What do you like best about the product?

I like the ability to schedule and complete tasks, set reminders, track activity, and update status all from one platform. The ability to leave pre-recorded voicemails is a godsend.

What do you dislike about the product?

Outreach at times can be a bit laggy at times but overall I have no real complaints are suggestions for product features. The only real suggestion I have is that the reminders for urgent tasks should not cover up buttons for other actions or functionality within the Outreach plugin, it makes it impossible to update certain things like toggling the sequence button on or off.

What problems is the product solving and how is that benefiting you?

The biggest problem I am solving with Outreach is just the ability to stay organized in an automated way, all my tasks are prescheduled, I can set reminders to follow up with leads, and I leave pre-recorded voicemails.

What do you like best about the product?

- Reaching a broad audience of users at once
- Huge time savings
- Measurable metrics and click rates allow us to see what sequences are making an impact

What do you dislike about the product?

- Bugs. I run into issues when editing sequences where outreach crashes
- Syncing with your calendar - wish we could sync up and overlay meeting availability that didn't look at our buffer (for example, when I have a buffer of 15 min between meetings, I can't share my calendar meeting times. I show up as orange/unavailable

What problems is the product solving and how is that benefiting you?

- Would never be able to reach out to as many users as I could without outreach!

What do you like best about the product?

I really enjoy the customization, and detailed variables. The reports are helpful and easy to use. We integrate with Salesforce and is better than any competitor we used in the past.

What do you dislike about the product?

The interface looks a bit outdated and it can be a bit confusing to navigate. I have had issues with the live feed on the right hand side not updating appropriatley, and always get an error message when I start a sequence but it seems to work anyway.

What problems is the product solving and how is that benefiting you?

We have improved our BizDev output immensely. Before this tool we were doing manual emails in outlook that took hours to do what takes us minutes with outreach and it is much more effective.

What do you like best about the product?

Significant increase in SDR efficiency. Uniform process and messaging across the various teams. Valuable insights.

What do you dislike about the product?

Frequent downtime of the solution. Less than satisfactory CSM support. Limited view of historical data.

What problems is the product solving and how is that benefiting you?

Uniform efficent process accross the team.

Recommendations to others considering the product:

N/A

What do you like best about the product?

Outreach is very intimidating at first. But once you start playing with it allows you to prospect much faster than you would be manually or using old school excel sheets to orgainizing.

My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.

What do you dislike about the product?

we were not having the ability to delete older sequences makes it very hard to find the correct ones over the years. Maybe this is a feature for other companies that use outreach but not having that is hard because when we use attentional calling systems, it is tough to find the correct sequence.

What problems is the product solving and how is that benefiting you?

Just with having such a large sales territory, outreach helps you stay organized and allows you to send emails and touches to many accounts when you would not be able to do so manually.

What do you like best about the product?

Outreach saves my SDRs so much time. It streamlines their day-to-day activities and literally just tells them what to do and when. From an Admin standpoint creating sequences, managing users, and overall set up is very user friendly.

What do you dislike about the product?

Reporting needs improvement. They have come a long way within the last year and provide more analytics on activity, sentiment & sequence performance. However, it's hard to track sequence performance over time and many of the reports have filter limitations.

What problems is the product solving and how is that benefiting you?

Outreach increases daily activity and automizes our overall process. Like I said it tells them what to do and when. Reps are ramping faster than before. Also, provides analytics on whats working and whats not

What do you like best about the product?

Outbound sales feature, the product just works and communication is solid

What do you dislike about the product?

more features in comparison to Chill Piper will be welcome then it will make full one stop solution.

What problems is the product solving and how is that benefiting you?

Customer engagement by Sales team, sync with CRM issues,

What do you like best about the product?

Automated sequences, marking tasks as urgent and they pop right up when you log in, voicemail drop (record a voicemail once and press a button to leave your message), calendar scheduling. Integration with Gong

What do you dislike about the product?

Glitches with importing prospects from CRM (in my case SFDC), no client support call center, it would be nice to speak to a human instead of chat. Providing more and better email templates to sell with industry best practices.

What problems is the product solving and how is that benefiting you?

Time management, critical communications are not slipping through the cracks. Once you get everything sequenced, you move quickly through your calls and auto emails or manual emails

What do you like best about the product?

Easy to use interface and integrations make it very easy for CSMs to automate their communications and add customized information from other sources to make the email feel personal.

What do you dislike about the product?

Getting some information like Zoom meeting links added to the outgoing email campaigns proved challenging and was definitely a lot of trial and error before we could get it up and running.

What problems is the product solving and how is that benefiting you?

We have saved a ton of manual work. CSMs can now focus on talking to customers instead of sending countless emails.

What do you like best about the product?

My team uses Outreach in a more limited capacity than most. We aren't high volume like many Outreach users are; thus we are more limited in our usage of the features. Our team really likes the notifications you get when a prospect opens the email that you sent through Outreach; however, there are limitations that I will address in the "dislike" section. It's also helpful to have the ability to see what other teammates are sending, and what email formats are most successful. The Outreach analytics are fairly cool as well. It's interesting to get a sense of the day/time during each week when emailing is most effective.

What do you dislike about the product?

I have a few gripes with Outreach, particularly pertaining to my favorite aspect of Outreach - the notification system. The way this seems to work is Outreach embeds a small pixel at the bottom of an email you send through the tool and when the email is opened, this triggers a notification that someone has interacted with your email. However, the tool doesn't discern who has opened that email. I like to bcc myself on outbound emails for tracking purposes and when I open an email sent through Outreach, I receive a notification that my prospect has opened the email. This will happen anytime you open the email, so if you're quickly scrolling through a number of emails you've sent prospects, you will receive a ton of false open notifications. I feel like there should be an easy fix to this, maybe code something that says not to trigger a notification when the sender of an email is looking at the email, but it seems like Outreach's "secret sauce" may be more rudimentary than that. Furthermore, if you email a prospect and start a thread, Outreach continues to use the initial pixel embedded in the email to track things, thus making it fairly inaccurate to determine which email a prospect has opened. There have been plenty of examples of times I sent a fifth email to a prospect on the same thread, and I got a notification that my prospect opened the first email I had sent them months prior. Outreach is a low cost tool, so their support isn't great either. My team has had a few issues when our passwords expire, we've been locked out for days and couldn't find someone in support to help us. At one point, we ended up emailing 15-20 people in the company (including the CEO) to help us because we couldn't figure out how to resolve the issue. To Outreach's credit, the CEO responded, but wasn't able to easily and quickly help us resolve the issue. I also don't like how you have to pay additional money to have someone walk through the tool with you. Yes, they have Outreach University where you can teach yourself how to utilize features of the tool, but it isn't very intuitive. Some of the features are clunky as well, where it feels like it should be easier to use. For example, my team still hasn't figured out how to easily use the email template feature successfully for email campaigns.

What problems is the product solving and how is that benefiting you?

I mentioned this before, but my team uses Outreach differently than I believe most sales teams do. We really only use the email tracking feature, which has been helpful to better understand what prospects are engaged. Having the basic knowledge that a prospect in interacting with your materials on the other side of a screen has been helpful in determining what is the best strategy/next steps to get the prospect to closure. Outreach has also helped us determine the type of emails that are most effective, allowing us to hone our scripting.