Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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An Invaluable Resource
What do you like best about the product?
Outreach integrations are seamless and don't cause headaches unlike some competitors. I can see the varied degrees to which sales and customer-facing roles can utilize Outreach. Not being extremely tech-savvy, Outreach is still user friendly enough for me!
What do you dislike about the product?
I don't have any downsides to complain of!
What problems is the product solving and how is that benefiting you?
With most outreach (no pun intended) happening through a remote environment due to the current world pandemic, a tool like Outreach is essential to keeping the engagement between companies and potential customers alive.
Fantastic tool with great support
What do you like best about the product?
I love the ability create sequences and A/B test. It makes it really easy to share templates and sequences to other reps and drive consistency across messaging for the team.
What do you dislike about the product?
I think the reports get a little confusing at times.
What problems is the product solving and how is that benefiting you?
We are solving the problem of consistent messaging and defining both sales development and active sales cycle processes. Outreach also helps with task management when it comes to working with prospects.
Outreach is a great tool, which I've had the chance to use in 2 separate management roles.
What do you like best about the product?
I like how usable it is for my reps. They are able to execute more, find more business and follow-up pretty seamlessly once they get "set up"
What do you dislike about the product?
Not much to dislike. The one improvement I would like to see is better reportability in-app. Would like to also filter by "# of opens"
What problems is the product solving and how is that benefiting you?
At a previous org, our pipeline 3X'd by utilizing the platform. We had 1 BD-Super-User-SME and me who managed it entirely. Getting more deals was now "easy" and each new rep would find new ways to find trends in the market and send targeted messaging to those trends quickly.
Prospecting Tool for everyone!
What do you like best about the product?
I transitioned from another platform, and I thought there would be a learning curve. I was able to get ramped up on the same day. I love the Salesforce integration as well. It helps me stay organized and reach out to a lot of individuals.
What do you dislike about the product?
I would love an easier way to get contacts into the system. It used to let me send an email and then create a contact in outreach to pull them into a sequence. Sometimes it doesn't let me search from phone number but by their name only.
What problems is the product solving and how is that benefiting you?
Reach out to a good volume of prospects via email and over the phone.
Commercial Sales Director
What do you like best about the product?
The ability to be hands-off and allow the sequences to work in the background. Also the ability to automate processes are very helpful.
What do you dislike about the product?
I occasionally have issues with outreach not correctly logging a call. A few more dispositions would be nice as well.
What problems is the product solving and how is that benefiting you?
Being able to track opens on emails to guage interest is very helpful!
Recommendations to others considering the product:
Keep adding to the automated processes.
Simplifies the SDR process tenfold
What do you like best about the product?
The automation of SDR process. You save so much time with Outreach which allows you to get more personalized on top of your automated sequences. It's the most complete tool in the market.
What do you dislike about the product?
There are certain features that are missing that would make the tool just a bit better. Also, the tool can be buggy sometimes and be down for a few hours but nothing too crazy.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of manual processes in prospecting. The SDR team saves so much time using Outreach. We are definitely more productive as a team. Performance has increased with the use of this software.
Love Outreach!
What do you like best about the product?
The UI is super intuitive, its easy to use. It allows you to keep things simple but gives you advanced options at the same time.
What do you dislike about the product?
The SF integration set up portion. We need to rely on our SF team to make triggers happen.
What problems is the product solving and how is that benefiting you?
Allows us to streamline communication at scale. Helps keep our teams organized and ensures we follow up with clients.
Key tool in the modern sales stack
What do you like best about the product?
Automation through Outreach makes my workflow much easier and easily integrates with my other tools.
What do you dislike about the product?
Chrome extension expands sometimes in every SFDC tab when I only want it to expand on the active tab. This makes my computer slow down and is annoying.
What problems is the product solving and how is that benefiting you?
Sequencing, reminders, follow-ups, templates
Solid platform to reach the masses with simplified steps and substantive metrics
What do you like best about the product?
- Simple steps to create a campaign
- Good metrics/stats for follow up
- Good metrics/stats for follow up
What do you dislike about the product?
I haven't identified any clear negatives at this time
What problems is the product solving and how is that benefiting you?
Reaching the masses in a simplified manner
Outreach For Outbound Sales
What do you like best about the product?
Outreach helps us with all of our Outbound efforts. The ability to customize touch points helps.
What do you dislike about the product?
There are a few minor things when it comes to adjustments that are missing. They seem like basic things. Also, the ability to download a sequence content would be great.
What problems is the product solving and how is that benefiting you?
We have been using Outreach for 4+ years now. It has helped us manage our Outbound efforts and write the playbooks for our sales reps to follow and have increased conversions by 15%.
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