Outreach Sales Execution Platform
OutreachExternal reviews
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Premium Prospecting Tool
What do you like best about the product?
Dialer, Salesforce integration, intuitive setup, metrics, administrative functions
What do you dislike about the product?
Price is tough if you're not a large sales organization.
What problems is the product solving and how is that benefiting you?
Standardization of outreach for everyone. Leveraging best practices.
Recommendations to others considering the product:
I'd recommend having an outreach scientist of some sort who is dedicated to helping your teams maximize your use of Outreach. We lacked a person who held everyone accountable to use the tool and help others best leverage the tool.
Great sales enablement solution
What do you like best about the product?
The ability to organize my prospects/accounts in a meaningful way. I practically live in outreach, all of my notes, emails, and calls happen through outreach and it's how I'm able to stay organized with a large patch and a ton of contacts.
What do you dislike about the product?
The extension can be clunky at times when paired up with salesforce. It took me a while to get used to, and there are still times I have issues with it bouncing around when multiple SFDC tabs are open, but that's about all I can think of.
What problems is the product solving and how is that benefiting you?
I solved my lack of organization problem. I was never good at keeping notes in SFDC because it's an absolute pain when you're trying to look through notes from a while ago. I now keep all of my notes in outreach and can see my contact history with both accounts and people without having to dig.
Time saver!
What do you like best about the product?
Outreach helps keep all your tasks in order to make sure you are getting all necessary touches on prospects!
What do you dislike about the product?
Nothing top of mind I dislike. Only thing is sometimes moving info from salesforce into outreach can be finicky
What problems is the product solving and how is that benefiting you?
Time management. Being able to create automatic sequences that are consistently creating client touch points that I may otherwise forget.
Perfect for lead and email management
What do you like best about the product?
One of the strongest points of outreach is its reporting capabilities. All data is "clickable" allowing you to actually see who clicked or opened an email. It also makes it extremely easy to A/B test within sequences and templates. Overall, I haven't found any issues or any features that I wish I had that aren't available.
What do you dislike about the product?
$1000 set up fee otherwise you have to do it yourself and they have some weird settings turned on be default. So set up can be a bit time consuming unless you spend the $1000.
What problems is the product solving and how is that benefiting you?
It's been much easier to track the stages of outreach our leads are at and make sure that no follow-up has been missed. The reporting has made it extremely easy to track what's working and what's not. Our biggest issue was keeping everything straight with our SDR team and to be able to see how leads were progressing easily. Outreach has made this extremely easy and has increased our overall productivity tremendously.
Recommendations to others considering the product:
I would recommend either paying the setup fee or be prepared to sit down and work through configuration yourself. There are settings that you'll need to shut off as well as completing any custom fields you need. Also if you want to use Linkedin Features you need the team edition of sales navigot.
Great Sales Tool
What do you like best about the product?
We started utilizing Outreach last year. It was adopted well within the sales organization and helps to automate touchpoints. Our marketing is highly in tune with the email content and stays close to sales on optimizing the messaging.
What do you dislike about the product?
One of the challenges is the process of adding contacts to sequences from SFDC. There is some manual work that has to take place and relies on the contact account owner role.
What problems is the product solving and how is that benefiting you?
One of the problems this helped solve was automating our sales email touchpoints and making sure we are sending the right message to the right contact. This has helped speed up our outreach and opportunity creation.
Outreach Overview
What do you like best about the product?
I love that everything can stay organized in one place. I like that I can set reminders for myself and they will automatically pop up. I haven't used another platform so there's nothing to compare it to but its fairly easy to use.
What do you dislike about the product?
It's not the easiest to use if you are not tech savvy. The filters and falling out of sequence make it easy for things to get lost in the shuffle; especially if you have more than 500 prospects
What problems is the product solving and how is that benefiting you?
Problem-solving is mostly done on my end. I've experienced a few crashes on the platform. But typically, the sync to salesforce is quick and effienct.
Best prospecting/organizational tool out there
What do you like best about the product?
User-friendly interface. Onboarding was easy & much better than our previous tool. Integrations are smooth & make working more efficient. Outreach is a must-have for your sales team! We switched to Outreach. 6months ago Despite the cost, we saw the advantages. After onboarding as a BDR, we instantly noticed the benefits. From template creation to importing contacts at lightning speed, we are very happy with Outreach.io I do feel it is the best prospecting tool out there & we have generated a lot of leads using Outreach.
What do you dislike about the product?
The LinkedIn capabilities are sort of limited. I had to jump back & forth from Outreach to LinkedIn to see the info I wanted to gather. I would also like a link to their LinkedIn that opens in an extension. LinkedIn is so important in cold prospecting & personalizing emails I need to see their profile. Other than that Outreach has been a wonderful tool. If somehow you could see the entire profile, it would be a huge value add.
What problems is the product solving and how is that benefiting you?
Efficiency & task management for our sales team. A huge benefit is staying on top of prospects using creative outreach & the bulk compose feature for marketing materials. Our time to get engagement from a prospect was dramatically increased. Also, the data you can get on sequences is also a huge benefit. You can see what is working & what is not working which allowed your team to pivot quickly. This was the biggest benefit for our team. We loved to quickly see what is getting read, engaged, and focus on those individuals
Recommendations to others considering the product:
If you are looking for a tool for your BDR or sales team- outreach is it. The data they can offer up is unmatched by everything else I have used in my sales career.
Outreach rapidly increases call volume, while maintaining organization
What do you like best about the product?
Outreach enables dial after dial in rapid succession. It makes high call volumes possible without sacrificing client knowledge due to its notes feature. It also integrates well with salesforce, which rocks!
What do you dislike about the product?
The options for call results could be a tad more robust.
What problems is the product solving and how is that benefiting you?
Dialing a high amount of prospects in one day while also keeping them organized
Outreach Review
What do you like best about the product?
Outreach makes it very easy to add prospects into sequences
What do you dislike about the product?
Somewhat lacking in click and open email analytics
What problems is the product solving and how is that benefiting you?
Faster getting people into a sequence
I am an IMR for my company and i use outreach for my role to
What do you like best about the product?
I like that you can filter out the prospects that have opened the content that emailed and view how many times the candidate is opening the emails. This feature is my favorite
What do you dislike about the product?
The problem is the sequences that are in the system. They are not always good content from the IMR user perspective. TIt creates a problem and is very time consuming
What problems is the product solving and how is that benefiting you?
I have the most success using outreach when I follow up with the system's task after the sequence is complete. I am productive. However, this is very time-consuming. I think this could be better. The important thing is to have the ability to get the sequences created for the personas. I think this would help tremendously
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