Outreach Sales Execution Platform
OutreachExternal reviews
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Powerful & Ease to use SEP
What do you like best about the product?
I like that not only is it a powerful engagement tool but in a way can function as a CRM. It allows for opportunity creation and some sales-focused elements. Many other SEPs only manage sequences, templates etc.
What do you dislike about the product?
I really have no dislikes for the system. I think it can be a struggle for team adoption at times due to how powerful it can be, however, once they catch on it's great.
What problems is the product solving and how is that benefiting you?
Streamlining a process for our sales team. Being able to leverage sequences, pre-created templates, and make sure our outreach doesn't fall through the cracks.
We have noticed tremendous benefits to implementing Outreach. We scaled our outreach & activity which led to a larger pipeline, conversion and closed dollar across the board.
We have noticed tremendous benefits to implementing Outreach. We scaled our outreach & activity which led to a larger pipeline, conversion and closed dollar across the board.
organised and automated outbound
What do you like best about the product?
Ability to set tasks, track them and see all notes about a prospect/account in one centralized place.
What do you dislike about the product?
sometimes the software can be really slow and have glitches
What problems is the product solving and how is that benefiting you?
Have been able to have a centralised messaging across the sales team
Recommendations to others considering the product:
Make sure your integrations between your CRM and outreach are set up really well.
Outreach is okay
What do you like best about the product?
I like that there are snippets that allow you to avoid having to type the same thing over and over again. Also, sequences make it easier to set yourself up with automation.
What do you dislike about the product?
At times, it can be a bit clunky. You have to double-click buttons (that should be a single click). Also, they have a fair amount of outages. It's not the most intuitive tool either.
What problems is the product solving and how is that benefiting you?
Among other things, Outreach allows for a good way to organize your calls and emails. It also helps automate your day and avoid the time it can take to manually complete customer outreach tasks.
Recommendations to others considering the product:
If you are looking for a way to make your customer communication tasks more efficient, Outreach is a great tool to have. It allows for customizable automated messaging, templates, integrations with other tools and more. Also, they have great support. It does have it's issues under the hood, though. There are about 1-2 outages a month. It can react a bit slowly at times. As a user who has to make 50+ calls a day and send/receive 20-30 emails a day, even the smallest issues can sometimes seem more than they are. I have used some competitors, though (8 in total), and I can confidently say that Outreach is in the top half.
A must have for outbound efforts
What do you like best about the product?
- Outreach is super customizable
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
What do you dislike about the product?
- Syncing capabilities with a CRM can be improved: if a prospect is created in Outreach (for example via Gmail integration), Outreach will try to sync it into your CRM as a Lead unless it has a named account. We don't use the Lead object and we had to find a workaround.
What problems is the product solving and how is that benefiting you?
Outreach helps us to find out what subject lines and the sequence structure generate the highest number of positive replies. It also helps our sales reps and BDRs to cut down tedious manual tasks and lets them focus on selling. We also improved our speed-to-lead by leveraging the power of triggers and automated sequences.
Outreach is great and I qualify more leads because of them!
What do you like best about the product?
I really like the sequence tool so I can stay ontop of my client's inbox. This way I can work without working and continue to follow up with an automated process!
What do you dislike about the product?
I wish that I could pause contacts via outreach into other crms. We also use salesforce and it would be really cool if I could pause someone in outreach, and salesforce would also know.
What problems is the product solving and how is that benefiting you?
I really like the sequence tool so I can stay ontop of my client's inbox. This way I can work without working and continue to follow up with an automated process!
Recommendations to others considering the product:
I would completely recommend it!
Good product, has some problems but overall very reliable
What do you like best about the product?
Easy to use, works most of the time, very customizable. This is a crucial part of my workflow. Staff is really helpful and always there to help out when needed. Response time is quick, I really like my CSM Mary Springer. Also like that they're not constantly trying to spam me.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
What do you dislike about the product?
There are challenges importing from SFDC. I will try to import and will get a bunch of errors, if I didn't know a good work around it would be hard to know who got through and who didn't. When I try again, sometimes it goes through.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
What problems is the product solving and how is that benefiting you?
Automation, automation, automation. I would not be able to do my job without it. I even have a two and three step sequence I use when I want to follow up with someone but don't want to have to remember to bump them.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
Helped Me Grow As A Sales Person
What do you like best about the product?
It taught me work flows and made sure I never missed a task in my day to day. It also allowed me to have more volume and better outcomes.
I've only used Outreach, verses competors.
I've only used Outreach, verses competors.
What do you dislike about the product?
Sometimes, my tasks can get messy and there have been a few outages, shutting down my day with my heavy dependence on the tool with my workflows. I would love to see more options as far as template writing help.
What problems is the product solving and how is that benefiting you?
I am solving organization issues when it comes to following up with prospects. It allows me to book more meetings and see better results in the quality of them.
Outreach is easy
What do you like best about the product?
task management abilities for one-offs and sequencing. Outreach allows for a diverse strategy for outbound sales.
What do you dislike about the product?
It would be nice when contacts leave companies or retire for Outreach to remove them or flag them in some way to prevent wasted time re-calling.
What problems is the product solving and how is that benefiting you?
call organization and task management
Great way to prospect and stay organized
What do you like best about the product?
I love the ability to create my own workflows based on how I work. I love being able to create my own sequences. I put a mix of touches I like (calls, email, LI) at the time intervals I want them to go. It gives me a lot of freedom to optimize the way I work.
What do you dislike about the product?
I don't like the meetings functionality. It seems to be too complicated to send a prospect a meeting or have it sync to what I need. Mostly I just use my gcal, which I find easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
What problems is the product solving and how is that benefiting you?
I am efficient with Outreach. I can blast a lot of people, or craft tailored messaging all quickly and easily. I have not used Salesloft or the other platforms that do this, but I do like the product.
Great platform that empowers customer-facing teams with the tools they need for Customer outreach
What do you like best about the product?
The ease of creating email templates for the Sales and Customer Success teams to use in customer and prospect outreach is absolutely great. The interface is very easy to use and efficient.
What do you dislike about the product?
I wish the reporting was a bit more robust in the fact that I wish I could see exactly who is using the templates per user. But the reporting capabilities are still pretty good.
What problems is the product solving and how is that benefiting you?
We are helping our customer-facing teams to be able to use pre-approved email templates for reaching out to customers and prospects. This helps to ensure that our teams are using pre-approved messaging and also helps ensure consistency across team members and teams.
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