Outreach Sales Execution Platform
OutreachExternal reviews
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Don't know how sales people survive without
What do you like best about the product?
Sequences make it easy to target multiple different segments with specific messaging and never forget your tasks. Filtering through your prospects makes it easy to keep up to date when they have been last contacted. So many useful functionalities.
What do you dislike about the product?
No downsides really, just some improvements like in any product. Could mention that some of the activities log to the results with quite a delay so if you want to see activites in real time its not always possible.
What problems is the product solving and how is that benefiting you?
Prospecting through the current CRM with greater visibility. Adding prospect and account based notes and information to enrich the CRM. Logging call and email activity.
Recommendations to others considering the product:
They also have great trainings to learn more about the product and prospecting
Sales Engagement at its finest
What do you like best about the product?
- Easy to use and intuitive
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
What do you dislike about the product?
- Sequences need to be followed up on once finished to make sure prospects aren't left behind/in the unknown
- Many configuration options can be confusing if not enabled properly
- Many configuration options can be confusing if not enabled properly
What problems is the product solving and how is that benefiting you?
- Sales productivity & effectiveness
- Time saved by automating touchpoints with buyers
- More structured sales process
- Time saved by automating touchpoints with buyers
- More structured sales process
A crucial tool for any sales organisation
What do you like best about the product?
Templates, Sequences & the ability to bulk uoload contacts
What do you dislike about the product?
It can be quite easy to lose the run of yourself where you end up having tonnes of sequences and templates that are never used
What problems is the product solving and how is that benefiting you?
Staying on top of critical prospects and following up in a timely, efficient manner
A must-have tool for SDRs
What do you like best about the product?
Huge time saver for SDRs. Great for sequencing and automating a lot of their work. It also ensured standardized communication across SDRs.
What do you dislike about the product?
There's not much to dislike, to be honest. A bit more customization in reports would be great.
What problems is the product solving and how is that benefiting you?
We are automating prospecting for our SDRs.
Great tools for reps!
What do you like best about the product?
Lots of useful features such as alerts directly in Gmail and overall very handy to use with the Chrome extension.
What do you dislike about the product?
The tool has lots of functionalities that can be a bit tricky at times when you start using it
What problems is the product solving and how is that benefiting you?
Saving lots of time to focus on higher value-added actions
Recommendations to others considering the product:
Identify very specific use cases you want to solve prior to starting using it without a goal in mind
Sales Engagement at Scale done right
What do you like best about the product?
Outreach has been an excellent tool for engaging with prospects, picking insights on what's resonating, and also managing the workflows by setting up templates, snippets, etc. I particularly liked the interface and how customer-friendly it is. Some of the features I've loved using are: A/B Testing, Templates, Building collection of campaigns to organise content internally, time engagement insights, etc. Outreach University, Sam Nelson's tips & tricks on using Outreach and on cold outbound and Medina's book on Sales Engagement, have always been quite valuable. In that sense, Outreach to me, stands for good sales engagement.
What do you dislike about the product?
I don't dislike it particularly, but it's sometimes been challenging to schedule emails that go out immediately. At times, Voice functionality hasn't worked well and almost always, low Internet connectivity has been cited as a reason - as a user, it becomes then a whole process to get that rectified even though Internet speed is good and never becomes an issue for other tools. I might like more insights from other companies, embedded within the product, on the best practices and ML-powered tips to amplify the impact of the messaging.
What problems is the product solving and how is that benefiting you?
1. Engaging with different set of prospects based in different time-zones
2. Helping organize and test the content for different segment of audiences to use the right fit messaging
3. Calling prospects at the right time in different countries with ease
2. Helping organize and test the content for different segment of audiences to use the right fit messaging
3. Calling prospects at the right time in different countries with ease
Email, Calling, Email Tracking, Creating sequences and snippets
What do you like best about the product?
Email Sequences and tracking. Creating manual and automated steps
What do you dislike about the product?
Need more local numbers like phone numbers for SEA and African countries
What problems is the product solving and how is that benefiting you?
Automated Emails, tracking emails, Daily sales outreach activities
Recommendations to others considering the product:
NA
Essential for Sales, but the industry could fare better with some more competition
What do you like best about the product?
