Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach has the Best Customer Service
What do you like best about the product?
The Customer service team is very responsive and very helpful when we have issues that need to be taken care of. Salesforce is our main tool we use with outreach
What do you dislike about the product?
We have been having issues with things not syncing over to salesforce or the connection breaking and not working well. Improve the sync to salesforce so the connection doesn't break as well as the connections and backend coding being reviewed before upgrades are made
What problems is the product solving and how is that benefiting you?
Outreach as a whole is a really great system . We use it for tracking our sequences, emails, calls and staying connected with the accounts and contacts we are working.
Recommendations to others considering the product:
There are so many options take the time to find the best solution for your team
The best tool in the space
What do you like best about the product?
I've been an admin over Outreach for several years now. I've yet to find a tool that offers all of the functionality and versatility of Outreach. We use Outreach for inbound and outbound prospecting, and have built several complicated workflows with the tool.
What do you dislike about the product?
Complexity. The tool is powerful, but it also has a significant learning curve. This makes adoption across large teams difficult, especially with AEs whose core function isn't prospecting.
What problems is the product solving and how is that benefiting you?
We have automated all of our inbound response sequences with Outreach, through triggers with Salesforce, to increase speed to lead. It also increases the number of contacts each rep can reach out to.
great CRM management!
What do you like best about the product?
I love the integrated gmail tool and scheduling tool. They are super convenient. I also like the ease of contact migration to salesforce
What do you dislike about the product?
sequences interface is a bit clunky/confusing
What problems is the product solving and how is that benefiting you?
CRM, scheduling management. Benefits include email tracking, easier client call scheduling and tracking
Recommendations to others considering the product:
great integrations with gmail/salesforce
Outreach is an intuitive sales tools that makes my life so much easier!
What do you like best about the product?
I consistently utilize outreach sequences, tasks, templates, snippets, and reporting capabilities to make data-driven decisions and optimize my daily workflow. By adding prospects into sequences, I don't have to remember to call or email them because I am reminded by my daily tasks.
What do you dislike about the product?
I wish you could view emails within a sequence that were manually edited during or after a prospect is removed from the sequence. For example, if I spend a lot of time crafting personalized emails in a sequence for step 1, 3, and 5 but the prospect responds to the first email and thus is removed from the sequence, I wish I could access and potentially reuse the personalized emails from steps 3 and 5.
What problems is the product solving and how is that benefiting you?
I wish you could view emails within a sequence that were manually edited during or after a prospect is removed from the sequence. For example, if I spend a lot of time crafting personalized emails in a sequence for step 1, 3, and 5 but the prospect responds to the first email and thus is removed from the sequence, I wish I could access and potentially reuse the personalized emails from steps 3 and 5.
I recently implemented the reporting for tracking daily/weekly/monthly activity in comparison to my team and other teams in my org. The ability to track sentiment and open/response rates for sequences to improve them over time is crucial.
I recently implemented the reporting for tracking daily/weekly/monthly activity in comparison to my team and other teams in my org. The ability to track sentiment and open/response rates for sequences to improve them over time is crucial.
Recommendations to others considering the product:
Great tool. Lots of cool features. Probably requires some training to understand all the intricacies
Outreach is a user-friendly tool, however the interface could be refined for efficiency.
What do you like best about the product?
Integration with existing tech stack, works flawlessly with email and CRM.
What do you dislike about the product?
It's always an open tab in my browser that I can't disable.
What problems is the product solving and how is that benefiting you?
Automated workflows help with net new business and renewals.
Recommendations to others considering the product:
Ensure that your users are ok with full soft-phone functionality.
ExtraHop x Outreach Review
What do you like best about the product?
I like that it is a collaborative solution. As a field sales rep, I am able to add prospects to my inside seller's sequences.
What do you dislike about the product?
Not being able to edit sequence stages when prospects are active.
What problems is the product solving and how is that benefiting you?
I am able to both have customized sequences and also provide air coverage emails for large audiences.
The go-to sales communication platform
What do you like best about the product?
Outreach has a wide suite of features but the bread winners are the email sequencing with easy-to-read reporting, and useful utility tools like the calendar for booking meetings.
What do you dislike about the product?
The things I dislike about Outreach are more technical and may be unavoidable. They send emails from your reps' email domain, so you can run into spam issues if you have too loose of restrictions on what your reps can and can't do. Additionally, they leverage your google account for storing images, which has led to some issues when reps leave the company and their account gets deactivated.
What problems is the product solving and how is that benefiting you?
The main problem we're solving is automating sales outreach and interaction with their prospects. Instead of needing to be on top of every next step with every prospect, they can use automation to take away a lot of the busywork. The benefits are massive, as reps spend more time selling and speaking with those who are interested and less time managing communication and when to talk to who.
Recommendations to others considering the product:
I would look at how many sales reps you have and how large you expect your team to be. I'd also look at what you're currently using for a CRM and whether it integrates well. I think for small teams (<5 reps or so) Outreach may be overkill.
Necessary tool for teams
What do you like best about the product?
This has become a necessary tool for the team to keep track of their prospects and tasks each day.
What do you dislike about the product?
The CS support is pretty bad. We have meetings with our CS rep regularly, and he has provided us little to no value, and every question we ask he has to circle back on and claims he's going to "email us" the answer then, it will take weeks. The platform crashes pretty regularly, and there's consistent errors when making dials at least once a week for teams.
What problems is the product solving and how is that benefiting you?
Organization for team members working and prospecting accounts.
Outreach is a solid solution for integrating SFDC, Zoom Info and managing contacts
What do you like best about the product?
Ability to sequence email, phone, other contacts with prospects
What do you dislike about the product?
Wish it was easier to select groups or types of contacts to put into sequences. This has been easier in other solutions I've used.
What problems is the product solving and how is that benefiting you?
Seeing previous prospect connections and the results from those is very helpful. Outreach shows activity with each contact as well.
Recommendations to others considering the product:
I think of the other options I've used (MixMax and Groove), that Outreach is the most fully featured and useful version of this type of software, but there definitely are features in the other platforms that are not available in Outreach that I miss. Foremost of these is the difficulty importing contacts to build a sequence.
Great product, helpful for SDRs and AEs
What do you like best about the product?
I like how simple the interface is to use and the intuitive UX.
What do you dislike about the product?
I wish the reporting were a bit more robust. Perhaps I don't know how to use it, but an integration with SFDC reports would be fantastic.
What problems is the product solving and how is that benefiting you?
Outreach allows my AEs and SDRs to scale communications, send marketing-approved messages, and organize their schedules.
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