannot be filtered against, so this can create some confusion between BDR's and Account Executives.
What problems is the product solving and how is that benefiting you?
The ability to create email cadences. These targeted campaigns contain specific messaging towards prospects that fit in our ICP. Additionally we've been able to track metrics across different emails using AB testing, and this has helped tune up our messaging across the entire team and improve overall reply rates.
Informative and Gets the work done
What do you like best about the product?
I find it very crisp and to the point. The Research is usually very up to date and insights can be directly used to improve your daily business operations overall.
What do you dislike about the product?
I find it expensive, as far as the competitors are concerned, and many secondary resources are easily searchable using a simple google search. Could be more graphs and analysis.
What problems is the product solving and how is that benefiting you?
What required months of research is usually available within mins. Time to market and the ability to reach to decisions is faster and quicker, I now don't have to hire interns for this.
Recommendations to others considering the product:
This seems llike a great tool to sample other softwares in the industry.
Keep prospecting organized
What do you like best about the product?
It's easy to use, keeps prospecting organized and great that calls can be made through using Twilio (included). There is flexibility with changing steps for sequencing and can use calendly for getting meetings on the calendar. Also, great insights on what's working and what's not
What do you dislike about the product?
It is easy to use once you have the training and navigate through it for a couple of weeks. There is a learning curve because of all the different customization you can make with the platform
What problems is the product solving and how is that benefiting you?
We're able to scale the number of prospects we're reaching out to and able to have visibility on when we reached out and activities we have completed with the prospect. Love being able to put prospects on a conveyor belt and complete appropriate tasks.
Recommendations to others considering the product:
It's a great platform that enables your team. I would have weekly teaching sessions on it as a team to collaborate on what's working well and areas of improvement.
Director of Sales Development
What do you like best about the product?
Ease of use, actionable reporting, highly customizable and can evolve as our team scales; our customer success manager and account executive are prompt, thorough, and action-oriented
What do you dislike about the product?
Really no dislikes, but some desired features - I'd love to see full sequence experiments (rather than just A/B tests on specific emails within a sequence). I'd also love to see Kaia for outbound cold calls.
What problems is the product solving and how is that benefiting you?
Driving pipeline, booking qualified emails, consistent messaging, accelerating prospecting, getting new reps up to speed quickly, curating content, SDR task prioritization and execution
Sales Game Changer
What do you like best about the product?
It's unrivaled. It sets your employees up for their day with a task list. It lets them focus on what they want in that moment, whether it's emails, phone calls, etc. It automates every part of sales and makes it much more enjoyable.
What do you dislike about the product?
Not really anything to be honest, but I wish there were more pre-populated sequences. Other than that, it does everything you want and need. It's very well thought out.
What problems is the product solving and how is that benefiting you?
It allows for faster onboarding because everything (the process) is laid out for employees (not to mention pre-written for the most part). It allows for competition between team members as it quickly shows numbers in real-time. We've seen increased numbers, more success, and happier employees with less tedious clicking and inputs as it's all automated.
Recommendations to others considering the product:
If you don't have a sales automation tool...do it.
Using Outreach for outbound prospecting
What do you like best about the product?
I really appreciate the ability to track views, clicks, etc. It gives real time insights into engagement allowing for shifting targeting priorities based on intent and interaction.
What do you dislike about the product?
Unfortunately, the system isn't able to differentiate live clicks and software that scans emails for viruses, triggering erroneous views/clicks. Also, not being able to track WHICH link is clicked is also bothersome.
What problems is the product solving and how is that benefiting you?
Outreach helps keep communications organized and consistent. When targeting 100-200 accounts with 300-400 contacts, having structure is very important, making sure contacts don't slip through the cracks.
Recommendations to others considering the product:
There is a bit of a learning curve, but once you get the hang of it, it's truly a valuable tool in day to day outreach and sales organization.
When dream reporting, permissions, and set-up are just Out-of-reach
What do you like best about the product?
--Helps reps optimize and prioritize their day
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
What do you dislike about the product?
--limited reporting capabilities
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
What problems is the product solving and how is that benefiting you?
--helping reps become more effective with their outreach and prospecting
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
Recommendations to others considering the product:
Make sure you plan and map out your instance before building
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