The end-users, generally your quota-carrying reps, will find the UI easy to navigate. Sequences are highly customizable regarding email creation and cloning and can be customized with wait, call, and email steps. With proper enablement, your org can also scale by using features such as snippets to maintain messaging quality and unify certain tracks. Also, their integration with CRM (in our case, SFDC) is robust; generally, you can customize your integration with a level of complexity that can support many business use cases. Ingesting fields is simple, and updating fields from Outreach to the CRM is also painless. Outreach also plays nicely with Google Workplace (Gmail, Google Calendar), and the uptime for our key integrations - CRM and Email - has never been an issue.
What do you dislike about the product?
Their dialer runs into tech issues occasionally, and the lack of integration to Gong or Chorus is troubling but not surprising since Outreach has built a competing product. Support and pricing used to be topnotch but have become more inaccessible and opaque (respectively) as they scaled. Be prepared for rising costs once the product is sticky with your org. Most importantly, there are some hurdles in administrating the product's scalability since the ease of use approach for reps can lead to a sprawl relatively quickly. Coupled with some limitations on how email throttling, user permissions, and bulk exporting/importing rules can be set (not limited to these three), an admin-type role is highly recommended to extract any meaningful insights and reporting from this product.
What problems is the product solving and how is that benefiting you?
More and more business transactions are being initiated via emails, and Outreach has been pivotal in enabling our Sales teams to land new customers. Every cold and warm outreach is initiated from this product.
Outreach - Great for enterprise prospecting
What do you like best about the product?
Without a doubt, outreach is my go-to tool for top-of-funnel prospecting. I've used Outreach at two different organizations, and so far, it's exceeded all expectations.
Outreaches sequences allow me to prospect at scale, working both inbound and outbound leads; the ability to create multi-stage, multi-platform arrangements automates a lot of the work behind the scenes.
When used as a daily driver, outreach allows me to login to my CRM and sequence leads every morning, allowing for personalization at scale and automated emailing and follow-ups.
Finally, when it comes to analytics and insight into how my prospecting is going, outreaches sequence analytics allow me to see which sequences are converting, what stages they are converting at and how I can better create higher converting sequences.
Outreaches sequences allow me to prospect at scale, working both inbound and outbound leads; the ability to create multi-stage, multi-platform arrangements automates a lot of the work behind the scenes.
When used as a daily driver, outreach allows me to login to my CRM and sequence leads every morning, allowing for personalization at scale and automated emailing and follow-ups.
Finally, when it comes to analytics and insight into how my prospecting is going, outreaches sequence analytics allow me to see which sequences are converting, what stages they are converting at and how I can better create higher converting sequences.
What do you dislike about the product?
As a rep with an international territory that spans multiple time zones, I would like to see the ability to sort calls by timezone. Furthermore, outreach has a click to dial feature, It's a long shot, but if we could have a dialing list function that will autodial for you one lead at a time for the call touches due, that would massively improve productivity.
I find at times when you are doing a lot of the tedious tasks within outreach (e.g, mass following prospects on Linkedin, it takes a little bit of time to load and can sometimes crash)
I find at times when you are doing a lot of the tedious tasks within outreach (e.g, mass following prospects on Linkedin, it takes a little bit of time to load and can sometimes crash)
What problems is the product solving and how is that benefiting you?
We use outreach at Gitlab to help with inbound and outbound top of funnel prospecting; reps can log in and see leads that marketing has generated and sequence them accordingly, then follow up on schedule.
Benefits we have realized include a streamlined approach to top-of-funnel prospecting, global sequences which standardize messaging across the org.
One of the most significant benefits outreach offers is working with territories with high lead volume but low conversion rate, the ability to mass sequence streamlines the efforts required to still reach out to all prospects
Benefits we have realized include a streamlined approach to top-of-funnel prospecting, global sequences which standardize messaging across the org.
One of the most significant benefits outreach offers is working with territories with high lead volume but low conversion rate, the ability to mass sequence streamlines the efforts required to still reach out to all prospects
Recommendations to others considering the product:
Outreach is great for the enterprise and if you are scaling out your sales org. If you want reps on the phones quicker and dealing less with making sequences, outreach is a great tool.
SDR review
What do you like best about the product?
best part of outreach is being able to organize my own prospecting in a way where i can continue to follow up with them efficiently
What do you dislike about the product?
it does crash for us from time to time which makes certain days tough without Outreach
What problems is the product solving and how is that benefiting you?
I am solving the problem of keeping track of my outreach efforts, Outreach allows me to know exactly when and who i am reaching out to
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