Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Must have tool to execute sales plays across multiple departments
What do you like best about the product?
I love the ease of use. I'm the LEAST technical person ever and have figured out how to become a power-user of Outreach in a matter of days.
What do you dislike about the product?
The only downside, and perhaps it's just the way we have things configured, is that we aren't able to allow our reps to customize a sequence with industry relevant use cases at scale using the cloned templates without compromising the reporting data.
What problems is the product solving and how is that benefiting you?
We use Outreach to execute corporate-wide sales plays and for our ABM efforts. I'm super excited to get 6Sense integrated so that we can start executing our sales plays to the right buyers, at the right time, with the right message.
THE tool to use for IC's and Managers
What do you like best about the product?
The functionality is superb, from connecting to SFDC, to the reporting feature, Outreach has enabled me both to hit my number when I was in sales, to having the confidence and insights needed to coach my team. My favorite feature is being able to listen in on calls
What do you dislike about the product?
The amount of crashes. When outreach goes down, the team scrambles, unfortunately, this occurs about once every 2 months. I will say, though, that the Chat Support feature has never failed to resolve an issue.
What problems is the product solving and how is that benefiting you?
Insights into when my team is calling is the most helpful. Whenever a reps CC rate is low, I''m able to not only see at a granular level as to when reps are dialing, but can also see calling trends in helpful infographics.
Recommendations to others considering the product:
Sign up for the trainings and work closely with your customer success manager to stay on top of continuing updates. Its a robust tool and can uplevel your work, but only if you understand the power of outreach.
Solid Sales Automation Tool
What do you like best about the product?
Simple and straightforward interface for automating tasks and cadences. I like that it triggers alerts when someone opens an email multiple times. Their professional services team is excellent.
What do you dislike about the product?
The reporting functionality isn't useful. You cannot pull in certain data into Salesforce without going through their API, which is also somewhat limited at this point. They should focus on building intelligence around reply sentiment analysis, patterns in good emails, timing follow ups, etc.
What problems is the product solving and how is that benefiting you?
Sales automation typical use cases. Benefits include productivity, tracking, and more responses (due to automated followups). Some folks in marketing also use Outreach for follow up because it's simple and self-service oriented.
Recommendations to others considering the product:
Compare to competitors before purchasing and know your use case well.
Key tool for success
What do you like best about the product?
The UIO is intuitive, the task reminders, the amount of times that a prospect has interacted with your outreach, the integration into SF is seamless, and the icons are easy to understand.
What do you dislike about the product?
Something that could be improved is the amount of alerts for the same thing. Another is that the sequence making process can be a bit hard to learn but once you get it, it becomes easy to use.
What problems is the product solving and how is that benefiting you?
We are using outreach to solve the outreach to prospects problem. When there are so many accounts to target and snippets about everyone to remember, its great to have a tool that makes all of that readily available.
Simplify & Scale Prospecting
What do you like best about the product?
Time spent creating campaigns decreased significantly. The time spent uncovering which campaigns works best decreased significantly. Easy access to a library of consistently updated assets helps to ensure that sellers are always working from approved campaigns and are utilizing best practices. We are able to achieve scale in our campaigns, and generate pipeline and ARR more quickly than ever before.
What do you dislike about the product?
Integration into CRM and tracking efficacy of campaigns and tying them back to pipeline creation can feel a bit like changing the wheels on the bus as it's moving. Took us a while to get this right, though I believe if your company is in an earlier stage and is working through less technical debt it will be much easier to start off on the right foot.
What problems is the product solving and how is that benefiting you?
Problems we are trying to solve: Scale our higest response campaigns to prospects and customers by automating the transmission of campaigns on behalf of our GTM team. The role of the sellers in particular is far lighter, because outreach is configured so that the campaigns are sent on their behalf and their role is just to field the positive responses and close deals.
Benefits we've received from using Outreach: Far more net new prospecting, pipeline growth, ARR growth.
Benefits we've received from using Outreach: Far more net new prospecting, pipeline growth, ARR growth.
Good Addition The Tech Stack That Could Be Great
What do you like best about the product?
I find the user interface to be easy to navigate and setting up sequences and pulling basic analytics is pretty seamless
What do you dislike about the product?
The customer support has been average in my opinion and updates to the platform seem to be few and far between
What problems is the product solving and how is that benefiting you?
It allows me to streamline my email outreach to a broad list of accounts and provides nice analytics in terms of open rates and engagement.
One of the best sales engagement platforms out there.
What do you like best about the product?
Easy to use and overall very intuitive. I love how it helps me keep organized and efficient.
What do you dislike about the product?
Sometimes the sync with salesforce isn't as clean as I'd like.
What problems is the product solving and how is that benefiting you?
Organization and automating follow up. Helping me to be on top of daily tasks.
Outreach helps my sales process
What do you like best about the product?
Automated emails. They help me daily and they help my outreach significantly.
What do you dislike about the product?
Sometimes the name on the Google chrome widget doesn't match with the name on the actual browser. I have to restart sometimes.
What problems is the product solving and how is that benefiting you?
LIterally saves hours of my day. This is a great piece of software.
Recommendations to others considering the product:
It takes a while to get going with it, so don't feel discouraged. It is a great tool.
Great Workflow & Organization Booster
What do you like best about the product?
The system helps keep our teams organized and holds them accountable for the work they're doing, or what they need to catch up on.
What do you dislike about the product?
I wish there were a few more features, such as single selecting holidays you want to impact your sequencing.
What problems is the product solving and how is that benefiting you?
Connecting to other platforms (Salesforce)
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Core platform of the Outbound Business Development Stack
What do you like best about the product?
Ease of use, functionality. It is your primary center of activity for an activity-driven role. Analytics are also good, delivering data on all activities performed through the platform (all of them).
What do you dislike about the product?
Email tracking is not the best; lots of processes in the administration of Outreach are redundant or unnecessarily long. There could also be improved search, more intuitive
What problems is the product solving and how is that benefiting you?
Increasing efficiency is the core improvement: more activities, more successes.
showing 821 - 830