Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
from
and
External reviews are not included in the AWS star rating for the product.
When dream reporting, permissions, and set-up are just Out-of-reach
What do you like best about the product?
--Helps reps optimize and prioritize their day
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
--Helps admins/managers understand where reps are spending time and how effective it is
--Most reps are familiar with the product
--CSM is incredible and super helpful
What do you dislike about the product?
--limited reporting capabilities
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
--vague and consistent reporting for sequence and content performance
--can not set up or separate multiple instances (creates a lot of noise for different teams)
--can not set up weekly alerts/newsletters on things admins/leadership care about
--a lot of workarounds to get "near" solutions for various business needs
What problems is the product solving and how is that benefiting you?
--helping reps become more effective with their outreach and prospecting
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
--understand where reps are spending time and can make specific adjustments to rep behaviors
--ensure teams are following up with MQLs in a timely fashion
--begin creating more standardization across the org as we scale
Recommendations to others considering the product:
Make sure you plan and map out your instance before building
Automated and Organized
What do you like best about the product?
I like the ability to schedule and complete tasks, set reminders, track activity, and update status all from one platform. The ability to leave pre-recorded voicemails is a godsend.
What do you dislike about the product?
Outreach at times can be a bit laggy at times but overall I have no real complaints are suggestions for product features. The only real suggestion I have is that the reminders for urgent tasks should not cover up buttons for other actions or functionality within the Outreach plugin, it makes it impossible to update certain things like toggling the sequence button on or off.
What problems is the product solving and how is that benefiting you?
The biggest problem I am solving with Outreach is just the ability to stay organized in an automated way, all my tasks are prescheduled, I can set reminders to follow up with leads, and I leave pre-recorded voicemails.
Outreach is great
What do you like best about the product?
- Reaching a broad audience of users at once
- Huge time savings
- Measurable metrics and click rates allow us to see what sequences are making an impact
- Huge time savings
- Measurable metrics and click rates allow us to see what sequences are making an impact
What do you dislike about the product?
- Bugs. I run into issues when editing sequences where outreach crashes
- Syncing with your calendar - wish we could sync up and overlay meeting availability that didn't look at our buffer (for example, when I have a buffer of 15 min between meetings, I can't share my calendar meeting times. I show up as orange/unavailable
- Syncing with your calendar - wish we could sync up and overlay meeting availability that didn't look at our buffer (for example, when I have a buffer of 15 min between meetings, I can't share my calendar meeting times. I show up as orange/unavailable
What problems is the product solving and how is that benefiting you?
- Would never be able to reach out to as many users as I could without outreach!
A too that changed the way I prospect
What do you like best about the product?
I really enjoy the customization, and detailed variables. The reports are helpful and easy to use. We integrate with Salesforce and is better than any competitor we used in the past.
What do you dislike about the product?
The interface looks a bit outdated and it can be a bit confusing to navigate. I have had issues with the live feed on the right hand side not updating appropriatley, and always get an error message when I start a sequence but it seems to work anyway.
What problems is the product solving and how is that benefiting you?
We have improved our BizDev output immensely. Before this tool we were doing manual emails in outlook that took hours to do what takes us minutes with outreach and it is much more effective.
Game changing
What do you like best about the product?
Significant increase in SDR efficiency. Uniform process and messaging across the various teams. Valuable insights.
What do you dislike about the product?
Frequent downtime of the solution. Less than satisfactory CSM support. Limited view of historical data.
What problems is the product solving and how is that benefiting you?
Uniform efficent process accross the team.
Recommendations to others considering the product:
N/A
Outreach is a complex system that is user friendly that is always improving ways to prospect
What do you like best about the product?
Outreach is very intimidating at first. But once you start playing with it allows you to prospect much faster than you would be manually or using old school excel sheets to orgainizing.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
What do you dislike about the product?
we were not having the ability to delete older sequences makes it very hard to find the correct ones over the years. Maybe this is a feature for other companies that use outreach but not having that is hard because when we use attentional calling systems, it is tough to find the correct sequence.
What problems is the product solving and how is that benefiting you?
Just with having such a large sales territory, outreach helps you stay organized and allows you to send emails and touches to many accounts when you would not be able to do so manually.
Sales Reps personal assistant
What do you like best about the product?
Outreach saves my SDRs so much time. It streamlines their day-to-day activities and literally just tells them what to do and when. From an Admin standpoint creating sequences, managing users, and overall set up is very user friendly.
What do you dislike about the product?
Reporting needs improvement. They have come a long way within the last year and provide more analytics on activity, sentiment & sequence performance. However, it's hard to track sequence performance over time and many of the reports have filter limitations.
What problems is the product solving and how is that benefiting you?
Outreach increases daily activity and automizes our overall process. Like I said it tells them what to do and when. Reps are ramping faster than before. Also, provides analytics on whats working and whats not
Standard
What do you like best about the product?
Outbound sales feature, the product just works and communication is solid
What do you dislike about the product?
more features in comparison to Chill Piper will be welcome then it will make full one stop solution.
What problems is the product solving and how is that benefiting you?
Customer engagement by Sales team, sync with CRM issues,
I recommend this sales engagement platform
What do you like best about the product?
Automated sequences, marking tasks as urgent and they pop right up when you log in, voicemail drop (record a voicemail once and press a button to leave your message), calendar scheduling. Integration with Gong
What do you dislike about the product?
Glitches with importing prospects from CRM (in my case SFDC), no client support call center, it would be nice to speak to a human instead of chat. Providing more and better email templates to sell with industry best practices.
What problems is the product solving and how is that benefiting you?
Time management, critical communications are not slipping through the cracks. Once you get everything sequenced, you move quickly through your calls and auto emails or manual emails
Simplifies repeated communications
What do you like best about the product?
Easy to use interface and integrations make it very easy for CSMs to automate their communications and add customized information from other sources to make the email feel personal.
What do you dislike about the product?
Getting some information like Zoom meeting links added to the outgoing email campaigns proved challenging and was definitely a lot of trial and error before we could get it up and running.
What problems is the product solving and how is that benefiting you?
We have saved a ton of manual work. CSMs can now focus on talking to customers instead of sending countless emails.
showing 781 - 790