Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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Great tool for modern sales teams
What do you like best about the product?
I love how easy outreach makes it to send personalized emails.
What do you dislike about the product?
I wish there was a better way to change your sender name
What problems is the product solving and how is that benefiting you?
We are solving a lot of inside sales problems through outreach. Our SDR team is excelling with this tool.
Solid Tool for Sales
What do you like best about the product?
Makes management of prospecting a breeze. I find the sequencing and dialer elements the most useful for my day to day sales gig. Helpful that it integrates seemlessly with gmail as well.
What do you dislike about the product?
I feel like there are a lot of other features I might be abel to take advantage of. However, i find that it is a little difficult to quickly access information and feature training that I know would be helpful
What problems is the product solving and how is that benefiting you?
consitant touch points with prospects. I also use it for a dialer through my computer. Occasionally, I use it to track activities and engagemenet with my outbound messaging.
Recommendations to others considering the product:
take the time to make sure you are taking advantage of all it's tools beyond just sales engagment.
Great Prospecting Tool for BDRs
What do you like best about the product?
The ability to create sequences quickly, add content and see results. Our team adopted Outreach to be able to connect with prospects quickly and efficiently. It is easy to use, easy to understand, and the individual user can be set up really quickly.
What do you dislike about the product?
Implementation, we purchased this tool several years ago and no one took ownership of implementation. We leaned into the tool, purchased a managed services agreement, and have been become, expert users. Our sales and marketing team depends on Outreach at this point.
What problems is the product solving and how is that benefiting you?
Outreach to leads, quick follow-up, connections with contacts, and creating a pipeline for our sales team. This tool allows our junior reps to quickly onboard and begin prospecting to customers. We use the activity data daily to track what the team is doing well.
SDR overview of platform
What do you like best about the product?
The integrations with all major platforms such as Salesforce, Gmail, and Alyce. It's fast and efficient. The customer service you receive from account managers to Outreach team is great. Helpful training videos and live training are always available.
What do you dislike about the product?
Sometimes when calling prospects, the call fails, BUT if you try again, 99% of the time, the call works.
What problems is the product solving and how is that benefiting you?
I will never forget a prospect again with Outreach. Cost-effective compared to other platforms out there. We are now able to pull reporting easily.
Recommendations to others considering the product:
Take the training sessions it will pay off and will be a huge time saver in the end.
Outreach Review
What do you like best about the product?
Outreach makes it very easy to reach out to all of my prospects, create sequences, and track my campaigns.
What do you dislike about the product?
I have had issues with Outreach crashing, which brings my outbound efforts to a halt.
What problems is the product solving and how is that benefiting you?
I am solving the problem of losing contacts/conversations in the shuffle of the traditional inbox.
Business Development Representative
What do you like best about the product?
Integration with Salesforce and ease of creating sequences/following-up with prospects.
What do you dislike about the product?
It does not support integrations with Grammarly which would help with copy writing and sending emails to prospects.
What problems is the product solving and how is that benefiting you?
Efficiency with targeting net new prospects.
Okta review
What do you like best about the product?
User friendly, especially when added to Salesforce.
What do you dislike about the product?
I have had no issues with Outreach, and if I did, I'd reach out to IT.
What problems is the product solving and how is that benefiting you?
No problems, just gathering information for Okta campaigns. The benefits are that Outreach keep all data to go back to reference for any new campaigns considered.
Amazing sales prospecting tool
What do you like best about the product?
Outreach is very easy and intuitive to use. I love that it automatically gives you a task to do when a prospect is opening up your email multiple times. I also really enjoy the ability to easily create and clone sequences for A/B testing.
What do you dislike about the product?
One minor thing would be that I wish it would automatically send out emails when my outbox has been disconnected. You have to remember to go back and check because it may not have sent and outreach does not notify you about that.
What problems is the product solving and how is that benefiting you?
Ability to prospect and reach customers seamlessly.
Makes prospecting a breeze
What do you like best about the product?
Outreach makes it easy to keep all of your prospects organized with the right notes. When it comes to staying on top of the outreach, it is all automatic, so you never have to worry about forgetting. Given the large amount of people that I am tasked with staying on top of, it would be nearly impossible to set as many meetings as I am if I did not have outreach.
What do you dislike about the product?
Often the integration with salesforce lightning is extremely slow. I'm not sure who is at fault, but it is very frustrating to get information between the two without waiting a long time. Another thing that frustrates me is the lacking of fields that you can search by. Given that we keep track of way more things in salesforce it would be nice if I could search for my propsects using the same sort of fields within outreach.
What problems is the product solving and how is that benefiting you?
The amount of time that it takes to prospect. Considering that the average person does not respond until the seventh touch, outreach makes it easy to ensure you can make all of your contacts. Without outreach are teams performance would not be nearly as good as it is today.
Recommendations to others considering the product:
If your team puts a significant emphasis on prospecting, then outreach is a perfect solution to minimize the amount of time it takes for your team to stay on top of this. It is more time on the actual outreach and less time on the administrative burden of staying organized.
Suitable Software
What do you like best about the product?
It allows me to work faster and more efficiently
What do you dislike about the product?
Customer support isn't very good... it's very hard to get in touch with someone and I think there are probably even more ways to utilize the platform but no help provided to do so.
What problems is the product solving and how is that benefiting you?
I am able to better manage my tasks even though this can still be a bit clunky. I also make my calls through Outreach which is helpful.
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